Kramar Jewelry — Attraction in Royal Oak

Kramar Jewelry is truly a family tradition. My dad bought my mom’s engagement ring here over 35 years ago, and I recently followed in his footsteps and purchased my soon-to-be fiancé’s engagement ring here as well. What has remained the same from back then all the way to today is Kramar’s dedication to excellent customer service, value, integrity and quality. The process of creating my custom engagement ring and selecting a diamond was a daunting task made simple and enjoyable by the professionals at Kramar’s. They made me feel comfortable, answered all of my questions, were incredibly patient with me as I took my time finding the perfect diamond, and made me feel valued and appreciated as a customer. The end result was a truly breathtaking custom diamond engagement ring, which came in under the quoted price! Thank you very much to Andy for taking such great care of me during this process! I will surely be returning for a lifetime of anniversary, birthday, and special occasion gifts!

Update (12/7/22): I wanted to add onto my previous review and express how very happy I have been with the service and quality of products that I have received from Kramar’s. I bought my (now) wife’s wedding and engagement ring here as well as my own wedding band and we both couldn’t be happier with how they look and are holding up. Nothing but the best customer service and quality at Kramar’s....

My ring is beautiful, but my fiancé and I’s experience with this store and the staff was terrible. I really struggled with whether I wanted to write an honest review, or just let it go, but I feel like our experience with this store has been the worst part of our engagement. When we picked out the ring the sales woman was short, rude and unhelpful. The ring took way longer than their longest estimate, and when my fiancé called he learned that they sent it overseas, which they never told us at any point prior to the purchase or afterwards. The saleswoman honestly kind of fat shamed me, and I’m curvy but not worthy of the comments that she made… she insisted that I get a size 9 ring when an 8 1/4 would honestly probably fit best, and her reasoning was that I would gain more weight (in my finger!?) when I came back after we finally got the ring, I wanted to resize down to an 8 1/4 and she still insisted that I must only do 8 1/2 because I would inevitably get fatter… so insulting, the ring is still too big and it bent on my finger because there is still so much extra space and I’m honestly traumatized by the idea of going back to this place because I know they’re just going to bully us and continue to be dishonest… Really just awful. Was hoping this could be a family shop we could support and return to for future purchases. Afraid that I will most definitely not...

My fiancé did not purchase my ring here- but it is very close to my home so I have been taking it in for repairs, prong checks, etc. I have never had an issue with my ring until I brought it in here. I had to have two small diamonds repaired and just days after I paid for the repair, the diamonds fell out again. The worst part is, I brought my ring in because the main diamond felt loose. I brought it in and paid for the repairs AGAIN and the 1.1karat diamond FELL OUT of the ring. I am so thankful I was home and saw it happen- otherwise I would have been out thousands and thousands of dollars. Whether it’s because they’re messing up my ring or just coincidence, I’m never returning. The fact that my ring has had something happen to it within weeks of bringing it in every single time I’ve gone (3 times) leads me to believe they just don’t actually know how to repair jewelry. I guess I should have learned my lesson the first or even second time, but third time is the final straw. DO NOT go here for...