Anytime Fitness — Attraction in Sacramento

Very disappointed and feel I was scammed due to miscommunication of staff and the supervisor. My husband canceled my membership in April in person and spoke with a guy who was working in the office. Since I was not present I am not sure exactly what was relay, all I knew is that my husband canceled in person. On May 10th I get a call from the receptionist stating our debit card payment was declined (my husbands previous card expired and he had a new one issued). I made her aware that my husband had canceled in April. She stated to me that she had no record of this and that sometimes people say they cancel but do not. She wasn't accusing me of lying, she stated that she just had to make me aware of this. She stated she would leave a message for her supervisor with notes and I would get a call the next morning. Of course this did not happen. I assumed (big mistake) that they had straightened everything out, since I had not heard from them. Never assume! On May 21st I received a letter from ABC Financial, their billing company, stating I owed a balance. I called ABC financial and had to explain what was going on, they referred me back to the gym. Once again I spoke with the same receptionist, who confirmed she remembered our conversation and stated her supervisor would be there in the morning to call me back the next day. Never received a call. Surprisingly on Wednesday May 23rd my husbands account was debited. Weird since they were unable to charge the account before. I called on the 23rd, after finding out my husbands account was debited, and left a message for the supervisor. I admit I was extremely upset, since I feel they did this sneakily. I finally get a call from the Supervisor, Laura. I will admit at this point I was upset and was trying to understand why I never got a call and how they were able to debit the account. Laura and I went back and forth, and as mentioned I will admit I was trying to voice my opinion (no swearing or anything like that, but it was a battle of us speaking over each other) and I was upset. Laura said "you know what, whatever" then hung up. I tried to call back and to my surprise my call was being forwarded. Laura should not be in customer service. I asked a co-worker to call and ask to get a name for the person above Laura. My co-worker called and asked Laura, keep in mind my co-worker made no mention of my name. Laura gave the information for the branch manager, Jeff, and said "Go ahead and tell Leticia (me) that it is okay for her to call him" then she hung up on my co-worker. WOW. That is extremely RUDE. This women should not be in customer service. I went in person to speak with Laura, since she refused to answer my calls. By the way she stated the reason she didn't answer is because she was out to lunch. I started from the beginning on why I was frustrated, mainly because I never received a call back from Laura. She stated the receptionist said that when I spoke to her I was "belligerent". I was surprised as myself and the receptionist had a normal conversation, she was actually pleasant, and we spoke twice. Laura said she doesn't call "belligerent" people back. Once again WOW. Laura should find a new profession if she cannot deal with different types of attitudes. I highly doubt the receptionist said I was belligerent, since I wasn't, I just think Laura doesn't want to deal with people. I asked Laura how long she had been in customer service, she said she used to be a manager at Nordstrom so for a long time, and I made a "sarcastic" comment that offended her, per Laura, so in the end she kicked me out the gym and said she was going to call the police. All because I told her she had horrible customer service. Communication is key and Laura has horrible...

Price is great!!!!! The trainers here work out rigbt behind u when your on the.bike. I put in a complaint in there can they have bye the door.I got a call from management. I was shocked cause I didn't leave my # nor name on the complaint. They tracked me down. with a call. I can only use the bike due to many herniated disc. The trainers are working out right behind me. Dropping weights, and I have to hear all the instructions before they start the work out. One needs there space and are YOU kidding me right behind my back. Theres so many areas where the trainers can go. Than they go .to the top of the gym and talk. Talk about there personal lives not training. Also, guys lifting way more than they can are gruntting dropping weights. I came to this gym cause its nice and small and just wanted to enjoy my work outs. Management has done nothing to change what I explained to them. Im not sure why they even called me. If this continues im out of their. Looks like the trainers have no regard for others. I understand they need a space but aloud so u have to put ur radio up to the highest level just so u can drown them out sucks. Also alot of there machines dont work that I. An deal with not every gyms perfect. I think its plz n rude that they didn't nt respect...

This is probably the best AF in the Sacramento area, unfortunately that isn't saying much (the only Anytime Fitness's that would be better would be out in Vacaville in my experience or judging by the reviews Folsom or Roseville).

For whatever reason this gym has gotten rid of their Precor AMT. Their bathrooms are extremely small and this is the only Anytime Fitness I've been to that doesn't have private bathrooms. They have like 4 different Anytime Fitness wifi names and the password they have on the wall doesn't seem to work for any of them. There also isn't much room for gym bags anywhere and the cardio machines are directly facing the street, perfect for nosey looky loos. Classic example of business owners who fail to put themselves in the customers' shoes before coming up with these bright ideas.

EDIT: @Owner - AMTs are not antiquated. They're probably the best type of cardio machines for people who want to save their knees and get a good burn. The fact that virtually all Anytime Fitness gyms have Precor AMTs and you don't says a lot about the judgment call you made to scrap them completely, not even making room for one since by your own admission, some people did...