"...Viking has a deal with the Plaza Hotel, they got a two bedroom suite, there , for out-of-town clients...So guess what I did?"

• Elaine Benes, Seinfeld

Da Scene: Fri. just up for the night to attend a family event Sat. Well, we didn't get a two bedroom suite, as the Fort Sutter doesn't have that size room... opt'd for 2 queens, as a king with a pullout is not a viable option for us, teenager deserves a real bed. Not as conspicuous an entrance as most hotels, I did locate it. Checked in online, but stopped @ desk to pick up a physical key... our experience with the Hilton App digital key has been hit or miss - seems fine most times, but can be troublesome at the most inconvenient times.

Da Stay: Pretty new spot, modern feel, public spaces crisp & clean, no caffeine! As "pre-covid" for guests, most staff were following protocols, but I never felt judged acting "free". Room was smartly appointed with updated furnishings, plenty of storage, modern amenities, layout, just missing a few points: no luggage valet, had to lay a towel on the bed to unpack. 3 paper cups for in-room coffee/tea, but 6 servings - also, cups did not fit properly, must balance and watch!

Da Service: Pretty good overall... Just some attention to detail to make this a true 5 Star Hilton experience. I'll SAY it... we're spoiled, even in these times as Diamond Tier members, we have high expectations on the service side. The valued greeting, welcome package, instructions on hotel services & amenities, etc. did not happen. When asked about what was onsite, when things closed down, where to park and get sundries, etc. staff were very responsive, but info like that should be delivered up front at check-in (found out before check Out that we had a breakfast credit in the cafe, timing issue and couldn't use!). Didn't bother mentioning/asking about Daimond welcome package... I guess I AM to proud to beg. I know it sounds a bit pretentious, but we do a lot to maintain that status and are accustomed to a higher level of attention/benefit. More GOOD stuff, the front desk staff and lobby bar/ cafe is great! Barkeeps make a great cocktail, and keep you feeling tended to. Even have a few eyedroppers for craft cocktails! Couldn't get the Grasshopper for my wife though... darn!

We'll be back! Turn it up a notch on the service & Hilton experience and this will be a 5 Star review next time.