The UPS Store — Attraction in Safety Harbor

Nope, Lee(owner)...Renee got her poor review of your worker/establishment right. The older blonde woman who works there is totally rude and does not want to lift a finger if it involves an Amazon return. She insisted I use the kiosk then literally just sat back and did nothing(stood there the entire time not doing a damn thing) to help me and had no apologies about it whatsoever. I hate using these automated kiosks no matter where I go and what once was a convenience became a hassle in one visit.I prefer human interaction. But obviously customer service isn't the focus of this business. Imagine that...being a service-oriented business and hating customer service. Well, I'll help ya by becoming one less customer. UPDATE...Thanks for the canned response, Lee. I now understand why some of your employees don't have a clue about customer service...Because their boss doesn't, either! Nowhere did I personally attack your employee with my criticism of her service skills but I will now. She has a poor attitude and is lazy when it comes to doing her job. How many different customers have left the exact same review as I have only to be told off by you? And I did take my business to the UPS store on Gult-to-Bay. The lady there was more than happy to take my items by hand and scan them. As she should have in a service industry. Some people don't like the kiosks and you should accommodate them, not make excuses for poor employee performance. Been coming to your store for years....

Just experienced some of the worst customer service here. I was standing in line at 10:55am this morning with a package containing a prepaid label when the notary employee with cat-eye glasses asked if anyone in line had an Amazon return or prepaid label. I raised my hand and she said I could go use the self-serve kiosk. I had a prepaid label for a valuable shipment, and I didn’t want to use a kiosk when shipping something valuable, so I stayed in line. She addressed me a few seconds later asking if I was going to use the kiosk, and I said no, I would prefer to interact with a person for this shipment. She immediately got an attitude and responded that there’s no difference in whether I use the kiosk or hand it to one of the employees, except I would get out of the store faster. Her attitude and condescending tone was so unnecessary, and why does it matter if I elect to wait in line to interact with a person? I’m aware that the kiosk would be faster, but I chose to stay in line and wait for an employee to process my shipment. What employee snaps at their customers like that for no reason? I’ll take my business elsewhere moving forward where I won’t be berated for doing absolutely...

The main problem with the specific UPS store is the rudeness of the staff there. I have experienced their attitude more than once and, frankly, I am thinking to not go there again although it’s very close to my house. They all have adopted the same arrogant attitude towards the customers like they follow directions to behave in this way. They need to realize that their salaries or commissions, whatever, depend on our business with them. If they don’t like their job, and to my opinion they don’t, they can search for something else to do for living. I have read other people’s reviews since several months even years ago about the specific store and all focus on the same issue, that the staff there is rude, unfriendly and not helpful. That means that the staff of this UPS store do not try to reconsider their behavior and to become better but they continue on the same motive. They do not have any excuse to behave in this way (like tiredness any time of the day, computer issues, etc.) Professionals must be professionals all the time. To be rude cannot be a part of their...