True Betty Boutique — Attraction in Salina

I am so disappointed. I placed my order 10 BUSINESS days before I needed it. A week later, I realized I hadn’t received shipping confirmation, so I sent an email inquiring about it. No response. I sent a Facebook message early the same evening, which was read, but not responded to. That was yesterday. Today, I checked for a response after lunch & there was nothing, so I sent one more “checking in” message. Again, read but no response. So I just called the shop. I was informed that the outgoing orders were packaged & in the “boss’” office, but she was out dealing with medical issues & no one else has permission or access to ship those orders.

I also own a small business, so I 100% understand how things can happen that are out of our control. However, 2 things happened here that demonstrate bad customer service & poor business practices. 1. If you want the responsibility of owning your own business, you need to take full responsibility. That doesn’t mean doing everything on your own: That means having a backup plan AND backup people. If orders are packaged up, there is no reason why one of your employees couldn’t manage shipping. If you can trust them to run your shop & your social media, they can surely handle printing some labels & making a post office run. 2. They have been posting all over their social media this week about products & sales, but there was not one word said about orders being on hold because the only person able to print shipping labels is out of the office for an undetermined amount of time. I received no email/call/message letting me know that my order would be sitting in an office until the ONE person allowed to print labels comes back. I had to call & do my own investigating because they didn’t have the courtesy to let me know. They didn’t even have the courtesy to answer any one of THREE emails/messages I sent (two of which were certainly read).

Lastly, they don’t even care about keeping their customers. I said that I would much rather keep my order & have it shipped overnight tomorrow so I would get it in time. They refused & just preferred to refund me, thank me for my feedback, & tell me they were sorry I was mad over this. (Gaslighting 101: Don’t take responsibility. Send that blame back!) When there are numerous boutiques on every street AND everywhere you turn on social media, I would do my best to maintain my customer relationships. I want to reiterate that I’m not some jerk who thinks someone should place business before their personal life/health. I feel quite the opposite. I am just a firm believer that good business means always being prepared & never dropping the ball on customers. If I had received a message last week letting me know that personal issues came up & shipping orders had to be placed on hold, I would have gotten what I needed immediately from another boutique, but I definitely would not have cancelled my True Betty order. Communication is imperative in a successful business. However, I also believe that losing even one customer over something so easily preventable is NOT successful business. Evidently, customers who place $100 orders only every once in awhile are disposable to True Betty. I hope the “Boss” the 2 girls I talked to spoke of is feeling better soon & will fix these simple things in order to save return customers. They really carry great clothing & accessories. It would be such a sad waste to lose business over pride & poor practices.

*Edit to add:As a business owner, I am very sympathetic to “life happening.” I lose my sympathy very quickly when I am not treated with honesty: I was told point blank & under no uncertain terms that YOU told your employee PERSONALLY to not overnight my package. In over 16 yrs of my business & training, one lesson has always been the same: customers don’t need nor want to hear your life story. They come to you trusting that you will respect their hardearned money & give them the quality product they expect in a reasonable amount of time. You not only dropped the ball: you either lied, or have liars...

True Betty Boutique is truly a gem! From the moment you step in (or browse online), you're welcomed with exceptional customer service that makes shopping a truly enjoyable experience. The team is friendly, personable, and always willing to help, creating a warm and inviting atmosphere.

The quality of their products is outstanding—whether it's clothing, jewelry, bags, coasters, or the many other unique finds they offer, each piece is carefully selected and beautifully crafted. It’s clear that True Betty Boutique takes pride in working with talented artisans, ensuring that every item is not only stylish but also made with care.

I also love the diverse range of products available! Whether you're looking for a statement piece, a thoughtful gift, or something special for yourself, you're sure to find it here. If you appreciate high-quality, thoughtfully curated items and a shopping experience that feels personal and welcoming, I highly recommend True...

I wish that I could give them NO STARS!! I order a jacket 5 days ago that I paid for and was given an order number and tracking info. This TERRIBLE COMPANY notified me today when the package was to be delivered that the item is not in stock!! Why was it on-line, Why wasn't I not notified the day of the purchase that something was Wrong!! When I called the store I could not speak to a manager or owner to find out what really happened! The store clerk said she called the manager. The fact that I wasn't allowed to speak to someone higher up also makes me VERY MAD!! What are the business practices of this company? I am 66 years young and I have NEVER been treated like this!!! I am a big online shopper and nothing like this has ever happened before!! Online...