Big Lots — Attraction in Salisbury

ANY UPDATES WILL BE DATED AT BOTTOM OF REVIEW...

Absolutely disgusted with experience. Chloe the manager did a poor job with engagement and commenced to being unprofessional in front of staff she was training. I arrived at store to pick up gazebo which Female store manager forgot to give me a call to pick up. Reason: she didn't have staff available to assist with heavy load. No worries totally understandable. Today I arrived and upon loading first box I questioned flags to put on back since portion of box would e hanging off bed of pick up. For a total of 3 boxes I was trying to get the team to stagger so that I could proportion weight of boxes hanging over flat bed. She misunderstood and said it was a policy that if it wasn't safe that she didn't have to comply. First off I would never ask another women like myself to lift a box over a pick up truck. I waited to after it was all loaded and unlike her I pulled her to the side to explain that I would be surveying store and that info she provided in front of new staff was not correct - just like first time she began to loud talk instead of being discreet. Once I saw I was getting no where with her I decided to engage the corporate office. I will have my husband return this item and deal with it as we won't be disrespected by a company we just spend $1600 bucks with. Absolutely disgusted and this was so unnecessary. I don't even want the piece. I've been buying furniture with big lots for years and I HAVE NEVER HEARD OF DRIVER ASSIST when it comes to loading items. Not posted on any signage neither is it mentioned anywhere when items are being bought from furniture section. I politely asked Chloe to adjust and lead with this is not convenient for her and the staff when not wanting to so something as opposed to claiming something is a existing store policy. Engaged corporate office regarding these untruths awaiting a call back.

Update Engaged corporate office and was advised that a GM would be in touch to the date I've not had any engagement.

05/7 No engagement to the date called other day and was advised that they would route complaint again

6/19 No engagement to the date after contacting customer service several times will...

So my husband placed an order online today and we went to pick it up. We were told we needed an email saying it was ready, didn’t know but wasn’t in a hurry, but was told to see the assistant manager and she’ll help us since we were there. Again, we let her know what was going on, she said she’ll grab our order and we told her to take her time and we looked around while she grabbed out stuff. She’s then proceeded to tell us she’s couldn’t find the toaster on our order, but was going to charge us more for the one she found. Husband was trying to understand why she wouldn’t give us the same discount as the toaster we ordered and why it said they had in stock but it wasn’t there. Now we both are in retail management, we both completely understand that this time of year can be frustrating, but when you I have a customer thats not yelling at you, cussing you out or being completely rude, you don’t walk away when they’re asking for a refund due to not having the item they wanted. She went and got another manager, who came over and very rudely tried to explain we needed an email. Not once did he ask us what was wrong, or apologize for the mistake. He interrupted us numerous times when all we tried to do is explain that wasn’t the item we ordered. He found the correct item then continued but be rude and not care about our problem was. This is not how management is supposed to be. We were told we were yelling when we werent, we were ignored and shown they don’t care care bout their customers here. We...

We spent over $700 last week between a pool and Gazebo both of which we put up. Pool ($399) had a hole in it which was tiny and we could not see it until the pool was filled. Now I know that is not Big Lots fault completely but for something so large it baffled me that their only resolution I drain 6,000 gallons of water and bring it back for replacement. Then we put the Gazebo up it was Broyhill ($400) and it snapped right in the middle support beam we had 4 people at each post instructions only say 3 people needed. Either way we fixed it ourselves because there was no way I was taking either large item back since we had done so much work I went and bought my own metal brackets and reinforced them and went to a local pool supply store to patch the pool. No big deal but I had to spend more money time, and effort and lose 6k gallons of water in the process to make these items work disappointed in the return policy on bigger items that are not easily transported we also would of had to rent a truck again just to bring back and exchange. I will not be spending anymore money on big items at Big Lots which sucks because we just bought a house and are...