Mattress Firm Innes Street — Hotel in Salisbury

I purchased a king mattress and box springs from Caroline at the Inness rd location. She is the best customer service I’ve received in a very long time. I explained what I was looking for and the limit I wanted to stay within. We talked about my current bed which at the time was a king size, double bladders, double heaters with a pillow top waterbed. I was moving into an apartment an unfortunately not allowed to have it in the apartment complex. She suggested several she thought I would like. It was delivered as planned on 11/30/21 as planned. The guys who delivered it were great and staged it for me in the second bedroom because my furniture was not being delivered on Dec 1. I really thought I would enjoy a firmer mattress after having a waterbed for so very many years but this past Thursday, I went back to Mattress Firm and fortunately Caroline was working. I was in a bit of a rush because I work at Kohl’s in Custoner Service and had an hour to spend with Caroline. Once again Caroline was so friendly and very knowledgeable of her products and I said I realize I will probably need to upgrade to a different mattress so she showed me a more expensive mattress in a medium firmness. I tried it out and once again was a satisfied customer because of Caroline. It will be delivered on Thursday 12/30 and the other one will be plucked. Accolades to Caroline at your Innes Location. I m going to buy the piillow that was on display with that bed, so I’m truly looking for a king night sleep that night!!!

Thank you again Caroline for the great customer service you’ve given to be twice within a months time. You are truly an asset to the Mattress Firm company located on E.Inness Street located in Salisbury, Nc

Sincerely,...

As soon as my mother and I walked in the door, Justin came straight to us and introduced himself and greeted us with such happiness and warmth as if he was welcoming friends into his own home. He made us feel relaxed with absolutely no pressure to buy. Justin answered all of our questions and concerns and was very patient with us as we went back and forth on some ideas. I really loved Justin's care free spirit. And the love for his job showed in his attitude and excitement the whole time we were there as he demonstrated different products and their features. Justin was extremely knowledgeable and knew how to obtain information right then. Even though I was basically going into Mattress Firm that evening just to look around and confirm what I may want to purchase within a few months, I was so impressed with Justin and the whole experience with that evening, that I went ahead and purchased the Purple 3 Hybrid mattress! Also, my mother was so impressed with Justin that she also spoke to him about purchasing the same mattress in a few months. I can not wait to get my new mattress! Thanks for all of your help Justin!!...

I recently had the pleasure of working with Victor and Ryan at Mattress Warehouse, and I must say, they both exceeded my expectations. From the moment I walked in, they were attentive, knowledgeable, and truly committed to helping me find the perfect mattress. Victor's friendly demeanor and expertise made the shopping experience enjoyable, while Ryan's attention to detail and willingness to go above and beyond was truly impressive.

Not only did Victor and Ryan help me find a mattress that suited my needs perfectly, but they also provided valuable insights on mattress care and maintenance to ensure longevity. Their professionalism and genuine care for their customers are evident, and I couldn't be happier with the level of service I received.

If you're in the market for a new mattress, I highly recommend visiting Mattress Warehouse and seeking out Victor and Ryan. Their exceptional customer service and expertise make them a fantastic team to work with. Thank you, Victor and Ryan, for making my mattress shopping experience a seamless and...