Henley at the Rim — Attraction in San Antonio

Updating my review. The moment they handed me their thick dinosaur FOB, I knew this place wasn’t going to be what I expected. The first time I stepped into my unit, the door was UNLOCKED, and the AC wasn’t working. The maintenance guy kept making excuses saying all units do this, etc etc. Whatever. Don’t get a unit building 1 unless if you want to be woken up by garbage trucks coming through the strip mall at 5am and cars revving their engines. It’s a beautiful view of the Rim, but I couldn’t stand the noises. You are way better off elsewhere. Anyways, my unit in building one had a major black ant problem. I couldn’t even leave a crumb of bread out on the counter overnight without waking up to black ants all over it. Gross. “Pest control” was just a guy getting a paycheck. I was home when he showed up, and he didn’t even spray the areas I had told him where the ants were coming from. Plus, the spray did absolutely nothing. One day, they sent out a mass email to residents mentioning building 1 will be undergoing power washing on such and such dates. And to make sure we’re putting towels at our front door to avoid water from seeping in. Those days come around and nothing happens. A week goes by and no power washing happens so I remove the towel, and of course! The next day I come home from work with dried up water all over my kitchen floor on a day they did NOT mention the power washing was going to happen. Don’t say you’re going to do something on a specific day if you’re not going to follow through with it!!! Then I start hearing this knocking noise above my unit. Which my dog was terrified of. I kept reaching out to leasing numerous times if it doesn’t get fixed, he will cause damage to the woodwork out of fear. Of course, they moved like molasses having a tech come out to inspect. Unfortunately, my point of contact with this situation was Celeste. And she had ZERO communication skills. And each time I’d come home from work, I’d see her just aimlessly walking around the property, lollygagging. It’s no wonder she didn’t last long. The property was nice enough to get me out of my lease because the pipe issue was beyond their budget I guess. But the damage had already been done to the woodwork well before I notified them I’m leaving. They refused to fix it and said it’s my responsibility to fix. And even had the AUDACITY to tell ME to come pick up the supplies and repaint the woodwork MYSELF! LOL. See screenshot. The only savior of this place was Aliza. She was the only one who had any common sense in the office. Hence the generous two stars. The apartments are becoming very outdated compared to other properties in the area. The TV in the spin room is inoperable. Gym dumbbells are literally falling a part. And are missing weight sets. The walkway between building 3 and the pool is super dark at night. The lights weren’t working...

The only reason I am leaving this complex even one star is because they are located in The Rim so access to restaurants and experiences is easy. The property management team and the complex itself are not worth the money or time. The neighbors here are awful, I have never lived in between two worse neighbors. They are noisy, trashy, and rude. One unit is constantly stomping around late at night and early in the morning, I can hear them fighting consistently, or they are blasting music with no care in the world. I have seen trash on the ground outside their door more often than not. The other set of neighbors are always banging around, when I called patrol on them in the past they attempted to confront me in the middle of the night, when I told the property management team they were trying to open my door they did absolutely nothing even when I sent them a video they said I have “no proof.” Resident safety and comfort is the last thing this management team cares about. Trying to get any sort of peace in this place is next to impossible even during the day. Everything about the dirty halls and stairwells is true, 90% of the time the gym equipment is broken, the gym is dirty, the club room is mediocre, and the pool area is honestly nasty. I have never been more happy to be moving away from somewhere. There are mailroom break-ins that when mentioned are resolved with an email and “crime is everywhere” maybe if the gate actually worked people wouldn’t see this complex as such an easy target. The community trash cans are always overflowing and filthy. The entire property either smells like trash or animal because people refuse to clean up after their pets and the only repercussions are getting an email saying “do it or else”. Just this week I walked into the elevator at 7 in the morning to find pizza smashed all over the floor, several times there has been animal pee on the elevator floor (building 2). The maintenance team is decent but will fight back with you if you have an issue they do not see as urgent. I have not met one Mission Rock Residential employee here who actually cares about their residents. Their trash policy and their automatic emails are the only things that seem to matter to them. I would never recommend moving...

NOT WORTH THE PRICE. Have never written a review on a place however the management here is unbelievable! Starting from moving in, our apartment floor was warped with air bubbles and progressively getting worse the more we walked on it. Manager sent construction team to get it fixed and turned out concrete work needed to be done, resulting us having to stay in another room provided. The room we stayed in had someone's things and ended up being disturbed that night by an employee saying he worked there and was allowed to stay there!! We felt horrible that management could not have communicated well enough to ensure the room was empty and ended up having to kick out the poor employee. Returning to our apartment, nothing was covered up and there was concrete dust everywhere. Management had to send a cleaning crew the next day to get everything cleaned. Floor ended up warping again and manager required another mandatory fix with a different team because we apparently couldn't leave it that way. Fixed it again and 1 week later the floor is warped with bubbles!!

My car has gotten broken into and called front office to discuss issue and they brushed it off like nothing. Beginning of this month, my boyfriend woke up to his audi crashed into at the complex. Immediately reported to the management team to request footage on incident and was repeatedly told they'd "look into it." Called again and manager was not available so explained issue to assistant manager and had no idea of what was going on. Insurance required footage for lesser deductible and explained to office so they FINALLY check in with IT for the footage (2 weeks later.) Only to find out that video surveillance deletes after 10 days!! Manager said "should have let me know sooner"!!!!!Poor management to say the least, safety is the last thing...