Tribute at the Rim — Attraction in San Antonio

1 year resident Only gave two stars instead of once because of location. Cons -The amenities that you pay a pretty nice premium for are typically limited or just flat out non functioning. The pool is no longer viable for anyone looking to have friends over to swim because you need wristbands in order to swim, but you only get one wristband per resident and a guest band. The coffee machines are usually either broken or limited on what they carry. The trash service is... well trash. You're limited to what you can throw away at once and penalized for having a trash can in the only other place any rational person would put it (on your patio). I understand the need to make sure the patio areas are clean so the apartment complex keeps its luxurious facade to the outside but at least have a better trash service. It wasn't until recently that I was finally informed that there is a community trash can that I can walk my trash to. The community areas are usual not very well kept. The parking garage is not only cramped but the garage gates are either malfunctioning or closed off almost every week. This leaves the garage open to literally anybody passing by which has lead to the breaking and entering of my vehicle and others as well. I've even seen items stolen off of other vehicles. When I tried to post about it to the community wall to warn and express my worries to the staff the post was denied. The "security" that we pay for is virtually useless because they still allow littering all around the inside of the complex and people running through the hallways yelling basically every weekend. As well as outside floor mats being stolen. The living area is nice to look at but under all the gorgeous materials is poor quality of work. Thanks to the doorways being crooked I wasn't able to properly close most of my doors this summer. The toilet never flushes correctly and the sinks/bath is somehow always clogged and never drain properly despite the lake of me having hair or anything that could clog a drain. The fridge didn't have a functioning ice/water dispenser. The washer smelt rotten when I first moved in. The Ethernet wall jacks weren't functioning, only to find out that it is because they weren't even terminated in the network rack, So they're basically for decoration. The carpet by the doorways was starting to pull up whenever I first moved in which isn't surprising being that the doors literally rub on it. Not to mention that all of the doors in my apartment were squeaking. Both were an easy fix, but for the premium that you pay to live here it's unacceptable. The hallways usually reek of wet mold probably because there is no where for any water to run off to, and its usually very dusty and grimy. I've only seen it be cleaned twice since moving here. Management is typically unprofessional and unresponsive. It takes ages for responses and if you have anything that needs to be resolved or fix it probably wont get done. Despite them lacking any type of urgency when it comes to my complaints at least, they were close to the speed of light when it came to giving me a violation. I had something on my patio which was against the rules which I understand, but I received a notice on Wednesday and a Violation on Friday which I was fined for despite me being out of town for the week, so there was nothing I could do to fix it. It also seems like some residents get special treatment because according to what we can and can not have on our patios almost every tenant is in violation. I pay my rent on time every month just like everyone else. This complex is basically 80% retirement home. Not that I'm against elders, but the ones here at least will constantly harass you with passive aggressive notes, on your car window/apartment door etc.. I've seen it all around the building. I don't recommend to any young people the only good thing is the shops and bars close by. Pros Location is amazing Does look nice on the outside energy bill is very low Brian was the only good staff member I...

This is definitely not a luxury apartment complex. It's simply new and nothing more. I lived in a luxury high-rise complex in Seattle and this place is nothing close to it by any standard. I have lived in 4 different apartment buildings in San Antonio between building houses and I would choose any of the other 3 over this complex. Hemisview Village downtown was a better experience. We are currently building a house and chose this location for convenience. I regret it. Location is the only thing it has comparitvely. The units are all wood construction and you can hear your upstairs neighbor every time they walk around. I hear their alarm at 4:30 every morning and can track their movement as they walk across the floor. There is the bare bones minimum for insulation/soundproofing so you hear everything going on outside your unit. When either toilet is flushed upstairs, you can hear the water loudly rush through the pipes in the walls.

Security doors are continually broken, garage security doors are often locked in the open position, and secure personnel doors won't close all the way. You can smell dog urine everywhere as people let their dogs relieve themselves in every available flower bed. Check out the landscaping and you'll see all the dead plants and grass in front of the building. Dog feces is often tracked onto the walkways and when it's been requested to be power washed, work orders are closed out saying it was taken care of but the fecal matter was still mashed into the pavement.

The icing on the cake for me is the millions of centipedes that infest the complex. I'm not exaggerating. The exterminator has treated the complex twice since March and my unit once after we complained. I have picked up literally hundreds of these bugs every day since we've been here. Just in the last 2 nights, I have scooped up over 50 of these things each night crawling on the floors in the INSIDE of the apartment (pictures attached). Even though they are harmless, they are a disgusting menace when you step on 5 or 6 of them going to the kitchen or into the bathroom at night. Tell your wife they're harmless at 4am as she crunches her way to the kitchen. We're paying $30 each month for pest control, but I think the service is breeding them instead killing them because there seems to be more every day. Each morning, a maintenance guy walks around with a leaf blower to get rid of the bugs that are still crawling around after sun up. These things are nocturnal and typically can't survive in dry, sunny conditions but you'll find them in the covered hallways on the first floor where it's nice and cool and never power washed.

Do your homework, read reviews from people that have more than 1 or 2 posted reviews ever (hmm...carefully crafted self promotion???...) and compare construction types and materials. Read the negative reviews and ask the staff direct questions about the issues presented in the negative reviews before you commit to a complex. I'm kicking myself now because I passed on the Eilan for this place. Needless to say I can't wait until our lease is up.

The jar on the left is from Tuesday morning's 4 am bug safari (5/28) and the jar on the right is from this morning's 2 am roundup (5/29). Bugs were scooped up with an index card in less than 30 minutes Monday night/Tuesday morning and within 15 minutes this morning. Seriously. For funsies, zoom in and try to count them and remember these were just there ones from the inside--i didn't bother with anything outside. They'll probably be here shortly...

TLDR: Lots and lots of persistent problems, major and minor, that management won’t address or fix, and hasn’t for months and even up to a year+ in some instances. Horrible management, just save yourself the trouble and don’t move here.

Tribute at the rim is the worst apartment I’ve stayed in, student housing at UTSA has been better than this. A number of reasons, probably not even complete: Complex is filthy, broken/worn down, and not maintained in the slightest other than some sweeping and leaf blowing. Holes all over the walls in the hallways, broken railings with caution tape that has been there for months. The gates are always broken. One gate has been broken for about a year now, and the other entrance is permanently open, there is ZERO security. Most of the keyfob doors don’t work and haven’t for months. No cameras anywhere on the property from what everyone can tell. (Except for the office) The office never picks up their phone. Trying to look at your rent payments is a nightmare, not itemized at all. The pool area has an entire area that has been under construction since the winter storm, I can count on one hand how many times I’ve seen construction crews there. Residents are noisy and aren’t very friendly, some few exceptions of very neighborly people who share the same opinion of this place. Rent has raised by over $100 in the past year. Vehicles and property are reported stolen very often. (Look up SAPD Calls for service map) The elevators constantly break, they’ve sent out emails saying “don’t leave the elevator doors open for too long because it ‘knocks off the control boards’” (the elevator doors open and close very quickly, so good luck if you need to move in (or out, preferably) or have groceries to get in. This is a failing property, it’s plain to see. The location is convenient but it isn’t worth all the trouble unless you go down to the decently expensive restaurants right here every night. I can’t really find a redeeming factor here, I’m waiting for my lease to end so I can finally leave this place. 0 stars is what this place deserves, Greystar should be ashamed of this property, and all their properties to be honest. I have always felt that apartments don’t actually care about their residents, and I’ve proved myself right every time. Don’t move here, please, for you and your wallet’s sake. If you do read all these horrible reviews and still decide to go here, don’t say you weren’t warned. I would say that I hope this place improves but it’s beyond any hope of redemption. A resident had posted a couple flyers in the elevators recently asking people to contact them with complaints so that they could compile a list for the office, the next day they were all taken down…

Here’s my main message to management: If you would just be transparent about what’s going on it would be less frustrating for residents, no more corporate generated responses. Just tell us what the problems are, why they’re still happening, and why they aren’t being fixed. Better yet, just give us some regular updates on the progress of things! I would much rather get a weekly email saying “the part for the garage doors is still in transit” or “the replacement railing is on back order, we’ll update you when it’s in.” than never hear anything about it. Heck, make it an optional newsletter for the people who might be annoyed at getting the emails!

Just be better, and turn off these alarms that have been going for three and a...