24 Hour Fitness — Attraction in San Diego

I am an out-of-state student, but I live here in San Diego full time. I signed up for a 3-day-free-trial pass online to see if the 24 Hour here was a right fit for me. Upon coming to the gym, and presenting the pass I had already gotten through their website, the employee told me I could not use the pass due to the fact I don't hold a California state driver's license. I told her I was a student and could present her my student ID as a form of state identification, to which she went back to talk to the manager. They both denied me of my free-trial pass, but said that they could sign me up for a membership instead. How does it make sense that I could sign-up for a paid membership without a California state ID, but not a free-trial pass? Since my roommate and I had already driven over there with the intention to get a workout in, I complied and signed-up for a membership...which was $38 "waiving the initiation fee and first month free." About two weeks later, my other roommate (who is also an out-of-state student) went to this same location with a free-trial pass and she was greeted with the same message, "sorry we can't give it to you if you don't hold a California issued ID." Again, my roommates explained that we live here full-time and that this policy doesn't make sense given that there are 24 Hours in the states presented on our license. The same employee that denied me of my free trial GAVE MY OUT-OF-STATE ROOMMATE her 3-day-free trial pass. I feel that it is too late now to try and get my money back, so instead I am writing...

I’ve been a loyal member of 24 Hour Fitness for years and have always appreciated the facilities and service. However, my recent experience with certain front desk employees was deeply disappointing.

After my membership was automatically renewed against my request, the manager, Chris, was incredibly professional and helpful, suggesting a solution to freeze my account. However, when I later called to clarify if I needed to pay the annual fee again after my membership was refunded, two staff members were shockingly rude, dismissive, and outright disrespectful. One employee even insulted me by saying, “You’re calling on Christmas Eve for $40,” implying I was being cheap. This was shocking to me, considering that $40 is significant, and they themselves would have to work two hours to earn that amount.

These employees refused to provide their names and hung up on me, which is unprofessional and unacceptable. This behavior tarnishes the reputation of an otherwise great gym. As soon as I know their names, I will update this review to ensure others can identify these bullies and avoid similar unpleasant interactions.

Employees like Chris are exemplary, but the actions of a few can damage customer trust. I urge corporate to address this issue and enforce accountability. And pls take action on this bullies before it’s too late. They need to stop pretending as if someone is calling on their personal phone as they are hanging up for no reason instead of addressing the issue it shows lake of interest in job and lake of...

To Whom It May Concern,

I am writing to bring to your attention several ongoing and concerning sanitary issues at your gym, specifically in the men’s locker room. Over the past few months, I have repeatedly encountered roaches in the lockers and have noticed an infestation of ants. Despite my initial hesitation, I feel it is necessary to provide a detailed account of these recurring problems.

One of the most alarming issues is the frequent presence of feces left in the showers and, on occasion, across the floor near the restrooms and in the restrooms. While I wish this were an exaggeration, it is a serious and ongoing problem that poses a significant health hazard. It is not only unsanitary but also extremely unpleasant for gym patrons.

Additionally, this is now the second time I have personally witnessed roaches emerging from the lockers. These incidents make the locker area an unfit and unwelcoming space for members.

I have left two voicemails reporting these issues but have yet to receive a response. As a member of this gym, I feel it is imperative that these health hazards are addressed immediately. This letter is my next attempt at resolving this matter.

I urge you to take swift action to ensure the locker room is brought up to acceptable sanitary standards. Please confirm receipt of this message and provide a timeline for addressing these concerns. Also the employees don’t do anything about it, takes more than 6hrs if not longer I have several witnesses ready to come...