Dairy Queen (Treat) — Attraction in San Diego

Went in today and was disappointed that their soft serve machine was not working so we ordered a Dilly Bar and a Buster Bar. Meanwhile, there were no napkins in the whole place - just empty dispensers - and there was a table lying on its side with a broken foot. Once we got the treats and opened them I found that the Buster had obviously not been kept frozen because the chocolate coating was all cracked and there was a divot where the ice cream inside had melted before being refrozen. The staff was quick to grab a replacement from a new box in the retail case but when I stepped outside and opened it, that bar also had melted and then been refrozen. Same issue plus the fudge had melted and flowed out of the bar before freezing again. Into the trash it went.

Kudos for the positive attitude of the staff but they were set up to fail today. Whoever owns this franchise had better get things figured out if they intend to stay...

This Dairy Queen needs help. It is ALWAYS out of a variety of topping. It is so disappointing to walk in and find out they are out of the topping you’ve been craving. And it happens every time we come in. Tonight, they were even out of chocolate ice cream. How is an ice cream store out of their main ingredients? Also, I’ve never seen an employee over the age of 18 working at this store. These poor kids have to deal with upset customers all by themselves. It is unfair to them and the customers. Please order the supplies this store needs and give your young employees the...

Update: Previous management took pride in the product they served customers. New owners and management have to improve service and product quality if I’m ever to return again. I have included a picture of the cones I was given today; very poor quality now and not done with pride. I previously gave 5 stars and I had to reduce stars.

Great customer service! Highly efficient and courteous workers. We have been coming here for years and they always make us feel at home...like family. They go out of their way to make you feel comfortable and special. Love Mario...