Ross Dress for Less — Attraction in San Francisco

Bad customer service. 3 Stars because of decent past experiences.

I'm a man with 5 items of clothing ready to try on in the dressing room. I walk up to the rack where they inspect how many items of clothing/ give you a tag corresponding with quantity of clothing you bring in. First off, the lady asks me to put the clothes on a rack side with clothes on it already, which could cause confusion. I notice last second that there's a red stain on the white hem of the jacket I wished to try and asked if I could hand it to her because I did not wish to try it on anymore. The lady-- presumably Filipino, white haired, limited English-- does not understand what I am requesting and it's not until her coworker who speaks in Tagalog explains what I'm trying to do and why I don't want it anymore. She checks the clothing and hands me a card with mild irritation and I head into the room.

After I tried the clothing, I decided that I did not want them. 1 didn't fit well, and 3 were spotted with stains I didn't notice because they were folded in such a way that they could not be seen. I bring them out, the lady waves at the rack, checks the clothing, and asks what I wished to take. I said none but wished to see the jacket again because I figured that all the clothes were normally dirty and the one splotch on the jacket would be an easy clean. She waves her hand to shoo me away in defiance saying "no, no" and turns around to cut the interaction. There's nobody behind me and it's not like she was busy. What a poor interaction that soured my visit. I really would have bought that jacket, and it was worth 3 pairs of the jeans I brought in to try.

To the lady, if you don't want to work there, just leave. I literally did nothing to make the interactions go awry so I was taken aback by her last actions. It left me quite upset.

To the store, get her out. She doesn't understand her job and she's going to make you lose sales because of petty conflict she's fabricating out of thin air.

Terrible...

Well...🤔... This is very easy and to the point. I have had some unexplainable run in's w/a ¿few? T-Mobile employees in different depts and let's say I was Wrong in my initial approach as it triggered the wall of silêncio from the dept in question and I was starting to look back n2 the "other cell companies" sort of like digging in the garbage to find something important (sorry)☠️

I call in one day say 7 months ago ready for another employee to say "you've called here quite a bit and our Tech Support Dept is Busy!"☠️🤡🎢👎🛑⚡🔥🎬.

Instead The Customer Care Person I explained a "pretty in depth issue" to listened and I'm guessing while explaining was precision razor sharp and when I finished with my novel long explanation said, ok I pulled up your account, found the problem and am sorry this happened. I knew then a change in my Relationship with this company was like a Blessing to me. Not only did they on spot get months corrected in minutes they said "from this day forward Everytime you call bet. 9am-9pm you'll get us and we'll get it done no matter what we have to do. My family is selling our home and things are impossible right now and🕯️"Salem, Oregon T-Mobile"🕯️ has singlehandedly Saved Me for Months keeping my contact and gold star service and I applaud such an Awesome set of the New World's Future Leaders who make the World go round. I am eternally grateful for you guys and wish I could do miracle work for you as you've done for me. Indebted for LIFE GOD...

I call this flagship Ross - "Third World Ross" - as people from all around the globe on vacation shop here for fashion and luggage.

I've been coming here since the mid1990s and one thing is always guaranteed: the escalator on the first floor to second floor will not be working! There is also an elevator that is tediously slow found in the rear of the store.

I shop here for men's fashion and have found many jackets, hoodies, shoes, pants and tops. I usually find shoes by Puma, Nike, Dr Martens, Adidas and Vans. Sport tops by Adidas and pants by Levi's. If you are lucky you may be able to find a jacket by Alpha Industries.

The line downstairs is unbelievably long taking upwards to 15/20 minutes on a bad day in which the line snakes into the purse isle near the entrance. On the 2nd floor there is also a cashier, only one, who is swamped by customers. I've tried both and the first floor checkout is the better option.

Since the Pandemic, Ross has had high levels of theft by customers and vagrants. As a result, they now employ armed guards, some wearing bulletproof vests! Treat them nicely as they are just trying to keep the chaos of Market Street under control. They have a makeshift line now and let only 5 people...