Best Buy — Attraction in Sandy

Worst service EVER! Went in Friday. Bought a fridge. Guy asked when we wanted it delivered. We said "today", of course. Guy says earliest possible was tomorrow (Saturday), between 8:00am and 12:00pm. We accepted. He told us we would get a call tomorrow (Saturday) before they came, to narrow it down to a 2 hour window. My father purchased the fridge for me as a housewarming gift. He paid the ridiculous $70 fee to have it delivered less than a mile from the store, and we walked out fairly happy, considering the notoriously bad customer service rep of Best Buy. Today comes (Saturday). My father has to be at the airport by 12:30pm for his flight home. 10:00am rolls around and I haven't received my "two hour window" call, so I call them. They ask for my phone number. I give it to them. They tell me, "Yes, the item is on the delivery truck. I would go to the house right now and wait for it if I were you." Okay, but that doesn't explain why I didn't get my call. She couldn't explain why to me and just repeated that I needed to get to the house right now to be ready for it to arrive. We drive TWENTY MILES from my apartment to the house to wait for the delivery. 12:00pm rolls around. No fridge. We call again. Give the lady the phone number. She states the truck was full, so our fridge was never put on the delivery and, "We never deliver next day anyway." So I woke up my husband and drove the three of us 40 miles out of our way to wait for a fridge that was never coming in the first place, just to have to drive over 20 miles the other direction as fast as I could to try to get my father to his flight on time. I'm extremely disappointed and angered that this is how my father spent his last few hours visiting me. And Best Buy was 100% unsympathetic for the trouble they had caused us. Just rescheduled the delivery without so much as an I'm sorry, or an offer of free delivery for the mix-up. So many things went wrong here that could have been remedied with any level of proper customer service. This is the EXACT reason I never shop at BB, and they certainly didn't help repair their less-than-sterling reputation with me with this experience either. I'm still debating cancelling the whole order with them, especially since now my fridge won't be delivered by them for an entire week! UPDATE: Went into the store and cancelled my order. Not only could the customer service rep have not cared any less about what happened to me (and boy did he show it), I still didn't even get an apology for them causing any inconvenience to me... even after I showed him the paperwork clearly stating that I was...

Title: Extremely Disappointed with Best Buy's Negligence and Disposal of My Laptop

Review:

I recently had an extremely disappointing experience with Best Buy, specifically regarding their handling of my laptop for repair. I brought in my valuable $2.5k laptop for repair, and after waiting for what seemed like an eternity, I finally went to pick it up today. To my utter shock and disbelief, the staff informed me that they had recycled my computer because I didn't retrieve it on time.

About a month ago, I received a call from one of their agents reminding me to pick up my laptop. I explained to them that I was traveling at the time and wouldn't be able to collect it until one month later. The agent assured me that they would hold onto my laptop until my return, giving me the impression that it would be safe and waiting for me.

Considering the value of the laptop and my trust in Best Buy as a reputable retailer, I didn't anticipate any issues. However, upon my arrival today, I was met with devastating news. It became apparent that the agent's promises were empty words, as my laptop had been carelessly disposed of by the store.

This level of negligence is completely unacceptable, especially from a company like Best Buy. The fact that they failed to uphold their commitment and dispose of my laptop without even attempting to contact me is both astonishing and infuriating. As a customer, I should have been given the opportunity to make alternative arrangements or retrieve my laptop at a later date.

The loss of my laptop not only represents a significant financial setback for me but also a tremendous loss of valuable personal and professional data. It is distressing to think that a company entrusted with repairing and safeguarding customers' possessions could be so careless and dismissive.

In light of this experience, I strongly caution anyone considering utilizing Best Buy's services. Their lack of accountability, poor communication, and disregard for customer belongings make them an unreliable choice for any important electronics repairs. I expected better from Best Buy, and I hope this review serves as a warning to others who might be considering their services.

I now find myself in a frustrating situation where I must find an alternative solution to replace my lost laptop and attempt to recover any critical data that was irretrievably disposed of. Best Buy has not only let me down but has also damaged their...

Horrible customer service went there once today to pick up a computer component. This certain item comes in 2 different versions, but you can not really tell by the box which one it is. So I asked the computer sales associate this is the one I need because the one I need has these certain features. He looked at the box and said yes this is the one you need. So I drive all the way back home open the box and it is the one that won't work with my computer. So I had to make time to drive all the way back and not only did no one offer anything for the gas and time I wasted because the sales associate obviously did not know what he was talking about but they actually did not have any of the ones I needed even though the website said they had 2. So I had to buy one that was more expensive. I remember once apon a time when if you received the wrong product at a store and it was the stores fault you received the wrong product which made you waste your valuable time and spend money on fuel ect.. they would atleast offer you 10-15% off or something but I didn't even receive an apology for the sales associates mistake I was only directed to spend more money on top of everything else. If companies would spend a little more effort on righting their wrongs they might not be consistently loosing revenue and having to close stores because they would have a more loyal consumer base. They actually could charge a little more for products because the consumer would know if something went wrong with the transaction that was no fault of the consumer the store would do their best to make it right therfore the consumer would be loyal. If a business has no loyalty to their customers they will have no loyalty for the company. I just will not shop at...