Larry H. Miller Chrysler Jeep Dodge Ram Sandy — Local services in Sandy

This is a truly incredible tale, so I’ll be impressed if you stick with me through the whole thing.

I bought a brand new Jeep from this dealership. Didn’t negotiate, just paid full on MSRP. When I was telling the salesperson about mods that I intended to make, he told me I could get 10% off in the parts department.

A few months later, I went to make a modification. Important to mention here that there was no 10% discount. Fine. The gentleman was nice enough, ordered my parts & told me he’d call in a day or two.

Many days later, no call, I called them, and sure enough, the parts had arrived days ago, but no one contacted me. Cool, so I schedule an appointment.

Drop it off at 7 AM. Don’t hear anything by 4 PM, so I text them. They call & say “yeah, the part wasn’t what we told you it was, so how about we just paint it for you?” I had a buyer lined up for the old parts that I would no longer have, so now I’m losing money on the transaction, but fine - let’s do that.”

Here, they need to paint the parts, so I need to drive my vehicle without a grill for a few days. No big deal. I asked “if I don’t hear from you by.., when should I start worrying?” They tell me Friday at noon, which is 3 days later. Friday noon comes & goes. I get in touch with them & oops again, the painting was done days ago & we didn’t get in touch!

I bring it back a few days later to get the same work done. Again, it’s nearing the end of the day & guess what? You can’t call them! I validated with my buddy that you cannot call. So if your service rep is off that day, you’re screwed! Luckily, my rep stopped by & said “oh, another screwup, your vehicle sat all day amongst confusion. We’ll need to keep it overnight”

Next day, third trip back. I beeline it for my vehicle before even speaking to anyone, awaiting the next challenge. Sure enough, the part isn’t even fully connected/snapped into place. Absolute laziness.

I interrupt the group of service advisors gathered around a burrito, shooting the breeze & give them a heads up that the part isn’t on. They get a service guy to snap it in without so much as a sorry.

They go to ring me up, and voila, the bill over over $600 higher than the quote. They ask me to go get the quote because apparently they don’t keep them with the work order/on file.

The service rep gives me the “well, the paint itself costs more than…”. I politely tell him that when he called, he didn’t mention a thing about increased costs, in fact, they weren’t even providing the parts any longer as they just painted my stock ones.

He punches on the key pad, calls the parts guy, clicks his mouse, calls someone else. Finally, after waiting 20 minutes, he gleefully tell me, you’re only pay $350 more than we quoted you!

I say “look man, I would have never agreed to this work beyond the quoted price. At no point did you tell me what a different cost would look like or if I would agree to that. I’ve been here 3 times, missed a few hours of work, can no longer sell the old parts, and no one is even sure if you actually rotated my tires or changed the oil like promised.”

Another 10 minutes of keyboard, clicks, calls, and etc. and the price came down to (near) the quote. They still charged me $0.67 more than the quote, but I had nothing left to fight.

I returned home & found a large scratch on my wheel but I knew I had no proof, so that’s a wrap.

Their location is convenient, there’s Diet Coke in the waiting room, but I cannot do...

I'm floored, in the worst way, by the experience I had here. I have changed a tire in less than an hour by myself on the side of the freeway.

Here, an "express" appointment with an actual shop with the best tools for changing a tire, scheduled weeks in advance, apparently means you arrive at your appointment time and wait an hour before they even look at your vehicle? Then they tell you they don't even have that kind of tire on hand and it's still an hour or more away, and will take a few hours to change out. (God only knows how long a non-express appointment for a measly tire change would take.)

We bought this vehicle at this location so they knew what the tires were two weeks in advance when we purchased it and scheduled to have the tire done. The service department even came and looked at it to confirm what needed to be done the day we bought it. But apparently no one bothered to make a note of that information or you know, follow through and get the necessary tire in time for the appointment...which we had to reschedule from the prior week, so they had even more time to do that.

My appointment was at 1pm. I was on time. They seemed clueless about why I was there, and had to ask me a bunch of questions about it that should have been on their records. They even went to go get our sales guy to ask him about it. At 5:15pm, my husband called them to ask the status as we'd need an Uber back to get it before closing at 6. They had clearly forgotten about us and gave us grief about getting an Uber back (like it was fun for us, and not entirely their incompetence that made it necessary.) The service department was closed when my husband got there to pick up the vehicle, so he couldn't even have them use the tool necessary to measure the tire and make sure it matched the others (which was the deal for us to buy this vehicle.)

What is so bizarre about this is our sales guy for this vehicle, Austin, knows we're in the market for a second car right now and still made no effort to earn our business for that by getting this very tiny detail right. I was told it would take about an hour, and instead was without a vehicle all afternoon....for A TIRE CHANGE.

The one star I have to give is solely for the two sweet ladies who scheduled an Uber for me. They were the only positive redeeming quality about this experience.

Edit: their "detailing" is also exceptionally unimpressive. Over an hour supposedly vacuuming the vehicle the day we bought it, and still there was tons of dog hair in it from the previous owners.

They also insisted our trade-in needed new tires, which we had been told only a month before by Chevrolet in AF was not true. It was obviously a lie, since it's listed on their website for sale now and clearly does not have new...

UPDATE 8/19/25: Hours after my last update on 7/28 I received a call back from Lynn who assured me he would like to talk, but requested a day to get the facts and history of the vehicle while in their possession. I said I appreciated the call, and told him that we are reasonable people, just really stuck between a rock in a hard place. I told him I would be paitient. I waited a week and tried leaving a voicemail - no return call. On 8/12 I called the front desk, I asked if Lynn was even there because I couldn't get through to him. They said "oh yeah he's here" and they forwarded me to his cellphone, I left a voicemail. Nothing. Its now been 21 days. This experience proves they value the sale, not the customer.

UPDATE 7/28/25: I have left several messages for Lynn Skinner (none returned) and was referred to Chris Reynolds (Service Manager) by Danny Adams (General Sales Manager), the only time I could get ANYONE on the phone. I left Chris several messages and none returned. I dont understand why comment that you want to talk to me and then refuse to return any of my calls. I have been kind, understanding, and am treated like a nuisance.

ORIGINAL REVIEW: A nightmare masked as a dream truck.

We flew to Salt Lake City with excitement, hope, and every dollar we had saved to buy what we were told was a reliable 2019 Ram 2500 with 55,000 miles. It was supposed to be the cornerstone of a new business—our fresh start. Instead, it’s been a crushing blow.

Within 24 hours of getting home, the truck threw 32 error codes. THIRTY TWO. That’s not bad luck. That felt like deception.

Our local RAM dealer cleared the codes once, only for every single one to come roaring back the next day. After pouring $1,700 into urgent repairs, it broke down again. And through all of this? Not a single word back from Larry H. Miller Chrysler Jeep Dodge Ram Sandy. No apology. No explanation. No support.

It’s hard to express how devastating it is to feel like you’ve been lied to and abandoned—especially when you trusted a certified Ram dealership to thoroughly inspect and vet their vehicles before listing for sale. This wasn’t just a truck to us. This was our future and more than that, the future of our twin baby girls.

It's hard not to feel like they knowingly sold the truck in this condition, with an expensive warranty tacked onto the purchase price, that covers none of the suspected issues. And then to go silent afterward is inexcusable.

We were left stranded—financially and emotionally. If you’re considering buying from this dealership, I beg you: don’t make the same...