Target — Attraction in Santa Rosa

My experience with Kyle McBride in the Target cell phone department was absolutely atrocious. He gave misinformation regarding the return period on new cell phones that could have cost me a lot of money, and then denied accountability, and refused to take responsibility for doing so.

This ended up creating a three week consumer horror show during which I and my daughter (the account was put in her name, to help her establish a credit history) wasted 20 hours fighting with various customer no-service agents at Target and Verizon.

After initially being quite helpful (this whole mess came into being because of poor service and corrupt "hard-sell" behavior on the part of a sales rep named "Graham'), Kyle McBride ended up treating me in the most unprofessional, rude, arrogant, and insulting way I could have imagined, crowing about "all he'd done for me" - after HIS company had put ME through virtual cell phone hell, wasting hours and hours of my valuable time, thanks to MISINFORMATION he and his cronies had given me to get me to buy phones!!

It's obvious that Kyle McBride doesn't know, nor does he care, about what it means to keep his word – or to do his job, which at minimum is to clean up huge problems caused for customers BY HIS OWN COMPANY. Hopefully he'll grow up before he costs Target more customers.

What happened? In a nutshell, we were told we could return our new phones within 14 days at no cost. The cost? A $1240 bill from Verizon.

The bottom line: if you go with Verizon, despite what slimy Target cell phone sales might tell you, the "no-cost return period" is NOT 14 days - it's JUST 3 DAYS!!! You will pay activation feels, after that - in our case, $105 worth of activation fees - which most certainly is not "no cost."

Unbelievable.

Kyle McBride ought to be demoted or fired before he gets Target into more serious trouble with customers and cell service providers. Target cell sales people are horribly trained and simply don't know what they're doing, don't know what they're talking about, and don't care about doing the right thing.

First thing they teach you in kindergarten: when you spill your milk, you tell the truth, and then you clean up your own mess; you don't blame someone else or expect someone else to clean it up for you. I guess McBride missed school that day.

This whole thing was a freaking nightmare for us. The store manager, Jessica Houston, tried to be helpful, at least, and I finally everything got straightened out.

But until I get a sincere personal apology from Kyle McBride, my review will stand as is, and my recommendation to all potential cell phone customers will be ...

AVOID TARGET...

I visited this Target yesterday (5-22-2018). I am a resident of Arizona. Yesterday was the worst day I have had since 2014. The employee's at this specific establishment had been informed that I was exercising my 2nd ammendment right. Which is fine. This is okay because I was NOT in possession of a firearm. I did in fact have the holster. As my fiancee and I were checking out, we both became very aware of a blond lady, whom is an employee of this store calling for "All hands on deck,IMMEDIATELY!" This was announced over the loudspeaker throughout the store. I soon realized that the edge of the holster had been showing. I immediately walked out to our car, took the holster off and placed it in the trunk of the vehicle. I then walked back into the store. Several employees and a security officer were present all looking at my fiancee and I very much in a ruse manner. As we finished we walked to the car to put, milk, hotdogs, buns, toothbrushes and toothpaste ect.... basically normal people stuff. As we loaded the car about 7 to 8 local police officers pulled into the parking lot of Target behind and around our vehicle. One officer approached me very quickly and before I could ask anything I was placed in handcuffs. The officer asked my fiancee if they could search the car, she denied access. They asked if there was a gun in the car and I told them yes. They seized the firearm from the car that they had been denied access to. This vehicle nor this firearm is owned by her or myself. Her father is the owner. So I ask myself, how am I facing a criminal case against myself, lost money due to bail, was humiliated in this parking lot, and harrassed by these employees of Target? How is this possible when I never took ownership of the firearm or admitted possession of firearm. I cannot afford an attorney who will fight for my rights that have been violated. I beg anybody who reads this, if you can help me and my family, please help us. I pass no blame onto the police officers. Target employees are at fault. At no time should my natural rights be in the control of anyone. I was not "flashing" or "brandishing" or threatening anyone. I live in fear that one day I encounter some "active shooter" situation. All I want to do is protect my family and myself, no matter my religion, race, or status of any kind. Again please help us resolve this situation and maybe expose the injustice that I know has to be happening in many more cases than mine. Thank you.

U.C.C....

Though I was next in line the staff member elected to help a white male who walked up well after I was already in line to pickup my order. I had my phone brightness turned up to 100%, to make things easier for the associate, I had my bag waiting, and I had my ID ready. I waited patiently in line at the pickup desk, and did everything I could to be a prepared and well behaved customer. I knew when the white dude got in line at the returns desk, that somehow the associate was going to try and help him first. The obvious reason was I am a woman, and he was a white male. The associate said "I'll do his return first, and then help you." I really should have said why? Is it store policy to help people in order of prejudice, or in order of appearance in line? He gave her permission to help me before him, because, as he said "she seems like she's in a hurry". Whether or not I was in a hurry is immaterial. The only salient fact was that I had been waiting in line at the order pickup desk well before he even walked up. This is a classic everyday example of systemic sexism. I've had enough of it. Shan't be shopping this...