Geek Squad — Local services in Santa Rosa

I wish i could leave it zero stars! It's the same problem as before, I am not happy I was lied saying it was fixed and it had two anti virus on it and register errors that was causing it.

I know this a lie because before even contacting phone support to get online remote support, i did a fresh install of windows and there was nothing on it, Also remote support checked and fixed what register errors they found and removed two viruses, then when it was still doing it made me a appointment to bring it in and said they believed it was either the video card or the memory.

Then after I bought in 10 days later I went to pick it up because I was told it was ready then had to wait an hour and half because it wasn't.

Then some came out and told it it was was doing what I said it did when they were running Fortnite on epic and I told them it did it with all games and and vr, then he tried to say it weren't VR ready even though thee sticker right on it says Oculus ready.

He then go back and about ten minutes later comes back and says it running Fortnite on epic setting fine, I get it and hook it up and my newphew is playing fortnite and once again it gets blacklines, freezes up and restarts just like it did before i bought it in.

I get a feeling nothing was done and I...

Very disappointed 🥲🥲🥲 I lost 10+ years of my kids fun little video after they fixed my computer ! I don’t know if I can yell or cry ! These videos we always go back to it to have a laugh! Other things that I lost can be replace but not these videos! I wanted you guys to restore the previous version on Mac so that the computer can work faster ! You guys were fast to sell me the $200 package but not listen carefully to what I needed! If you did listen you will probably understand that may have misunderstood the process of taking it back to bigsur from Monterey version on IMAC ! 😢😢😢 if I did understand clearly, 3 days of backing up the hard drive is nothing ! 😢😢😢 and I hope the alert timing is wrong because if it is right than there is something wrong with you all! You guys can email me so I can explain what I mean ! I hope I came here and read all the reviews I would have take it to apple center instead ! To delete the hard drive anyone can do it ! I can do it too but the whole idea was to bring it back to the previous version and still...

I have had Geek Squad support for many years. It seemed to work well when we lived in close proximity to a store. Now we live two hours from a store and have tried to use the Geek Squad via the phone. After a 5 hour attempt, we have come up empty!!! The Geek Squad is not worth it at all. I will no longer be renewing my membership and will strongly recommend to everyone that they do not go near Best Buy or the Geek Squad.

I believe your customers need to know what a sham is being offered to customers. There are many far better offers these days for consumers. I will be putting out this negative information on all social media avenues to let people know just how bad the Geek Squad has gotten. How expensive it is and how not worth a single penny the...