The Inn at Saratoga, Tapestry Collection by Hilton — Attraction in Saratoga

I selected the lowest rating possible for a number of reasons... First, I had called a day before my reservation to see if I could get early check in and was told that they could do 1pm instead of the normal 3pm check in time and called back the day of and was told by a different front desk staff that they would email us if our room was ready and they never followed up with me regarding early check in. The front desk staff was a woman that sounded incredibly annoyed on the phone with me and obviously did not want to work that day. The biggest issue we had with our reservation was that we had booked the most expensive suite available and upon arriving to the suite we noticed that the central air conditioning was out of service and we were not informed prior to our arrival. We called the front desk and the gentleman told us that the unit’s A/C was broken so they decided to fix this by providing a plug in heater/fan and the fan option was also busted so we had to meet them downstairs for a big fan. The suite was large so you could only imagine how stuffy it was without central air. We are extremely disappointed and will be providing a review on the hotel’s website as well as google and Yelp or any other place to provide an honest rating for others to know about prior to booking here and what they should expect as far as how this hotel treats their guests. We will notify other guests of our dissatisfying experience at this hotel because the most insulting level of hospitality we received was an absolute embarrassment. The room was so stuffy given how large the suite was and so they thought by providing us with an in industrial fan would be sufficient enough and let me tell you, it wasn’t! The fan was so noisy we could not run it overnight and our other option was to open the windows or patio to cool down the room but my girlfriend has severe allergies so that was not possible. They also would not put us in another room with A/C like we asked, so we had to endure a very unpleasant night’s rest. Let me remind you that we spent a pretty penny for the biggest suite and did not live up to our expectations. We thought that spending more on a nicer room we would provide us with a high quality experience but I’ve actually had a lot better experiences at other less costly hotels. The manager of the hotel had the audacity to only provide us with a $15 discount to compensate for this flop of an experience. We are contemplating disrupting this with our American Express because the service here was a big disgrace and this needs to be corrected immediately. We will be sure to not recommend this place to any of our friends, family, or potential vacationers looking for a nice place to stay. I would avoid this place at all cost. If I had the opportunity to not book our stay here, I would most definitely choose a different hotel!!! It looks upscale and the suite was said to be newly renovated but how could you let your guests stay in a room with a broken A/C unit and not even consider letting them know ahead of their reservations. They did not adequately compensate enough for the poor experience we received. We are in a pandemic where lots of business have been affected by lack of business and they definitely drove away our business. We will never ever book here ever again. Would gladly have a discussion with the general manager of this...

I want so bad to give this place 5 stars, unfortunately it's in construction, like really really in full renovations. We had a very special 24 hour turn around trip gifted for me and a girlfriend to go to a show at the mountain winery and relax. My 1st trip since having a baby, and her bachelorette. Instead of staying at a cheap spot by the airport, I booked here to stay in the peace over a babbling brooke like the description promised. Our stay cost 318 for 1 night. When we arrived, our Uber couldnt even find the place it was so covered in construction material. Theres no lobby, they made a sort of everything room on the 4th floor. We never saw any of the hotel except a n elevator that looked like a service elevator covered in blankets and trash, torn up floors, a hallway with computer printed signs pointing you to the everything room to check in. The hotel was now booking for half that price but said they couldnt honor it due to the 3rd party booking. We asked to cancel and they said it's too late, the penalty would be the 1 days cost anyway. We had no car, didnt know the area, and didnt know if we would get that money back and felt a bit trapped since it was a 1 day trip now half over. We tried to make the best of it, but in the morning they started drilling and pounding on our walls at 8am. The hotel was hot and mucky and it was about 100 degrees outside.the lights were flickering in our room, the conditioner empty in the shower, , it just wasnt the boutique experience we spent 3 months getting ready for. That all being said, in the future, I'm sure this place will be great. I just felt a bit side lined. The hotel said they had no record of us from the 3rd party which is why they didnt notify us of the construction, but they somehow know to charge our card for the 318 before we even checked in. They said it's to preauthorize because they never know what kind of characters are coming through there, which is fine, but that also to me shows they knew who we were and that we had a reservation, as well as they were in control of charging us.i do feel bad for the staff being put in this position, as I now look at these reviews and see they probably get a hard time from most people during this renovation. And its rightly so, since this isnt the place I thought it would be. Once finished, they will no doubt have a beautiful hidden gem, but I dont think they should be booking rooms this deep in construction, and definitely not at boutique prices. And should maybe have a better plan in action to help out people caught off guard? I dont write this to discourage you from staying in the future, but please check with there current construction status prior to making your reservation so you know exactly what to expect.weve asked that the 3rd party booking site make the situation known to guests and they have been kind about trying to make this right after viewing our photos and story. I hope they do make people aware. And some day I would love to see this place in its...

Our recent stay at The Inn at Saratoga, Tapestry Collection, was nothing short of exceptional, thanks to the unparalleled customer service provided by every member of the staff. From the moment we arrived, we were greeted with genuine warmth and a level of hospitality that exceeded our expectations.

The front desk staff was not only efficient but also incredibly welcoming. They went above and beyond to ensure a smooth check-in process, taking the time to provide us with special help for my dad who is wheel chair bound. Their attention to detail and commitment to guest satisfaction truly set the tone for our entire stay. We are truly overwhelmed with gratitude for these remarkable individuals, Alexandra, Antonio and Eugene who surpassed all expectations with their outstanding service. Their unwavering dedication and genuine warmth left an indelible mark, and we cannot express enough appreciation for the positive impact they had on our experience.

Our breakfast experience was elevated to perfection thanks to an exceptional Ashneal who epitomized extraordinary customer service. This gentleman not only efficiently ensured that our every need was met but also went above and beyond to accommodate our entire extended family in town for a wedding, leaving us with a lasting impression of warmth and hospitality that significantly enhanced our overall stay. His dedication and attention to detail transformed a simple meal into a memorable occasion, making him the unsung hero of our family gathering.

Throughout our time at The Inn at Saratoga, every encounter with the hotel staff was marked by a genuine desire to make our experience memorable. The housekeeping team maintained impeccable cleanliness, and their efforts did not go unnoticed. It was evident that they took great pride in their work, creating a comfortable and inviting atmosphere in our room.

Our stay at The Inn at Saratoga was elevated to a truly memorable experience by the outstanding customer service provided by every person working there. If you're seeking a hotel where your comfort and satisfaction are top priorities, I wholeheartedly recommend The Inn at Saratoga, Tapestry Collection. It's a testament to the fact that excellent customer service can transform a good stay into an...