LA Fitness — Attraction in Saugus

• Update - from here * I used the pool today and there is not a spinning machine to dry the swimsuit - this is a small piece any gym with pool has it but this one... Locker shelf really sucks...

I will talk to manager and update later - 10/16/25

• Update - to here *

After 6 months... 10/01/25

I have been a member at Planet Fitness, Crunch Fitness, and now LA Fitness in the same local area. LA Fitness is the most expensive of the three, yet it consistently provides the worst overall experience when compared to the other gyms around.

Equipment and Maintenance Issues

​Outdated Glute Machine: The glute machine is an old model, which makes lifting heavy weights feel unsafe and potentially dangerous. Curl weight station are broken. The incline barbell bench shake when you add a extra weight. It is totally loose. And others... ​Broken Hip Abduction Machine: The machine is old and broken (missing a hand holder). Crucially, the seat cannot be adjusted. ​Missing Free Bars: Several machines, such as the bench press, are missing their corresponding free bars. This forces members to wait for others to finish using a bar before they can begin their set. ​Non-Adjustable Benches: The standard benches in the dumbbell area are old and cannot be adjusted, limiting their utility. (Be sure to include photos to show this issue.) ​No Hip Thrust Machine: The gym lacks a dedicated hip thrust machine.

​Cleanliness and Facility Condition

​Poor Overall Cleanliness: The gym is generally dirty, especially when compared to other, less expensive fitness centers in the area. ​Unsanitary Men's Bathroom: The men's bathroom appears to not be cleaned daily. Urinals have been visibly dirty for extended periods, and poor airflow contributes to a persistent, unpleasant odor.

​Staff and Management Observation

​Personal Trainers vs. Essential Staff: I frequently observe 4 to 5 "personal trainers" sitting idle for hours, seemingly doing nothing constructive. I question the management priority of having so many trainers versus investing in additional cleaning and organization staff to address the gym's significant issues, such as the messy dumbbell area.

Good things, Basketball Court Clean...

I am a member of LA Fitness since 2004 back there in Hollywood,Florida we are talking about 20 years of membership. I never had any problems at all they were always so nice and professional with me I recommended so many people to sign up right there since I came to Massachusetts in 2021 I went to sign up and there were like always so nice Amanda omg so professional I paid 332 dólares for more than a year of training didn’t go because as a nurse o was in call 24/7 anyways I did cancel the training but I had issues solving my membership with Jennifer THE GENERAL MANAGER she treated me so bad so bad I think I have never being treated like that before she raised her voice to me she put me on hold for so long in purpose she hanged up on me when I mention her that didn’t have time because I was a nurse and I had taught times she sad that she is in med school and she didn’t care omg I was not competing careers who is more educated she tried all the time make me feel less saying that I was supposed to not raise my voice when I was not at all she was the one of raising her voice at me being really rude I recorded the call because it was getting really out of the control, and decided to go there in person. By the time I got there the front desk lady was soooooo way nice like everyone right there are and tread me so nice explained everything I need to know about my account while I was in Brazil I thank she so much 🌷👏🏻🙏🏻 the world need more people like her 🫶🏻 waiting for Samantha or Amanda to call me back the “nice” people because they are not arrogant they are educated 😢 20 Years of LA Fitness first time feel so bad treated by someone. This is not a GENERAL MANAGER way to act maybe she’s not experienced...

Was there on Saturday morning (4/5) at around 10:15 and left probably at around 12:30. A couple hours later I realized I left my water bottle. I called them and described it to them and asked if they had it, they said they did it was in the lost and found. I told them okay, my name is Mikayla and I will be there Monday night to get it, they assured me it would be there. At the same time some of my friends were at the gym, they happen to need to look in the lost and found for something and they saw my water bottle. They wanted to take it but someone told them "we talked to her we are keeping it she's going to come and get it." So today, Monday (4/7) I get to the gym at about 5:45 pm and when I scan in I tell the manager about the water bottle and he says "we just cleaned out our lost and found today" I said "okay well I called and gave my name and when I'd be here and was told that you guys would hold it for me." He goes and checks and he says that they threw it away. He said "we usually keep stuff for a week and when this fills up we throw everything away." First of all it was there for 2 days, and second of all I called and CLAIMED IT, gave my name, and said I would be there to get it at a specific time. He told me there was nothing he could do about it. So glad their main concern is cleaning out their lost and found when the gym is disgustingly dirty at all times, maybe they should focus on that instead of throwing away...