Apple Woodfield — Attraction in Schaumburg Township

Ever since my iPhone 7 updated to the iOS 13 I noticed small issues, things I could do before which now I cannot and my battery life didn’t last more than 2 hours. I called apple support yesterday morning and waited on hold for 3 mins to be immediately disconnected once I reached a rep. I should have given up then because what happened next is completely unacceptable. I have used apples products since 2010 and should know better by now. I called apple support again waited on hold for this time 10 minutes. I was having Bluetooth connection issues so the Apple worker suggested I reset my phone to factory mode to determine if it is a software or hardware issue. After I backed up my phone I attempted to restore it. This resulted not only in my Mac book completely shutting down and killing the battery but now my iPhone was unusable. Stuck in a mode that stated I needed to connect it to a computer and restore it. I rushed to the Apple store at woodfield mall which quoted me a 3.5 hour wait. I live 10 minutes away so I asked them if I could leave and hold my place in line if I came back in 3 hours. Shockingly they agreed. I returned at 3:00pm in the afternoon. They were able to jumpstart the battery of my Mac book but even the Apple store MacBooks could not restore my phone to factory settings. After 2 hours I was told I can either pay 319 to replace my phone or buy a whole new one. When I asked what they could do for me monetary wise since my phone was working that morning and only crashed because of their advice I was instructed to call Apple support because they are the only ones who can overwrite any costs. I sat on the phone with Apple support for 30 minutes when a sales rep finally arrived to see if I had an update on my AT&T account. Once again a dead end because there was a hold on my AT&T account. I asked the man on the Apple support line what he could do for me since I had been waiting at that point 45 mins on the phone with him. He replied he was only there to see what the Apple store was going to tell me and then offer me advice on how to search on YouTube a possible way to fix my iPhone. In other words, he told me there are people who know more about apples software than the people who work at Apple do. He finally transferred me to his senior advisor who still said because they THINK it’s a hardware issue and I am not under warranty they cannot help me! Even though Apple support crashed my Apple iPhone due to Apple software issues. They took zero responsibility for their own idiocy. I finally left to go buy a new phone at AT&T and found out more bad news! I couldn’t even trade in my existing iPhone because find my iphone was listed as still on even though I turned it off that morning and have an email confirming it was off. In conclusion Apple is a corrupt company. They send us updates that the old phones cannot handle and force consumers to buy the latest technology that they most likely had access to earlier but waited to give us everything at once so they can maximize their profits. They ONLY care about their bottom dollar because they know there will always be new consumers to buy their...

Long story short, I bought the iPhone 1 6pro max and had an issue with my zip code and att so my pickup time before went way longer which wasn’t their fault. Came back about 2 weeks later to get the new Apple Watch Ultra and had a nightmare of an experience. I decided to go a watch band size smaller to small because I have small wrists, put my order in at night with my current ultra 1 trade in for $290 which was a rip off but anyways my order was placed at a time that worked for me on my day off. Went in and as soon as I got there it seemed like all these people were over run cuz I stood there for 15 minutes what felt like an hour with no one even checking me in, finally my fisnce flagged someone down and they started. Pick up and trade in first time went great, then I went to a table to start setting it up, still going fine. Found out the smaller sized band I got was too small and the gentleman they grabbed to help me get the right size must not have a known I had a trade in(not my fault they should’ve told him or he should’ve asked me) Either way he was really nice but I told him my payment with there and he continued to sign me up for $89 a month which was $30 higher than my original $59 which I receipts and everything showing my trade and pricing. All we were supposed to do was switch band sizes but now the new guy processed the first refund with the trade and now the second purchase without it so essentially I’m losing an Apple Watch Ultra 1 in perfect condition and $290. So then they start talking with this manager lady who finally after another 30 minutes of them finding my trade in and coming to a conclusion tell me that I have to pay the payment for the full amount ($89) and they will be refunding $290 to MY APPLE CREDIT CARD which would take 3-5 business but I could still use the amount to pay the watch. After about 2 hours there’s which was completely unnecessary, I get home and see a $290 gift card waiting for me in my email and that was the compensation. They sent me a gift card to buy more stuff and that can’t be used to pay the Apple Card, I then talk to Apple support and they tell me the only thing they can do is give me something because the Apple employee lied straight to my face, maybe she didn’t lie I’ll be devils advocate but she didn’t tell me the right thing. So now I’m out of $290 towards my watch and I have to buy something else. Miserable experience number two at this store, first one wasn’t their fault but something here isn’t right. There’s no reason you should be talking to 5-6 different people throughout one process and then they always just walk away or someone new comes over and you have to tell them the story again… I just want the trade amount deducted from the finances amount on the card which is supposed to be what happened but an employee recommend a refund the first time and here I am disgusted with the watch because I think of this… I feel swindled and frankly screwed over… Edit: They have not responded to anything, no one has reached out to me so obviously no one cares.... This is ridiculous I still haven't been reimbursed so I essentially lost my entire trade...

I have been to this Apple Store several times in the past month and 2 of those experiences were terrible.

1st appointment- I brought in a BRAND NEW Apple Pencil that wouldn’t write on my also BRAND NEW iPad. I came into the store, had to wait for my appointment- only for the employee to take one try and at my pencil and basically tell me that I needed a new one. Because it was so new they couldn’t access the warranty yet and told me to go to T-Mobile and handle it there. (T-Mobile would have had me send it back and re order a new one) I went home and tried the only thing I could think of and replaced the tip. The pencil worked immediately. Just insane to me that the “genius” employee didn’t even think to try that.

2nd appointment- I went back to the Apple Store not even 20 days later because my pencil wouldn’t charge or connect to my iPad. I was also noticing that my IPad tenth gen was not charging half the time and was acting funny. I was told at this appointment that the pencil was fine and to bring my iPad.

3rd appointment- I come back with my iPad and pencil and explain to the “genius” that my iPad is experiencing issues with chargin. I explain that the iPad charges sometimes, but not all the time. Of course, when the employee plugged in the iPad, it started charging immediately. She then pointed at it and said “it’s charging” but it felt like a smart response. I proceeded to say “yes it charges sometimes, but not always” I had already stated this so I became frustrated. It just felt like the employee didn’t know how to handle the situation properly and even was suggested to call Apple and have them explain my options. Why would I call Apple when I’m literally in the physical store surrounded by “geniuses”. She had to ask several employees for help. They were stating that if all the tests came back ok that they could not resolve the issue for me, they would have to send it in. I am a student starting this week and need my IPad. The employee even said that when they send it out if they run the tests and it comes back okay there won’t be much else they can do. I paid for a warranty for a reason. While they gave me the run around I unplugged the charger and then plugged it back in and the iPad was not charging. They immediately changed up and got me a replacement sent to the store, but it just felt like the customer service wasn’t there with the initial employee who helped me. It seemed like she was not trying to help the situation, only complicate it with her lack of knowledge on the issue. Overall, I won’t be back to this location except to pick up my replacement. Very unhelpful, & frustrating experience. Although I got a replacement and we did come to a solution; I still left feeling unheard and misunderstood. I don’t pay thousands of dollars on Apple products to deal with this kind of...