Scottsdale Detox Center of Arizona — Attraction in Scottsdale

Basically: inconsistent phone communication, really bad at following up when they promised they would.

I wanted to try and get sober with a detox and the website and photos seemed professional, so I gave them a call about my insurance

First lady I talked to was great, she picked up the phone and I asked if they could verify my insurance before I just showed up and got surprised with a big bill if my insurance didnt cover this

She said it normally takes an hour to process and they would call me back. I got a call four hours later from a completely different number so I didnt answer. Might have been them but I wasn't sure

I had to call back the next day, they said they would follow up and call me back. I got a call back from a different number I called them from again, and they told me I had to call my insurance and do some stuff so they can speak to them. They texted me instructions so I did that.

I texted back the number, no response. I called back the next day, 3 days now just trying to get insurance verification

They told me they would call me back at the earliest they can. It seemed like the person answering the phone who knew about insurance was nowhere to be found

The person who answered the phone when I called back seemed very unsure about any insurance questions, and just took down my information. Really different than the first interaction I had.

I dont know if they are understaffed, are having the nurses answer the phone or what

I called them for the last time on saturday, and its now Monday. Nothing. No missed calls, the text message wasn't answered and if the text they sent isnt able to receive texts back they should have let me know

Overall, im just not going here and its really a let down. It takes so much courage to hit dial for help and to just be left hanging when I desperately want to stop drinking but know I cant do it cold turkey just sucks. I would have gone in same day but now that I had to wait ive been drinking to not do it cold turkey.

Imagine you had the courage to look for help, you're unsure of yourself and self conscious and when you muster up the courage you're let down by just being forgotten about. I did the work they asked. They didnt fulfill the promises they made to me and that's why im leaving this review. I was trying to be smart and see if it was a good fit and it seems like they either aren't equipped for people being smart with making sure they aren't hit with a big bill, or they are liable to forget, or are short staffed.

Idk. It sucks.

Edit: they called me 15 minutes after I posted this review ironically. I had a conversation with a rep who was apologetic, and understood my frustration.

Just very telling to me in my opinion that I get left hanging for 3 days and it takes a google review to get a response in less...

Do not come here if you want help, I would highly suggest that you go somewhere else, I am still currently a patient here and I’m not getting the care that I need. I have told them over and over again what works for me to get me through my anxiety attacks and they just ignore me for hours at a time. I know what helps my nausea and vomiting because I take a specific medicine daily for it at home and they are refusing to give it to me, just letting me throw up and suffer trying to give me other meds that I know don’t work. When they don’t work like I tried to tell them they just tell me to wait it just or they want to send me to the hospital over and over when I know it’s not necessary.. I paid $8000 out of my own pocket, my insurance did not cover coming here. You would think that for that kind of money I would be able to get what I needed for my recovery. Most of the nurses are extremely rude, and have no sympathy for you whatsoever. I only had two people the whole time who actually treated me like they truly cared one of the male techs and the Doctor. The others are treating me like I am just here to get drugs. But honestly if I wanted to get drugs, I would’ve taken my $8000 and bought them myself. I came here to get help for alcohol and anxiety and I feel like they could absolutely careless. I pray to never go through this again but if I ever needed to or you or a loved one need help I’d highly advise you to look elsewhere.

Also to add to this one of the older extremely slow nurses tried to give me the wrong meds 3x!!! I kept having to question her and make her double check because I knew they were not the correct meds. I am so glad I made it through my detox even with the type of care I got. Thanking god I’ll be...

This place is the biggest racket. I came here on my own volition to get clean and off opiates and alcohol. I was excited, took time off of work and did A LOT of planning. This treatment center seemed like the best. I paid 1700.00 up as my deductible. I stayed for 23 hours. I’ve made it through state run, free facilities before btw so I’m not one to give up easily when my mind is made up. The torture I endured here was just awful. I was given Librium and then 8 mlg of subutex. I needed more comfort meds because I woke up at night crawling out of my skin, rocking back and forth like girl interrupted status. I was having an absolute freak out. I asked the nurses if there was anything else they could give me, like a Zofran or Librium and they told me the doctor WENT HOME FOR THE DAY! This was at 8pm they had no staff that could administer meds. I was pleading with them as I didn’t want to leave but I’ve never been treated so poorly and I’ve been to 8 detox facilities over the past ten years. The nurses mocked me before grabbing my suitcases and tossing them in my room. They said, “you want to leave, then go ahead.” I couldn’t believe it, I didn’t want to leave I wanted help but feeling that horrible you aren’t thinking logically, so I left. Reported them to Cigna and tried to get my money back but they stopped answering my calls so I couldn’t even get my medical records. Absolutely a racket to get as many patients in, let them leave sick early and take their money, repeat the process. If you love yourself or anyone going here,...