Fisheries Supply — Attraction in Seattle

To be fare I want to start by saying that the manager in the Seattle store rocks...really knows his stuff and kicks ass to make things happen.

I am displeased that after spending over $6,000 in their store that we were hassled regarding a return. I stopped by the Seattle store to buy major items on our way north to commission our new Power Troller in a Bellingham boat yard. I purchased a heat exchanger for the new Dickinson Stove that we bought as well as a plethora of marine electrical items and a new Garmin depth, plotter, radar suite....turns out the Heat exchanger would not fit between the stove and our cieling...too tall. So back we took it...and were told that we would have to pay a substantial restocking fee....What?

While in Bellingham we shopped frequently at Redden Marine...the employees treated us like friends and were exceptionally knowledgeable. The pricing was superior to Fisheries Supply. I would frequently buy several items and return the one that fit best for our needs from Redden...no problem, no hassle and always a smile. Truly wonderful to work with a marine hardware store that knows the depth of customer service and delivers it well. Fisheries Siupply could...

Like another reviewer said, they have the stuff, just need to find it.

I’ve been into the store multiple times over the last few months. If I can find what I need on the shelves all is good. When I need help it’s another story. It seems like a lot of their staff is inexperienced and don’t really care about your satisfaction.

I needed a water heater and asked. Couldn’t find one that would work. This is a pretty standard Whale/Force unit. The person helping wasn’t knowledgeable at all. I went to a local competitor and had the right unit sitting in the back of my truck in about 10 minutes.

I needed a screen for a hatch and called for a question about sizing. The rep said she would call me back the next day. I called back a couple days later - no recollection of me or my question.

Other times I go in and need help and there’s no one readily available.

I really try to like this place but I’m not happy with current customer service.

Also, their website search is horrible. I have often times searched for something I’m pretty sure they have but couldn’t find it. I type in the same search criteria at competitors sites and find my part/s without a problem. This is not...

I ordered an Isoderm fridge. I was planning in being in Seattle and was told I would get a call in a day or 2 when it was ready so that I could pick it up. After 5 days, I called back. The lady on the phone was very rude and yelled at me to be quiet, so that she could talk to someone walking by. Ended up that my fridge had been marked to be delivered to me, but at the wrong address. The man that I was transferred to was nice, had caught the mistake, apologized and told me I could come pick it up. When I did, the men in roll call said I couldn't get it because it was marked for delivery. It took awhile again to sort it out. When I got home, I unwrapped everything and found that the fridge was the wrong color and did not match the flange that was in the box. I called the store again and was transferred to someone's voicemail. I left a message. After 3 days I called back, tried to explain what was wrong and was told to leave a voicemail once again. I explained that I had done that and never received a call back. I was transferred once again (in the middle of me speaking), left a voicemail and never heard back. I give up with...