Trudy's Hallmark Shop — Attraction in Shenandoah

If you’re in a good mood or simply having a happy, cheerful day, DO NOT SHOP HERE. DON’T EVEN WALK IN!! The ladies that work at this store are SO COLD & VERY RUDE. They have zero interpersonal skills and clearly don’t care about their customers. In fact, I’ve been to this particular store multiple times, and I’ve thought the exact same thing every time I leave so I’m finally writing a review.

I went into Trudy’s today with my quiet, very well behaved 3 year old. She sat in the basket and didn’t say more than 10 words the whole time. She’s soft spoken, and played a game on my phone the whole time. You get the picture. At one point she looked at me and said, “oh no mommy I need to potty!” We went to the back of the store and didn’t see a bathroom, so we went to ask. There were 3 ladies behind the counter, 2 were checking out customers so I asked the lady who was not preoccupied. She glanced at me, then at my daughter and only said, “No.” Then immediately turned around. It was shockingly rude. She’s a 3 year old. She hasn’t learned how to hold it for very long yet. And you know what, it’s not about the bathroom. Its fine if a business doesn’t have one. My issue was with the way that employee handled the situation. Instead of being cold and passive, she could’ve just as easily said, “oh no! I’m sorry! We don’t have a public bathroom but the nearest one is right next door.” But she chose not to be helpful or kind.

We rushed to find a bathroom and thankfully we did. The folks next door didn’t have a public restroom either, but they had a heart. She saw my daughter trying to hold it so like a decent human being, she let us in the back. THATS how you take care of people….. of children!!!

Regretfully, I went back into Trudy’s because my 5 year old is having surgery tomorrow and I wanted to get things that may comfort her. One of the items was a koala stuffed animal with a voice recorder in it. I went to checkout and another employee was ringing me up. (Thank god I thought…) This lady looked at me, let out a big breath (visibly annoyed) said, it doesn’t have a price tag. I responded, “oh I didn’t know that! No biggie I’ll go grab another one.” I knew where they were and it was faster for me to grab it. When I came back and handed the new one to her I said, “you know what, I’ll just take this one instead. I didn’t realize the other one didn’t have a tag.” She rolled her eyes, held up the koala with no tag and said, this is the one you brought up here first so you can take this one. Confused I said, “umm no thank you. I’ll take this one because it has a tag.” If you have kids, you know they’re unpredictable and I wanted the option to bring it back if my 5 year old didn’t think it was as cute as I did. The lady responded, visibly very annoyed, and said, “well if you take this one (holding up the koala with a tag) then I won’t know how much it is if someone else tries to buy the other one. And I didn’t take the tag off!” I was surprised by the lack of customer service and friendliness that I almost laughed. I just said, “I would like the one with the tag. Thanks.” She continued having an attitude so I finally commented by letting her know that the employees that work at that store are very rude. Then grabbed my bag and left.

I will never go back!!! Those old women need some training in customer service and being kind…. Especially considering the fact that it’s the holiday season and their attitude is turning customers away. Nobody wants to be around a grinch…. Or give their money to one. So I will not support that store again. There are others in the area and I would recommend those...

DO NOT GO TO THIS STORE!!! My daughter and I went to this store and got treated disrespectfully. I was returning something that I had bought, that had came broken. We went up to the cash register, and saw that the same man who atended us last time, was standing there with his coworker. I told them that I needed to return the item and explained why. They rejected my request and said that they couldn't help me since I didn’t have a receipt. She repeatedly told me that she couldn’t help me, but I wasn’t going to give up. I then proceded to step aside and look for the receipt and look for any proof that I had bought it on my phone. My daughter who was standing beside me the whole time was listening to the conversation of the people behind us who were also returning a item without a receipt. They helped them without a problem. I finally found a review and started to tell them about how I was going to give them a bad review. Look at me now. The woman stoped me in my tracks and, the man finally remembered that we had gone there and bought the item. I returned my item and we left. Over all this store is the worst store I have been to my whole life and neither me or my daughter will be...

I do not recommend visiting this location. I love the Hallmark brand and have found most stores pleasant however this particular store has RACIST staff. My girlfriend was a target for inappropriate comments, and harassment. It’s hot in Summer Houston and on this block it’s typical to walk the strip and visit several stores. The older white lady I assume the manager stalked my girlfriend, and made the ridiculous remark to her subordinate, “I knew she was trouble.” just as my girlfriend walked out the door. Hallmark, do better in hiring...