Nautilus Family Fitness — Attraction in Sherman

I've worked out here and at natilus west over 10 years. Always broken equipment, instead of replacing they repair it and it breaks down a month later.everything in this gym is old and worn. They let the pool and hottub get absolutely disgusting. To where the water is green. Ceiling and floors in pool room has growth (probably mold) They don't monitor sauna temp at all. No thermostat, which is dangerous for timed sessions because the temp changes drastically. There are two heaters and members have unrestricted access to them. Often times someone will be on the floor turning the second on, which I assume only shuts off in the first place when a certain temp is hit. Staff is useless. Young people at front, always playing on phones, never see anyone cleaning or straightening equipment. One continuous wall of 3-4 sets of dumbbells without any dividers, resulting in the dumbbells always being out of order. Not uncommon to see 60lbs+ above waist level and 20lbs or less sitting on the bottom where heavy weight should be. This is even more frustrating because one of the three young guys up front playing on their phones could fix it. Streamings starting to pop up everywhere. Shouldn't have to watch out for people's tripods while I'm working out. Not sure how appropriate encouraging video recording in a gym is to begin with. Wish they were consistent with there clothing policy. Every now and then I'll use my shirt to dry off after sauna and then I'll walk out with it off but covering my chest. Front counter said that's not okay, but tons women walk around working out in only a sports bra where full skin contact is being made and that's okay? I walk out (not touching any equipment) and covering same area and that's not okay? Everyone who touches gym equipment should be...

This is the gym I originally started working out at with my dad in 2012. Very disappointed with the lack of care put into running this place. You would think if you’re charging $10-$30 a month per person with a $50-$60 annual fee that there would be some kind of actual improvements made in the 10-15 years of operating. The equipment is horrible and most has been there since I started working out there in 2012. The maintenance of the old equipment is awful. Machines stay down for a while and are never really fixed. They just throw a bandaid on it and call it good. The barbells that I used in 2012 are still there. Old and bent. Almost causing me to drop 405 on my face because of the weight shifting when I went to unrack the weight. Bench’s are wobbly and old, some new dumbbells have been added but most of them still say aspen on them from their previous ownership, cable machines are the worst I’ve ever seen. Most are not smooth at all when sliding up and down. Missing rubber coating and have been like this for a while. Old attachments that are missing rubber coating as well. Place is also really dirty. If this place wasn’t the only big commercial gym in Sherman that has free weights, I’m sure it would be shut down by now. Any Golds, 24 hour, crunch, etc. would have this place closed. Don’t understand where the money has been going for 15ish years but it’s clearly gone to the wrong spot. Do not advise anyone to go here if you’re trying to have an enjoyable lifting experience. I’ve canceled my membership and I hope I don’t have a similar experience of being charged after cancellation as...

Edit: they never addressed this situation but we ended up using this gym until we left and everyone besides that one lady was great.

My issue is with the owner, we got our platinum membership after asking about the minimum age requirement of using the workout floor multiple times. We were told by multiple staff members that the minimum age was 13. Perfect!

Well, this morning while working out with our children who are 13, the owner observed me doing my sets on the bench press. My son was waiting his turn. We do not allow our children to lift weights unsupervised to make sure that they are not injured. Our children are calm, not running around or messing with things, and take lifting and being healthly seriously.

The owner decided on the spot to change the minimum age on the floor to 14 because she said they were just watching. She then asked a staff member to let us know.

The owner watched for 2 minutes and made a bad judgment call. The staff has been fantastic and handled the situation with grace and understanding. Actually, besides this issue, its been great.

I've left my number for the owner to call me. Hopefully we can get this resolved because I've signed a year long contract with the understanding our our 13 yr olds would be able to use the equipment. Will update review after discussion with the owner.

EDIT: In response to the reply below. The staff had already verified the age of our children when we came in the door... I look forward...