Denver Mattress — Local services in Sherman

We went into Denver Mattress in Sherman, TX after pre-shopping on the Denver Mattress website. We were greeted by Keith. We told him what features we were looking for in a mattress and why, we told him our budget, and we told him which models we had seen on their site that brought us into the store. We also told him the brand and model mattress we were moving away from, and why. Keith was great. He showed us the mattresses we saw on the site in addition to a couple of mattresses which were close in terms of price and features, but were still within our stated budget. He respected our budget and didn’t try to “upsell” us. I was very impressed by that. He was knowledgeable about each mattress he showed us. He was also knowledgeable about the mattress brand and model we had told him we were moving away from (I know this because I had become knowledgeable about it, too, while shopping for it). In the end, after trying 6 or 7 different mattresses, we had made our decision - a Doctor’s Choice Plush in Queen size. Keith made the sale. There are a few other mattress sellers in town that we were prepared to visit but Keith’s knowledge about the products, his respect for us and our budget, and his understanding of what we were looking for in a mattress kept us from having to do that. We’re very pleased with our shopping experience at Denver Mattress in Sherman and we’re looking forward to receiving our new mattress in a...

Trebor is an outstanding salesman! He knows his products and I learned a whole lot of important information about mattresses. He impressed me & now I'm getting ready to place my ORDER with him. Can't go wrong with a Denver Mattress!!!

Okay! Things change... Wasn't able to come to a GOOD deal, & I needed that mattress for my SEVERE pain. Found many coupons & advertisement for discounts for Furniture Row in Sherman for Denver mattress, however; they don't budge on the price nor do they accept ANY discounts from ANY internet sites. No one there could explain why, so I called an office personnel to find out why all the coupons or codes & no discounts. He didn't know anything & so I asked him if he could ask his Boss to call me... Mr. Childish Unprofessional, hung up on me!!! HUGE RED FLAG ON CUSTOMER SERVICE. I just wanted answers...I use groupons & codes for many items!!! This place isn't like Mattress Firm or etc... That will do what it takes to earn your business. Denver Mattress @ Furniture Row will NOT try at all to keep you from walking out the door. VERY, VERY disappointed 😞.And whoever I spoke with on the phone that hung up on me, that refused to give me your name or YOUR boss's name & then hung up on me??? You ruined the whole experience. That was the final...

The assistant manager has ZERO guest service skills. He alone lost a $3800 sale, was ready to purchase cash in hand with the price on paper I had been given the day prior. When I got ready to pay he quoted a diffrent price, this was very shocking to not only myself but my mother (whom was with me). I told him that was incorrect and not was I had been told giving him the paperwork, he then looks at us both and says "You can take it like this, or not but your not getting what you expected". This was over a difference of $170.00, and let me make this VERY CLEAR, at that point it was the fact it was more, it was the fact HE DIDN'T CARE, SETTING THERE WITH HIS SMUG FACE AND ATTITUDE. I was so upset by this time, I got up and left. In the world of guest service you should wrong your rights, and this wasn't my mistake. FYI, I WALKED OUT THE DOOR PURCHASED NOTHING FROM THEM AND TOOK MY BUSINESS TO RYNES AND RHODES in Durant, Ok. I now can't wait to purchase my next room of...