Best Buy — Attraction in Shreveport

MISLEADING PRACTICES - BUYER BEWARE ON OPEN BOX ITEMS: In the past I have bought several items from this location and have been satisfied. However, I recently bought an LG OLED TV that was an open box/display unit. Looking at the TV while it was on the display wall, the picture looked fantastic and there was otherwise no damage. While I was being rung up at the register, I learned that the Tv would not come with a remote. The sales person sold me universal/LG remote made by another manufacturer and said that that would work but it would just have less functionality. After taking down my old TV and mounting the new LG I learned that the universal remote had zero functionality. I contacted LG who graciously agreed to send me a new remote. A week later I received the remote. I again removed my old TV and again mounted the new one – the new remote worked great. Everything was going good until I noticed that you could see significant “burn in” when the background on the screen was lighter. I called the store but instead of getting a store rep was routed to some national call center. That rep told me that they would replace the TV with a new one at no extra charge. I uninstalled the TV and wrapped in bubble wrap and when I got to the store they told me that there were no replacements in stock and that I would have to pay the difference anyway. During the course of discussions with customer service, I learned that there are actually ratings for open box/display items, and that my item was only rated “fair”. I came to find out that this was listed in small print below the product description. However, nobody told me that the TV was only rated “fair” when I was buying it and the worthless universal remote. In all, I wasted several hours in the process and feel that Best Buy was less than forthright in the transaction. Any ratings below good or excellent on an open box or display item should be CLEARLY disclosed to the customer. In this case, the “fair” rating listed in the small print was not even accurate and it should have been listed as...

After being a big supporter and Best Buy elite plus member I am EXTREMELY disappointed with the customer service I received. From whoever was above the gentleman that was so patient with us who's name was Aaron. Best buy screwed me out of $400 on a warranty swap. Now let the story begin, I walked into Best Buy in Bossier City with my Samsung Robot that was having some issues. They determined that they would have to junk it and replace it with a new one or a Romba 17+. Unfortunately, they did not have the samsung one I needed in stock in Bossier. So this is where it gets fun! They send me to Best Buy in Shreveport biggest MISTAKE of my life going to this location in shreveport. They fulfilled the warranty without my permission when I first talked to customer service and tried to charge me more money to walk out with my warranty swap samsung. Then when I questioned them about the price difference in what I would owe to walk out with one and what they gave me just didnt add up. They could not undue the warranty swap that they did on their own. When I spoke with manager Tim he wasn't anymore helpful with the disaster of his store or the situation. Pretty much said nothing he could do even though his employee (not Aaron) fulfilled the warranty without my permission. Needless to say, I will be calling headquarters, canceling my credit card, and will no longer be doing business...

I was greeted face to face by an employee as I entered the store and told to let them know if I needed anything at all. I found the item I wanted but it was locked in a glass cabinet. An employee was assisting a lady next to me who just happened to be the same employee that assisted me the night before. I did not disturb him but asked the employee 15 feet beyond him about getting the cabinet unlocked. He said he was on it He never moved but did appear to be in a conversation on the Secret Service type comm gear some of them were wearing. 5 minutes later and nothing. Meanwhile the employee that greeted me at the door was up there with 4 other employees discussing something. 1 of them was moving a shopping cart back and forth. So I did as he had asked me earlier and notified him that I did indeed need his help. He assured me that he would have it unlocked. 5 minutes later and the employee that helped me last night looked up and noted to me that he recognized me from last night and asked how I was doing. I said I'm doing good but that I need to get this cabinet unlocked so I can part with this $69.00. Again,. I was assured that a key was inbound.8 minutes later and he hadn't moved 10 feet from he has been the entire time I was there. The first employee is still talking I ti his headset. And, the greeter is still in discussion with the 4 other...