Game X Change — Attraction in Shreveport

THESE PEOPLE ARE RACIAL BIAS TOWARDS WHITE PEOPLE! AS WELL AS MISINFORMED CROOKS. the customer is always right? not at this racist/bigot game store where only black customers are helped AND SERVED. THEY LIED TO ME ABOUT A RETURN POLICY, I WENT BACK TO EXCHANGE IT AND THEY SAID THERE WAS NO SUCH THING. FINALLY I CAUGHT I WHITE WORKER WHO TOOK CARE OF THE PHONE IMMEDIATELY. THAT'S RIGHT, THE TWO RACIST AFRICAN AMERICAN BOSSES AND REGIONAL MANAGER LIED TO MY FACE SINCE WHAT THEY TOLD ME WAS A LIE. I FURTHER CALLED THEM OUT SAYING I WAS WELL OVER QUALIFIED TO WORK THERE AND I BET THATS WHY I DIDN'T GET HIRED BECAUSE SHE WAS SCARED THAT THE EVIL WHITE MAN WOULD TAKE HER JOB. SHE DIDN'T CALL ANY REFERENCES I HAD BECAUSE I CHECKED, SHE HAD ALREADY MADE UP HER MIND TO HIRE MORE BLACK PEOPLE. SINCE SHREVEPORT IS OVERWHELMINGLY BLACK (75-80%) THAT MEANS THAT WHITE PEOPLE ARE THE MINORITY AND WE DESERVE AFFIRMATIVE ACTION. NOT ALL WHITE PEOPLE ARE RICH, WE JUST WORK FOR OUR MONEY. SHE WAS TOTALLY UNPROFESSIONAL AND SAYING RACIAL SLURS AND THEN THREATENED TO CALL THE POLICE ON ME. DON'T GO THERE, THEY WILL ROB CHEAT AND STEAL FROM YOU AND LIE ABOUT IT THE WHOLE TIME. SAVE YOUR TIME MONEY AND STRESS AND GO TO GAMESTOP BECAUSE APPARENTLY THE BLACK PANTHERS RUN THE GAME EXCHANGE. RACISM IS A TWO WAY STREET AND I GOT KICKED OUT FOR VOICING MY OPINION THAT SHE WAS RACIALLY BIAS AND UNFAIR AND JUST UNPROFESSIONAL. AVOID AT ALL COST, DON'T GIVE THESE PEOPLE A DIME OF YOU CASH OR A MINUTE OF YOUR TIME. I WOULD OF GAVE THEM 0 OUT OF 5 IF IT WAS POSSIBLE . THEY GO BY WORD OF MOUTH SO TELL ALL YOUR FRIENDS THEY ARE RACIST,SEXIST BIGOTS. I SPENT OVER 3 K AT THAT STORE YOU THINK THEY WOULD WANT TO CONTINUE TO GET MY BUSINESS. DON'T YOU DARE BY A PHONE OR A GAME SYSTEM FROM THESE PEOPLE, GO TO eBAY IT'S CHEAPER AND YOU HAVE RETURN POLICIES AND THINGS LIKE THIS WON'T HAPPEN. DID I MENTION IT'S CHEAPER AND NOT FULL OF 'BLACK LIVES ARE THE ONLY LIVES THAT MATTER' GAME /CRIMINAL INTERPRISE STORE. MY SON IS MIXED BTW SO I'M NOT ON A RIGHT WING CRUSADE TO HARM BLACK PEOPLE, MY SON AND WIFE ARE BLACK SO THEY CAN NIP THAT RIGHT IN THE BUD. OH YEAH LOOK BELOW AT COMMENTS FROM GABRIELLE-- SHE WORKS THERE!, THEY ARE MAKING THEIR OWN EMPLOYEE'S SAY GOOD THINGS ABOUT THEM TO COMBAT THE OVERWHELMING AMOUNT OF 1/5 STARS THAT WOULD BE ZERO IF POSSIBLE. YOU CAN TELL BECAUSE THEY SAY EVERYTHING THAT THE EMPLOYEES ARE SUPPOSED TO DO RIGHT SO THEY CAN SOUND GOOD. THEY CHEAT ON THEIR OWN RATING SYSTEM! PATHETIC! I CAN'T WAIT UNTIL YOU GO OUT OF BUSINESS, ONCE THIS GOES VIRAL, IT WILL. YOU ARE RACIST, AND YOU WILL GET JUDGED BY GOD...

My daughter went to game xchange on Youree and bought a game. When she bought said game they did tell her about the 90 day return policy, but left out the part if she didn't like it, it needed to be returned in 24 hours. She bought it on 18th of February, called about returning it 2/22/24 and could she do it on 2/23/24. She was told that she could, but since she couldn't find her receipt, they would have to give her store credit. She was totally fine with that. She showed up today to exchange it, and they proceeded to tell her she couldn't because she had to return it in the 24 hour time period. Now, when she called, nothing was mentioned about this, nor was it mentioned when buying said item. She paid a total of $10.89 for the game and the manager offered her .50 or .75 for store credit. Of course she was upset and spoke to me about it. I then called to speak with the manager, and he proceeded to tell me that it was store policy and it was just out of his hands. He also told me there wasn't anyone over him that could do anything about it. I said he answered to someone, so that's who I wanted to talk to. He said he could pass on the message with my name and telephone number. So, I gave it to him, and asked for the name of the person who was going to contact me, at which point he told me he couldn't give me that information. I told him that was a lie. He could maybe not give out contact information, but he could give me a name. So, after some sleuthing, I found that Grant Wetherol owns that game x change. I also found the corporate number, which I also plan on contacting.

DO NOT BUY FROM THIS STORE. THE MANAGER IS RUDE, AND ALSO BELIEVES HE HAS FINAL SAY, LIKE HE OWNS THE PLACE.

I would give him zero...

There was an empty table by the pokemon wall section so I’m looking at the cards and the manager walks over to the table I guess to do some paperwork. I move out the way thinking he’s going to get his paper and move but no he sits down and blocks me from looking at the cards. Some of the staff is cool but most always have attitude and seem like they don’t want to be there

Edit: I changed my rating from a 1* to a 5*

So fast forward about a year from my previous review I decided to go into game change not expecting much but I can honestly say the lady at the counter was already so nice and helpful as soon as I walked in. I wasn’t even planning on buying anything just passing time but because the lady at the counter was so nice I decided to get a couple of Pokemon cards. Also there was another guy working who was very nice as well I would of gave game x change 100* if he would of offered me piece...