Furniture Superstore — Attraction in South Portland

Time will certainly tell ; So , For the services received thus far of my purchase,I will be giving tham a square - in- the middle amount for the: "How many stars" Section of my review.. . On Sun.Mar.25. I bought a mattress from a very nice fellow whose Name Was Matt At "The Furniture. Superstore" Western Ave. SoPo,Maine .I was on the crest of an unexpected asthma attack upon arriving, thanks to the faulty exhaust of a beautiful, but troubled baby blue Pontiac Firebird ahead of us at a traffic light ,. (Every rose has it's. thorns ~) I explained this to , Matt : 1st to approach us & to show myGrandgirl inventory ; I sat to get the issue under control via rescue inhaler. I took aprox10 mins ,& 40 ft of walking & we had a winner. ..A floor model Sealy © branded pillow-top That was quoted as $ 675 . on sale from $1275. But nothing had actual price tags (?) the firm but comfortable feel of the one chosen & Matt Commenting on this model being very popular ,and the best bang for our bucks...I was feeling confident in her choice , and this mere stranger-that I've only known. barely 20 mins at that point- endorsement of it: I asked Matt about its construction, possible problems w/defective construction like- owners may Have encountered w/that mattress We were purchasing and if course , terms of sale (I.e.-what the company Stands by ,that sold /marketed for Sealy©="The furn.superstore") As I chose which card to seal the deal...Matt eccenuated the Sealy © & their longevity as a frontrunner, & solid reputation through the years..by the time I arrived at the payment desk ; the card had run , & awaited my signature . I asked about the terms of store policy once more ,bluntly, - he asked me looking back at ne confused, what I meant? I replied; "So, you're aware I got screwed on her last. Mattress we got brand new 4mnths. back At one of your direct competitor's near -by business ...they honored the factory-borne defective Failure For the brand they marketed , we ultinately bought...what happens if this mattress should ( oh god, please, -not again...) have issues that aren't resultive or avoidable by me, the purchasing - consumer? , Matt" He might as well had dropped me on my head , or filled the furniture Showroom w/carbon monoxide ...because when he said "no refund/ no exchange ~ defects or otherwise .." I pretty much began gasping once more for air...on- Queu ; I am not Scheduled to pick- up this mattress until Thurs,this coming week , for Matt was summonsing a brand-new, & factory -wrapped identical to showroom product she tried out ,& chose ; A Euro pillow top semi-firm hybrid mattress. Sealy©-branded ( hybrid =combo of innerspring /layered memory foam ) My granddaughter was ecstatic upon leaving this establishment ; Matt having impressed upon her being one of the more genuine,& friendly adults that teens (such as herself ) ..prefer to listen to Albeit ; they are considered as "cool"...rather than those adults often ostracized, For having zero-clue , & zero life . I don't want to worry her so I am being as positive considering the position I got into...I would not think a furniture store would.ever Offer nothing for one of Life's more costly, & larger purchases the majority of adults come ,face to face with at some point..right ?! You would expect those terms on salvaged, or imperfect pieces..but , even a very well- known vendor, is the epitome as far as being as example in this Specific category...standing by Every sold item , unless specificaly indicated - otherwise final - sale",what's more is that most including the owners of the Furniture superstore ; Would be less likely to buy with those terms , than if they showed some belief by standing by what they have chosen to sell,unless of course its just bull -s*, and their basically being sales- people Who can make up something to make s* appear as attractive . I will continue,& conclude this Partial review once we receive the product ,with in the near futureUntil then, If u shop furniture ,...

The Furniture Superstore has several different locations. I can only review their South Portland Maine location as that is where we bought our bedroom set. In or around July 2020 we bought a Maine made bedroom ensemble. My wife and I made several trips before buying. We found the sales staff to be very helpful with very little pressure being applied. We decided on buying an English Oak set. They offered us 1 year free interest which we decided to use. The process had a few bumps in the application process and finally were resolved. We made arrangements and the set was delivered. After its delivery we noticed some of the pieces had stain imperfections (apparently missed at their maker’s Quality Control protocol). We called the SP’s person in charge (Scott) who asked us to call their CSR Mgr by the name of Lynelle. She asked us what the problem was, we explained it to her and she arranged for two pieces to be exchanged. When the replacements arrived there was only one and that one was worse than ours. I called Lynelle again, explained our predicament and we were asked to come to the SP store to see how they could make things better. In the meantime we received a phone call from Joe the owner of the Maine manufacturer asking for our reasons for the dissatisfaction and was very apologetic. He told us he wanted to make things good for us and have us as satisfied customers. In the long run he did and kept his word. We went to the SP store and spoke to the store mgr Scott. He offered us another English Oak set which we refused as my wife no longer wanted to deal with the English Oak stain color she had chosen. In looking at other Maine made selections available from this furniture maker we decided to exchange our English Oak selection for a Maple bedroom ensemble with a Cognac stain finish. We bought the English Oak set in early July and exchanged it for the Maple ensemble in late July. Due to COVID-19 circumstances, furniture makers were backlogged 4 to 8 weeks+. The Maine furniture owner/maker Joe told us he would cut this downtime to 3 to 4 weeks as he felt bad for us (good service we thought). We got to keep our English Oak set until our Maple set was delivered (we thought that was nice of them). You need to understand the reason I believe they did this besides GOOD PR is my wife is super clean. When they picked up our Oak set it was in as good condition as it was originally given us. As for the delivery people, 5; the sales staff, 5; the people dealing with complaints and making the customer whole and feel well treated, 5; the quality control people overlooking the furniture prior to deliver, 3; people in charge of arranging for 0% financing, 4. Hence overall 4. However, a Furniture Superstore customer really has to be able to advocate for himself/herself. It is a big operation trying to make it a small operation feel of doing business. They are trying hard and in our case we feel...

I really debated whether I should spend any more time and energy writing a review of this place, but if it helps one potential customer from ever entering their door it will have been worth it.

After doing much research on sofa manufacturers and models, my wife and I decided on one particular manufacturer and 2 models. Furniture Superstore is the only dealer of the manufacturer we chose in Maine. Despite the many bad ratings and experiences of this store, we decided to go in anyway to get pricing information and to pick fabric so they could go through a pricing exercise with us, with the potential of making a purchase if all went well, since we knew exactly what we wanted and would double/triple check any order placed.

We went to the store. I told the sales lady we wanted pricing on these models and she said they were having their annual "floor sample" sale and she would check and see if they could price out our request.

As she walked away I really didn't think much of it. We were live customers with our wallets open. We went over and selected several fabrics for inclusion in the pricing. Several minutes later, a tall Millennial approached. His non-verbals strongly suggested he was annoyed, and his words clearly matched. He said "we are having our floor sample sale today and we will not do any pricing until tomorrow, so come back tomorrow" in a very indignant tone - he might as well have said "don't bother us with your pricing request - you don't matter to me as a customer today". I asked if he was a manager, and he said that he was. We walked out.

As a customer, I find this behavior repulsive. How would the remainder of the transaction have gone if this had not been "floor sample" sale day? I'm now glad we we didn't get the chance to find out. I can clearly see that this business has no regard for their customers, or even potential customers by this experience, and by the many bad reviews reported.

They say that 1 in 20 people go the the trouble of complaining of a bad customer service experience. Just think of the number of dissatisfied customers this place has generated. Stay far away. They have no idea how to treat customers and apparently don't think it's very important. Good luck with your trip to Furniture Superstore - you will need all the luck you can get.

FYI, looks like recent + reviews are planted - lots of the same wording by...