Speed Factory Hi Speed Indoor Karting Spartanburg — Attraction in Spartanburg

My son got a $55 gift card as a present for his 10th birthday. I have taken both of my sons to multiple speedways in multiple locations before, and they were very excited to go. March 22 at 8:45 pm, I make an account, and sign the online waivers for all three of us. Once at the front desk, I present the gift card. Help is needed and we wait patiently. A girl from the back comes and gets the gift card to work. My 10 year old can ride in a single, and my youngest has to ride with me, and the total comes to $45 with $10 store credit, which we plan to use for store merchandise. As the transaction is processed, an unkind lady from the back pops up in an open window from the side, and asks if we plan on riding tonight. I felt like the answer was obviously. She proceeded to tell us that there were a lot of rowdy adult riders tonight, and wanted to check if we were okay to ride. My oldest insisted he has driven many times and felt comfortable, and I felt comfortable. She then comes in to finish the transaction for some reason and has the young girl go to the back. As the young girl leaves she says everything is good to go and we will have $10 store credit. The unkind woman says audibly that the girl rung is up wrong, and proceeded on the computer. The other girl that couldn't originally help with the gift card helped us use the remainding $10 credit for 2 face masks and 4 soda cans. As the unkind woman is finishing she asked the other girl if I had signed all the waivers. I presumed she ment the ones online, apparently there were more on paper. The first paper was very similar to the online waivers excusing responsibility for injury. However, the second paper was concerning "common damages and costs". I have never seen a paper like this that itemizes all possible damages to the vehicle that can happen, and how much it costs the customer to fix. I expressed my concern for signing something like this, as every time we have driven at a race track people hit you, you run into bumpers, and things happen. The older lady said that those things rarely happen. I explained that they have labeled them "common" on their wavier. She said it is really only for rowdy drivers, to which I responded, like the drivers she was explaining were currently back there. I told them I was not comfortable with signing that as the highest damage to be paid by the customer was $1000, concerning the engine, and I have no way of knowing how well they maintain their vehicles. I started putting the masks back and the soda cans, wanting to leave with my gift card. The old lady needed to go in the back for a minute and asked me to wait. When she left I reached behind the counter to get my gift card back and the young lady said I shouldn't do that and I needed to wait. I said I was happy to wait, but I was going to wait with my gift card in hand as I felt they were very sketchy. I told her the damage costs needed to be one of the first papers to sign instead of the last, as I had signed three or four waivers before that was presented. I explained that I was a single mother of two boys, and couldnt risk such payments because of other drivers behaviors, especially when this was supposed to be a fun free present for my son's 10th birthday and again I had never seen anything like that at any speed way track we have been to. When the lady came back she said she had already gone through with the transaction online and couldn't undo it, so she would write unredeemed in pen. I said that was unacceptable and they needed to print another gift card. She said she couldn't. She told me to go to another location and when they tried to redeem the gift card it will show it was used but they would see where she wrote unredeemed on it and could call with any questions. I told her that there was no guarantee she would be working. She didn't care. I told her I felt like she just stole $55 from my son's birthday present and unfortunately there was nothing left to do but leave. Very sketchy, very unkind, very unprofessional, very unreasonable place....

This place is a disaster, after driving around 3 hours to meet my dad, mom and siblings for Father’s Day, we asked if our family could ride together they said yes, well once we get up there they said they only had 2 double karts, so one of the adults and kids was going to have to sit out, after paying for everything, we finally get to get in the karts and another double kart stopped working while we were sitting down so my wife and son also were going to have to sit out, at that point we all got up because half the family was sitting out and 2 of my 3 kids and my wife could not ride with me on Father’s Day, so we went up to get a refund and the manager had a bad attitude while giving us the money back told us “we don’t do this so if you ever want to come back to any of our locations, you will only be allowed to buy one race no more” I asked for clarification and she stated that they don’t give refunds so our accounts would be flagged and we could only pay for one race at a time if we ever decide to come back, as if her lack of knowledge of how many karts she had or her equipment failing was me or my family’s fault, we decided to go to Frankie’s instead and had a blast…the guys in the back were very understanding and tried to help as much as they could but the manager needs to find a profession where she doesn’t have to interact...

Took my husband for the first time for his 30th Birthday. The staff was friendly and it could have been the absolute best time... unfortunately, rule enforcement doesn’t apply to the buddies of the kids that work there. If you accidentally bump someone, you get called out, but there was a group of young guys in there running all over everyone, hand throttling to go faster and being completely rude on the track, with no consequences. I’m not one to generally have an issue- I like to go fast and I get competition, but if you’re paying that money to go and race (and do happen to be competitive since it is a timed track) that behavior is completely unacceptable. There was a manager (owner?) out on the track watching the entire time besides the other people that worked there. Had it not been for that, I would have given this place a much higher rating. Also, be ready to sweat- don’t go looking cute with...