Spartanburg Marriott — Hotel in Spartanburg

The Spartanburg Marriott. As of April 2022, this hotel is a garbage bag tied up with a pretty bow. The first floor is beautiful. Huge, bright, elegant lobby. Friendly staff. Beautiful patio, lounge and restaurant.

That’s where the pretty package ends.

There is no valet service or concierge. If you want to use a luggage cart, you have to “check one out” at the registration desk by giving them your driver’s license to keep until the cart is returned.

Internet access is $6.95 a day per device!!! This amounted to $139 EXTRA for our working family.

Parking is underground in the darkest, dirtiest parking garage I’ve ever seen.

The elevators to the underground garage and nowhere near the elevators to the rooms. This makes every trip in and out of the hotel very inconvenient.

There is no complimentary breakfast at the Marriott. There are also no microwaves in the room. So, if you’re expecting to eat breakfast here, you’d better bring a dry granola bar.

The hotel restaurant is pricey and only has a 3-star rating. We didn’t take the risk.

The tv volume automatically resets to 100 - ONE HUNDRED - every time you turn it off. This means no flipping the tv on when you get up in the morning without scaring everyone else in the room awake.

The outlets are inconvenient to the beds. And only one of the lamps has one USB port.

In a room designed for 4 people, there are only 2 chairs.

There is no fan/vent in the bathroom. Seriously?

The single coffee pot is located IN the bathroom (Ewww.) but only 2 small paper cups.

The sink/vanity is in the same room as the toilet/shower, which makes getting ready much slower.

The bathtub is ULTRA slippery. We had an injury on the first morning. Ours also did not drain properly and there was mold growing on the shower head and mildew around the baseboard tiles.

The toilet was not securely screwed to the floor, so it rocked loudly every time someone sat down.

You do not get daily maid service unless you request it.

Finally, some of the staff at the registration desk were basically statues. No personality, no helpful hints or tips. They told us nothing about accessing internet and nothing about complimentary drinks, which apparently, we were supposed to have at the start of our 5-day stay.

Pros: The tvs are smart tvs, so you can log into your own Netflix or YouTube account and watch something besides local news and sports. The beds are moderately comfortable and pillows plentiful. The elevators are quick. The heat/ac are thermostat controlled and not a wall-mounted unit and it functions very well. The hotel is only a few walkable blocks to N. Main street, where there are great restaurants, outdoor dining, and live entertainment.

I’m so not impressed with this place. We were expecting top-of-the-line accommodations for this trip, but definitely did not get what...

My stay at this hotel was far from enjoyable. From the moment I checked in, it was clear that they had made a mistake with my reservation. Despite confirming a king size bed, they only had two queen beds available. When I raised this issue with the manager at the front desk, I was told that my preference was not guaranteed unless I had a platinum or higher status. It was frustrating to hear that my money was not valued the same as others. To make matters worse, the manager claimed to have sent a welcome letter that I never received.

Eventually, the manager offered me an accessible king size room, but even that was not up to par. The shower, which was supposed to be accessible, had a broken holder for the handheld showerhead. Instead of fixing it, they simply stuck it behind the bar of the shower. The only other holder they had was positioned too high for me to reach while standing. As a result, the water for the shower was at chest level, making it incredibly inconvenient. To add to my disappointment, while ordering food at the restaurant, my husband and I noticed one of the female staff members handling the food without wearing a mask and coughing. Given the current circumstances, this kind of negligence should not be tolerated. My husband discovered he had left his wallet in the nightstand after we had already checked out. When he went to the front desk to ask for a key to the room, he was informed that only a manager could provide access. It was frustrating to think that we had just vacated the room and were now facing this inconvenience. The lack of flexibility in customer service left us feeling quite disappointed.

Fortunately, as luck would have it, housekeeping was present and beginning to clean the room. They were able to assist my husband in retrieving his wallet, saving us from having to wait for a manager to arrive. It was a relief to see that there was still some level of helpfulness and efficiency within the hotel staff, despite the initial setback at the front desk. Considering all these issues, it's safe to say that I will not be staying at this hotel again.

Response to the Response

The management's responses feel incredibly automated... I never once mentioned in my review that we were waiting for breakfast. If it's the norm for room assignments to be based on availability at check-in, then why are we given a choice when reserving the rooms? The room was definitely available when I made my reservation... Did you end up giving it away to a walk-in guest or does your hotel have a habit of...

Terrible experience this time! My husband/son and myself stayed here the weekend of 7/8 and BOTH days we did not have any hot water for showers! Completely unacceptable. On 7/8 I had a baby shower to go to and we were trying to get ready, but the hot water wasn't coming on in the shower. After running the water for 25-30 minutes, we called and they sent an engineer up. He said that they had shut the water down to the whole floor yesterday because of a plumbing issue, but that he had water running in multiple rooms on the floor to get it going. That was understandable, but we couldn't wait a few more hours for hot water, because we had a party to go to. So we had to pack everything up (which is so much fun with an 8 month old) and go get ready at my sister's house. I stopped by the desk on my way out and let them know that we still did not have hot water, but that I expected it to be working by the time we returned. We came back that night and my parents got an adjoining room to ours. My mother was able to take a hot shower in her room, so we assumed that we would have hot water in ours. Sunday morning comes, and we're getting ready to go back home and the hot water STILL does not work. After running the water for 25-30 minutes again, it's still barely lukewarm. My husband and I had to use my parents shower so that we would be able to leave on-time. I stopped by the desk when we were checking out to tell them we STILL didn't have any hot water. Their response was 'I'm sorry about that' and nothing else. No offer to talk to a manager, no offer to compensate us for the inconvenience it had caused. The whole reason we were staying at the hotel was so we wouldn't have to go to my sister's, as they already had people staying there and it was crowded. If my parents hadn't gotten an adjoining room we would have had to move rooms that morning just to get hot water. I am a Marriott Rewards member and I paid for these rooms with the points I earn. This whole stay made me embarrassed to be a member and even though I've stayed here multiple times before, I will never be staying here again. I basically used thousands of points to have a bed to sleep in and nothing else. I always get a survey after my stays with Marriott but this time I conveniently did not receive one, so that's why I'm...