HomeGoods — Attraction in Spokane Valley

Wanted to buy a candle. After placing it on the counter to buy it, I noticed that the bottom was wobbly. The cashier told me it was from the sticker on the bottom. I turned the candle over and looked at it, and the wax was poured uneven which is why it wobbled and sat at an angle. It was not from the sticker. The candle was obviously flawed. The cashier asked me if I would buy it if was discounted, to which I replied 'yes' because I could have melted the bottom to make it even. The store will always do an automatic 10% off if something is flawed or damaged. The cashier asked Sherry to discount it, and Sherry REFUSED. It was an obvious inferior product. We have shopped at this HomeGoods for over five years, SEVERAL times a week and we ALWAYS buy a lot of items every single time we go in. For Sherry to not discount it by 10% speaks volumes, especially since it only would have taken off 79¢ from the price of the candle. Deplorable customer service...

Moldy, mildew, and stained $700 between 2 rugs. I live 90 miles away from my home goods. I shop there monthly. I got home with these rugs and unrolled them and found the mold and stains, not mention the smell, even after the ride home in the back. They smelled a little musty at the store but I was told that was because they were just unpacked and needed to air out. I made a special trip back to return them with the promise of a gift card for my fuel and trouble. Today I was greeted by a grumpy assistant manager and given a $25 gift card for my trouble. I said "seriously" and got a strange look and no response...what has happened to customer service!? I am deflated by this experience! I will be emailing corporate. As a business owner myself I am disappointed! This was at the Spokane...

I have never been into Hone Goods until I went this last time. Ok, so if you've never been, picture your very WORST experience at Macy's (probably not too bad, right?), now picture all the quality goods you find at Macy's, and picture your very BEST experience at ROSS/TJ MAXX/etc, great prices, but slim pickin's and totally lacking in customer service. Now, picture a combination of the two........great selection of QUALITY products, AND, low discount prices......there you have, Home Goods. I found high quality items, like I would expect from Macy's or the like, and at prices that I expect from ROSS or TJ MAXX. Well played, Home Goods, well played. We WILL be back,...