Krispy Kreme — Restaurant in Spokane Valley

My littles were super excited to go and get some Christmas donuts as a family. We walked in and the lady at the counter (middle aged, light brown hair in a bun, rectangular framed glasses) rolled her eyes and sighed. I knew at that point that we were in for a customer service treat.

We ordered a half dozen donuts and she seemed frustrated for the entire 1 minute it took us to pick out our donuts (there was no one else in line). I asked her what the “kreme filling” was, as I’m not super familiar with Krispy kreme, and she said, shortly (and with a scowl), “it’s kreme.” I asked, “like whipped cream?” And she shot back, “yes, it’s cream.” Thankfully, a customer near the counter interjected and informed me that it was sort of like a whipped sugar frosting. God forbid answering a simple question.

She continued to be unpleasant for the remainder of the interaction and I noticed her being rude/impatient/grouchy to other customers during our visit too. A sweet elderly man came in at one point and was a little indecisive about what he wanted and she literally scoffed and walked off in impatience.

I honestly wonder now if she is possibly on the spectrum (which would make her behavior understandable and more excusable, of course, and if that’s the case, I’m sorry to call her out). If not, her attitude seriously needs to be addressed.

The donuts were good, and I’m not difficult to please, but the terrible customer service definitely put a bad taste in our mouths and dampened the experience.

The receipt has the name “Brooklyn” listed as the employee assigned to the register she rung us up on, but she wasn’t wearing a name tag, so it could’ve been another employee’s till.

The couple times I’ve previously visited this store, the customer service has been totally fine (nothing spectacular or anything but no issues either). I hope this was just a one off case because the donuts are so yummy and my kids love to watch...

Horrid.

Went through kind of late. My hazelnut caramel latte was brewed black coffee with added cream and a squirt or so of hazelnut. The light was on, but the donuts were cold. The drivethru guy was the worst. He was monotone, sounded like he hated his job, and couldn’t return even a simple hi at the window, nor a you’re welcome to my thanks. Drive off and couldn’t take it and I called them. The “closing manager” Bailey or something similar advised me of all excuses. Stating the sign turned on means some hot donuts are coming soon and not necessarily ready. He said the employee probably handed me cold donuts to speed up my wait time. He countered for the poor coffee stating it was Krispy K fault as the decaf is now made by the machine or some bologna. No accountability.

I demand a refund and come back to the store. My husband goes in and gives back the coffee (we ate the cold donuts) and the guy at the front argued we don’t have a receipt. My husband comes out to my car grabs my phone and shows him the charge with Chase. The guy tells him since we didn’t return the donuts he wouldn’t be refunding the 2.30 for the donuts. I was appalled and the guy laughed at our pushback.

When we left him and the window guy talked about what happened and laughed at us as we walked out with a partial refund. Absolutely atrocious customer service!

The only reason we stopped was the hot sign was on and we were heading to take our three-legged dog to the park and it was 25 degrees outside. So much for the hot coffee and donuts.

One of the worst customer service experiences I’ve ever gotten. I’ll take my business to a local mom and pop bakery a million times over this deplorable place.

That manager needs retraining and the window employee needs to appreciate his job and...

To the General Managers Rochelle or Jen-

I’m writing to express my deep disappointment with this morning’s visit. I arrived at 7 am, excited about the free dozen offer for the first 500 customers, only to be met with a disheartening encounter with your manager, Dave, who was manning the cash register.

While I understand the nature of promotions attracts a crowd, Dave’s handling of the situation left much to be desired. He exhibited a severe lack of social skills, engaging in confrontations with multiple customers, questioning the validity of their orders, and creating unnecessary delays in an already lengthy line. He was rude, combative, and seems like a very hard person to be around.

Throughout the 45 minutes I spent waiting, I observed Dave openly arguing with another staff member, Dev (who was doing his absolute best), in front of the entire dining room full of waiting customers. This unprofessional behavior, along with blaming Dev for the long line and instructing him to slow down, left a negative impression on everyone present.

On a positive note, Dev displayed commendable professionalism, working diligently at the donut case and maintaining a respectful demeanor with a smile on his face. It’s clear that he understands the importance of customer service.

As a customer who doesn’t typically leave negative reviews, I felt compelled to bring this matter to your attention. The actions of this manager have raised concerns about the overall management and operational efficiency at this location. Considering the impact on this morning’s experience, perhaps a reconsideration of scheduling or additional training for Dave...