The Comic Book Shop, Northtown Mall — Attraction in Spokane

I am very disapointed in your response. I feel like my ability to read a situation has been called into question. When somebody says "I can't help you. Have a nice day" that implies the end of the conversation. There was no misunderstanding and I'm trying not to feel insulted by that suggestion.

The card I was looking for was a rare from the current magic set that would have been in the showcase. I never asked for anyone to sift through piles of cards while customers where waiting in line. I am a reasonable person and would not make a request like that.

Another part of this situation was when your employee told me she was the only person working. This was during an obviously very busy event night and it seems that scheduling enough employees to take care of all of the customers is an issue that has nothing to do with me or a possible misunderstanding. I do understand that customers in your store get helped first but that shouldn't mean that customers on the phone don't get helped at all.

I never wanted to cause trouble, I never wanted anyone's job in jeopardy and I don't want anything for free either. I just wanted someone to know what happened. I had every intention of taking down my bad review if I had gotten a sincere apology and an assurance that customers would be treated better in the future because your customers deserve good service. But because of the response I got I won't be changing the rating I gave....

It’s a great store that sells a variety of products, my issue is regarding a specific area of business. As other posts mention, they do take advantage of the scalping market price for their collectible trading cards (not sure if they do this for other products). It doesn’t help they don’t always display the price of the items behind the wall at the counter or fail to mention they do not accept returns. I assumed the product I purchased for $69.99 was at retail price. As most card collectors know, right now it’s difficult to find any product in stock so I jumped at the opportunity not knowing the retail price for that item. The places was also packed so I felt very rushed. After I left, I looked the product up and the retail price is $39.99. I could have purchased it cheaper online from other scalpers than what they charged me for it... I understand smaller companies need profit margin but almost double the price of retail? And now after purchase they inform me I can’t return it. It was not listed anywhere in the store near the product, the clerk did not mention it and it was not on the receipt. Other smaller local companies don’t overcharge customers this bad, they should be ashamed of their business process taking advantage of the profit margin for the high demand and limited stock. As far as I’m concerned, they are worse than the scalpers and need to correct this for...

You know normally I like going here for like minis and dnd stuff. However today, my mind has been changed. Whoever is there today, 5/14 around 5:45pm, some tall skinny dude with brown fluffy hair and looks kind of young, has a nasty attitude and doesn’t know how to explain things. The whole buying Pokémon cards thing isn’t exactly explained on what they’re looking for on the sign unless you ask them. The sign said Pokémon cards, mtg card at tcg player market value. Nowhere did it say which cards they want. So in the end, the explanation didn’t need to have an attitude accompanied with it. And for what they’re looking for and only getting 45% in cash which is what I was aiming for, not worth selling my 1st edition cards and others that I did have on hand. I didn’t wanna sell them there after this bad interaction. I get that working retail is rough, been there done that for 11+ years, but don’t take it out on the customers. I don’t like getting an attitude for no reason so I’ll admit I got one back, but didn’t go on full Karen mode because at that point it wasn’t worth my time. I was happy to have found a store like this being new to the area and all, but now I’m just disappointed. Do better when it comes to this...