U Spa — Attraction in Spring Valley

We arrived at the strip mall where U Spa is located and it was unimpressive. It’s located in this rundown little strip mall with a handful of little mom and pop shops.

Looking at the outside of U Spa, my first thought was, “is this the kind of spa where they finish off the massage with a happy ending?”

We walked in and it was a total change. We went from the okay corral to a nice looking reception area. Nice soft music could be heard overhead.

We arrived early and were made to wait a full thirty minutes until our actual appointment time. In the meantime, the receptionist engaged us in conversation.

After 30 minutes, we were escorted into a dimly lit room and told to enter this makeshift private room which had a curtain for a door and no ceiling.We were instructed to remove everything but our underwear and cover ourselves with a towel. We did.

An older woman came into the room and began massaging me. After a few minutes, an older man came in to massage my girlfriend.

Everything was going alright until we were asked to turn over on our stomachs.

Apparently, the gentleman who was massaging my girlfriend was applying too much pressure. My girlfriend asked the man to ease up because he was causing her to have pain. All he said was okay. He continued to massage her with the same pressure. She told him to ease up again.

At one point, I could hear my girl crying. I then told the man not once, but twice to go soft on my girl. All we got in response was “okay.”

Upon finishing the massage session, my girlfriend had to take her time getting up as moving for her was painful.

I asked one of the masseurs for a tissue. She instead handed me my glasses, which leads me to believe that there was a language barrier.

Once we were back at the reception area, we were told that my girlfriend would experience more pain the following day and that that is normal.

Hell no!!! That’s not normal!!!! We walked out disappointed.

I got an email from Groupon (which is how I found out about U Spa) asking me to provide a review regarding our experience. Needless to say, I gave them a negative review.

About 30 minutes later, while relaxing in our hotel room, I received a phone call from a local Las Vegas phone number. It was the receptionist from the spa. She went on to explain that that’s how massages are done. And that my girlfriend feeling pain was a normal part of the process. I argued that it was not. And that we had a bad experience and that’s what was expressed in the review. I further asked her, that if she were to get a massage, if she would expect to feel pain afterwards. She replied “no.”

The receptionist then asked if I would take down the review. I simply said no and hung up.

Honestly, I think I would have probably gotten better service at one of those massage parlors where you pay a little extra for the massage with the “happy ending.”

We will not be returning here EVER!!!! You should avoid U Spa at all costs if you’re ever...

Bought a couples massage 60 min Groupon to test this place out. Was annoyed by the fact they wanted me to cancel my Groupon but they would honor the price. Apparently they don’t make much from the Groupon so if I booked next time just show them the price and they would honor it. They said it enough times that it just was really unnecessary. (why even except Groupons in the first place?) we did a 60 min couples massage. As I was about to change I see a camera in the hall that very well was visible to the inside of the room. So I switched sides with my boyfriend to be less in the camera view. Our massages started at different times. We undressed down to our underwear. The first 25 mins a lady massaged me with the sheet over me. I just think if you’re gonna have me undress and you still massage without any lotion/oil it’s not relaxing at all. I went with it just hoping it would get better. It got worse. At one point this lady had her knees by head and damn near was sitting on my head as she was massaging me. Then would get off but as she leaned over her stomach would push my head down. Her touch was awful when she would push pressure points in places that made no sense. ( my meaty part of hip / kidney area ) she pushed it like an elevator button that was stuck. it made me question her training. Along with the fact that she never really knew how to properly drape me. At one point she tried to stretch me but I didn’t like the position because my chest/ breast would have been exposed and their was a man who was massaging my boyfriend so I had to tuck my sheet in first. Then when it came to the end of the massage my feet were never actually rubbed just lathered with oil but no pressure. And my hands and forearm never were touched not even with oil. What do you even say to someone about this kind of service? We tipped so we could leave in peace but would never...

If you’re looking for a massage, look elsewhere. This business is very shady and I wouldn’t recommend spending your money there. I bought a Groupon voucher for a 90 minute massage that I wanted to redeem. When I called about making the appointment and mentioned the voucher, they said I could pay in store and they would price match. But I had a coupon code and Groupon bucks, so I bought the voucher and came in for my appointment. Upon arrival, she told me because I bought the voucher, suddenly my service was “different” and now I would need to reschedule for at least a week later. She would not give me a straight answer as to how the appointment was different, so my best understanding is they rip off anyone who pays through Groupon. I would feel very wary using my credit card there, as I felt like they were being extremely shady, speaking about me not in English while I was standing there and not explaining how the service would be different when I clearly mentioned my voucher when booking and the only difference is getting my money directly and not through the third party app. If they give a lesser or “different” service for Groupon, they need to be more clear and upfront. However, I was clear when booking with my voucher, so something is just not adding up with this “spa”. They also had lots of signage suggesting leaving $25 or more for a tip made for a good customer, which after already disliking the customer service I was receiving is frankly laughable. There are plenty of other spas in Vegas, so I would save your time and...