Charleys Cheesesteaks & Wings — Restaurant in Springfield

I am a huge fan of Charley's and crave it regularly. I crave it enough that I am willing to pay for it to be delivered. This is where I am often left with regret. My last 5 deliveries ordered through the app have arrived with most of my sandwich modifications almost completely ignored. Its become an expectation that I wont get what I ordered at this point. Simple things like add mayo, lettuce and Banana peppers, or to leave onions out of the chicken teriyaki. It's almost as if the workers see delivery orders as out of sight and out of mind, making it easy to make the quickest sandwich possible and not bother reading the modifications. I'm annoyed with this location to say the least and find that they do a great job when I dine in. I just hope management could intervene in some way, perhaps have the person who hands it to the doordash driver actually take a look at the sandwich and provide a little quality control, bc...

I used to come here almost every day for lunch. I had made friends with most of the old employees who were always very nice and very fast at what they were doing. I never waited more than 5 minutes no matter how busy they were. Recently their whole staff changed and since then I've only been twice. The first time the chicken was undercooked but I gave them the benefit of the doubt with having a whole new staff and everything. Today I went in and there were only 4 people in line in front of me and was waiting for almost 30 minutes for my food. The chicken, as well as the onions and peppers, were very undercooked and I didn't notice till I had gotten back to my workplace. I spent my entire break waiting for my food that I can't even eat. Very...

They told us it’s procedure to put the cheese fries on top of the wings ? My boyfriend was watching them make his food and the fry cook threw his fries on top of his wings and my boyfriend asked him to put them in a separate container and the kid said “it’s procedure “ to put the LOADED ULTIMATE fries in the same box as the wings regardless of the fact that they had nacho cheese and ranch on them. They made a new order of the ultimate fries but still gave him the same wings with fries and nacho cheese all over them. Loved this place very very disappointed in our...