Georgia Fitness Sugar Hill — Attraction in Sugar Hill

This place is a rip-off!! BEWARE!!! There are lots of hidden fees. UPDATE- See the awesome response from the owner basically calling me a liar!!!! Instead of responding that in the future they would be more careful to make sure new clients are aware of all fees, or they will work to improve their process, the owner doesn’t acknowledge the mistake could be on their end and blames the customer!!!!! My husband signed up a few weeks after I did, also with Jeff, and was not told of the $49.99 fee or the 30 day cancellation notice. He was also not given any paperwork. Shame on us for not demanding the contract in writing and trusting that this employee was honest and truthful with the information we were receiving. NO INTEGRITY!!! When I signed up with Jeff, I was told I would pay first and last months gym fees. I was told if I cancelled the last month fees were being paid that day. When I went in to cancel my membership (you are required to cancel in person) there wasn’t a manager there at that time and I was told a manager would call me the next morning and email me paperwork to sign in order to cancel. When I didn’t hear from anyone in two days, I called back. Again, a manager wasn’t available so I gave my number and email and was told someone would call me before the end of the day. After not receiving a call that day, I called again the following day and was finally able to speak to Andrew who said he would cancel my membership over the phone. I was told that I would be paying for March ( I spoke to Andrew on February 28) AND I would also be paying for April because you are required to give a 30 day notice of cancellation. I was not told this but did not argue. When I signed up with Jeff, he took me in his office and pulled up the forms on his computer. He read through a few things and then had me sign the electronic signature pad on his desk to agree to the terms. He NEVER mentioned the 30 day notice NOR the $49.99 quarterly fee that I was charged yesterday (April 2). Also, they don’t print the paperwork or offer a hard copy. This Should have been a red flag. I also have a $14.99 fee that was charged the day I was finally able to speak to a manager (Andrew) to cancel the membership. I called today at 8:30 AM to ask why I was charged $49.99 and $14.99. Guess what, there isn’t a manager there!! The gentleman I spoke to said he could explain the $49.99 because he’d been receiving calls about that fee the last few days. Obviously I’m not the only one who was unaware of this fee. He had no idea why I’d been charged the $14.99 and kept saying “I signed the agreement and the quarterly fee is in the agreement.” No, I signed an electric pad on a desk while I was being asked questions and a form was being completed for me by their representative. This is an unethical way to scam customers. You can’t even voice your concerns since managers are routinely unavailable. Save yourself a headache and major money by joining another athletic facility.UPDATE* I called back and spoke to Tamela who is looking into the $14.99 fee for me. She was helpful and is going to credit the $49.99 back. She assured me no other charges would be issued from this gym and my membership is cancelled. I will change my rating once I have the credit and the $14.99 has been resolved. I was told to email her a copy of the bank charge. I’ve tried to email her directly twice and both emails have bounced back undeliverable. I called to verify her email address but it isn’t working. After reading some other reviews, I found the customer service email and sent it to that address. Fingers crossed this is resolved.*Received an email from Pamela stating the $49.99 is in process to be credited but told they could not find the $14.99 charge even with the screenshot of my back account and gave me the number to resolve it with their billing...

GA Fitness in Peachtree Industrial Blvd is an unfriendly gym. Way different than the now extinct GA Fitness on Lawrenceville Suwanee Rd. To start, you walk in and the manager will completely ignore you, not even a hello or acknowledgement of your prescence. The closed location staff (Law'ville Suwanee Rd) was friendly, good customer service, the manager there (Leah) was very nice and customer service oriented. The manager at P'Tree has absolutely NO customer service skills. Because of the closing of the aforementioned gym, we were grandfathered in to the P'Tree gym. First of all I never paid for child care. at the closed location. I was NEVER billed, no one ever walked up to me and interrupted my workout (exactly what happened) and without even saying hi asked me: "Hey did you paid for child care?... Let that sink in. I was treated like I stole something. Nevermind that for the next 1.5 hours I was going to be there and workout, go get my son at childcare, which the ladies there would have reminded me of the payment for sure.

At first I was flabbergasted that this lady had the cojones to do this instead of telling me on my way out since on two other occasions I paid the childcare on my way out. I said: "I will gladly pay on my way out is this something that can wait until I go and get my child from child care?" But I got pretty upset since the manager, Danny, came all the way to round me up, interrupt my workout and now I have to collect my wallet and go to the cash register (taking me at least 5 minutes of my workout) and then walk to the child care and give the attendant the slip for proof that I am NOT robbing this place... yep. All of this for $2.00. Not to mention that I was being charged a hefty $39.99 a month now they wanted an extra $10 for child care... never mind that I can pay $35 a month at Lifetime Fitness wih way MORE options amenities and services... A previous conversation with Danny was fruitless, when I inquired that the closed location NEVER charged me for child care services and that if they wanted my business why couldn't they honor the same agreement. She went straight to the computer, no pleasantries, no sweet talk NOTHING... this lady is devoided of any empathy. She told me: "I see no childcare included in your contract."... never mind something with a customer service perspective like "I am sorry Sir, but ... and what can we do to make your experience with us better blah blah blah"... not a thing.

Sure I may sound miserable for negotiating a mere $10.00, but exactly HOW do YOU sound when the SAME exchange is the other way around when you charge me? I did notice that this place has REDUCED their child care hours, (no child care on Sundays and reduced on Saturdays EXACTLY what the closed location did a few months prior to closing) took over 2 weeks to fix a restroom stall, have had 2 broken machines that have not been fixed for over a month... an echo of what happened at the Law'ville Suwanee Rd location and judging by the lack of empathy or negotiating skills of the "manager" this place is also closing pretty soon. Or they just don't care about their about their customers. Oh and the 30 days notice... if you want to leave this place immediately well you can but you will pay for a month as punishment for giving them your business (in my case over 2 years)... I will give the closed location 4&1/2 stars out of five. This place? Is...

This is the best gym in this area. I have been a member at Lifetime for 3 years and at LA Fitness before the pandemic. Lifetime got too costly. Lifetime is like a country club with fees to match. LA is cheaper but not enough for what you get. It has too many members and not enough of anything to go around. The staff do try though. However, it can feel like a jungle for members like me. Lifetime got me accustomed to a posh setting. I loved it. Here at Georgia Fitness it’s a perfect fit for me. Unlike Lifetime, it’s affordable; reasonably price. I’m an avid gym goer and need access to all types of weights, cable and pull up machines. This place has it all and more. In addition, there’s plenty for everyone to use. There’s even a CrossFit room and a cycling room. Childcare is also available. I don’t need it but my friend used it when she came a year ago. She has a 4 year old. She liked it. She’s a choosy mom. Her son liked it too. In fact, I drove by it this week with him and he spoke of it fondly. Most importantly, this place is clean and the staff is friendly. Everyone does his job and safety procedures are in place. I feel safe. Members are respectful and the environment feels warm. Everyone goes in and does his own thing. Working out is incredible here. There are also multiples of equipment pieces that you may use to diversify your workout: bosu balls, weighted balls, jump ropes and tension cords. Locker rooms are spacious. There are cubbies on the floor for extra storage as well. Nowadays, the price is right. It’s an opportune time to join. It’s usually more expensive; as it should be, it offers a lot. I’m excited to be here. I’m glad I took a chance...