Rooms To Go — Attraction in Sunrise

My wife and I went to the store to buy a sofa for our living room and a new bedroom set. As soon as we walked in, a salesperson approached us, and we started looking around. From the beginning, he only showed us the most expensive sets and tried to influence my decision—not in a professional manner, but in an aggressive and dominant way. Later, he started forcing me to add a warranty to the purchase. I told him no, but he brought a supervisor to try to convince me. However, I know what I want, so I firmly said no. He only mentioned the warranty for the living room sofa. Then, he tried to push me to buy a mattress, telling me, "Buy the best one, so you don’t end up like a customer who didn’t listen to me. He called me today, saying he needed to replace his mattress, and I told him he now has to wait 30 days and pay $160 to exchange it." He was clearly trying to manipulate me.

At this point, I was already uncomfortable with the salesperson, but my husband told me, "We're almost done."

Now comes the worst part.

When it was time to pay, I made a $500 deposit to continue paying later. However, when I checked my invoice before making the full payment, I noticed they had added protection plans to both the bedroom set and the sofa. I immediately called the salesperson and told him I had clearly said several times that I didn’t want a warranty. He replied, "Oh, it's the system that adds it automatically."

Then, as I proceeded with the payment, I realized the price of the bedroom set was not the same. I had purchased it for $1,088, but now the system showed $1,188. I called the salesperson again, and he said I had bought a queen-size bed, implying that was the correct price. Then, he changed his story and said the warranty was included in the price. I told him that wasn’t true. After that, he said the system had made a mistake with the prices.

Luckily, I had taken photos of the items I purchased because, from the very beginning, I didn’t trust the salesperson and suspected something like this might happen.

This entire situation is extremely shameful and embarrassing. Consumers should be protected and valued so they come back, not deceived and manipulated. Unfortunately, the only word to describe what happened to me is theft.

Rooms to Go should seriously review what is happening in their stores to ensure customers are protected from these...

Worst furniture shopping experience of my life! My husband and I go to the rooms to go store to buy a new sofa for our house. We met a nice salesman and he helped us pick one out, easy enough. We were charged for the sofa sign no problem. We get a call for our delivery date to confirm a time. We then got a call the day of the delivery to tell us they were not delivering the furniture because they do not have it and it won’t be in for another month or more. My husband is a veteran and he has plates pins and screws in his back and he cannot sit on the floor as we had given away the old sofa when they told us a new one was on the truck on the way here.

Then I get a call saying that the sofa isn’t coming, Our couch is gone because we gave it away and now we have nowhere to sit especially my husband. I spent several hours on the phone between rooms to go, the delivery service and anyone else that I could find to talk to about this issue. So finally I find a very nice manager Rafael Martinez he is a nice guy and was trying to come up with a solution. At first he wanted to loan me a couch and have me pay for it and then they would pick it up when they brought the couch that I already paid for in the first place. Well guess what the couch came just fine they took back the loaner couch just fine but they double charged my credit card. I got charged for the sofa twice once in September and once in October.

I am still on the phone arguing with them over why would I pay twice for one sofa so due to this reason I definitely cannot recommend the store I myself will never step foot in the store again and I recommend that to save yourself the headache you don’t either!!!! It is absolutely disgusting that they double charged and now guess what Rafael Martinez is not so helpful anymore!

Save your money a headache and possibly being charged twice for the same item and just stay away from this Rooms To Go. Shame on them for taking advantage of anyone let...

We're first time bed buyers and so naturally there's a certain amount of apprehension that goes into it. My wife has bought beds for herself in the past but this is the first bed we're buying for us to share. Our first visit we were greeted by Luis (yes, we share a first name, go figure) and he immediately gave us a very friendly first impression. But hey, you know, it's always easy to paste on a smile at the very start of a sale attempt. How would he do as we kept asking and asking and asking? Because we had a lot of questions and a big need to experiment to find the perfect bed for our needs and our budget. Luis never wavered, even several hours into the visit. He was open and honest with us and answered all our questions as they came to us, and helped put our minds at ease about the big decision we were going to make. We didn't buy the bed on our first visit just because, again, it's a huge commitment. Beds aren't cheap! So a few days later we returned and he instantly recognized us, and we tried out the bed we were leaning towards again and this time we pushed him for a more accurate simulation of the bed we wanted since the sample we were trying was technically a split bed with two different mattresses. After all, we're both gonna be sleeping on it at once, very different experience. He took us over to another bed that was as close to a perfect simulation as possible, and we were able to finally come to a conclusion after laying in it for over an hour that this is what we wanted, and we ended up saving money in the process since the bed we ended up buying was cheaper than the original plan, which we appreciated. All in all, if you need an open and honest salesman (contradiction in terms, I know), reach out to Luis and he'll take good...