GameStop — Attraction in Swatara Township

It feels like this store has been on a downward trajectory for nearly a year now. Red and his crew always made this a fun location to shop, but there was a mass exodus this store has seemingly never recovered from.

As a result of this event the staff of surrounding GameStops have had to come in to pick up the slack, with the Lebanon team in particular having to make the trek out here. Being stretched so thin has caused a decline in the ability to operate as advertised.

For months, the store often closed early. It was fine for a bit in the summer after they found some staff, but things appear to be back to the way they were again.

Part of this is probably attributable to the poor performance of the company as a whole, but I suspect there are also serious issues with leadership at the regional level. I’ve seen Walter here and remember him from the Lebanon store. As far as I knew he was the Lebanon store manager, but I’m wondering if he’s now a district manager.

To make a long story short, my impression of Walter is one of a lack of professionalism. On a visit to the Lebanon store once, he was talking smack on folks who worked for the Ephrata location (to a customer and behind the front desk!) I was a bit taken aback and upset, especially given personal positive interactions with the staff at that location.

That type of behavior is corrosive and can drive good people away. It wouldn’t surprise me in the slightest if he talked about his own employees like this in front of customers or higher-ups. I certainly hope this isn’t the case.

I will not be renewing my Pro membership when it ends at the end of October, and the primary reason for doing so is the lack of consistency in operating hours and the lingering feeling that some of these locations might not be around for much longer. One last thing, if you find yourself getting frustrated with the hours, try to treat the employees with dignity and respect. They are between a rock and a hard place, and the broader problems are not...

I phoned the store today and immediatly got attitude from a female employee who from the sound of if didn't even want to be at work today. I was trying, UNSUCCESSFULLY to explain that I am not a gamer and im not very knowledgeable about system errors etc. But I was continuously interrupted to the point of literally being hung up on 3 time's. On my fourth call with still not being able to explain my situation a male employee said " she doesn't want to talk to you" she is in a meeting with the General manager i said great ill hold i would love to speak with him at that time the male employee said oh he won't speak with you either he doesn't deal with annoying people who keep calling. He refused to give me his name his co-worker name or the GM name because he said it's against the law. He said he had customers to attend to, again I tried to explain although not standing right in his face I was a customer as well. He then hung up muttering something inappropriate Im sure in front of all the" customers"....... When will people learn that you really shouldn't carry on over phone's and social media, thinking that's condusive to them living there lives "Safely" afterwards... I am in no way shape or form making threats, or trying to provoke violence & or bullying in anyway. I just think that people need to think...

I would give .5 of stars if I could. So anyway, pre-order a game and the game had an early release for pre-order customers. Was called that my copy was available to pick up, I said "Cool I will be in then." So I go in on payday which she called me on tuesday. So I went in 3 days later and come to find out they sold my copy of the deluxe edition and that the store had a 48 hold policy. Mind you the game official release date was friday. But since the deluxe edition was released on tuesday that is according to them the release date. Makes no sense to me but to them it does.. BUUUTTTT it doesn't make sense to cooperate. I gave those lovely people a call all the way in TEXAS and this beautiful woman was able to resolve the issue. Returned standard edition and receive all of my money back including deposit. The following day I will have the deluxe copy in my hand. Now how hard is it to say, "Sorry sir, we sold your copy. We will be more than happy to have another one sent over by tomorrow, if you don't mind waiting til then? If you can't then the standard edition is the best I can do. Sorry about this." ..... SEEEMS SIMPLE TO ME. They have lost an AVID PRE-ORDER CUSTOMER AT THIS STORE. I will drive the extra 10min to the next gamestop...