Queen Nails Harrisburg — Attraction in Swatara Township

If i could give it zero stars I would. I live in a different state and came to this establishment to have my nails done. I had an ederly gentleman who did my pedicure which was fine. when it came time for my nails i asked for coffin but he had already cut them too short and advised that “next time” i could get them cut into coffin. I advised him i lived out of state. The nails where huge and chunky. Within days they began come up. i called the shop and spoke with Dawn. She advise for me to come in so she could see them, or super glue them at home. i told her that where i’m at is far and i’m not driving all the way there just for her super glue them. She advised she still needed to see them. The next day i drove to get them looked at and fixed. I waited over an hr with a few people in the shop. When she saw them she said well it’s a week old.. a week old my nails shouldn’t be coming up and coming off. i asked she fix them and instead she tried to super glue them. i asked for her to just take them off so i can go to another nail shop and have them redone. She said no, she wasn’t going to take them off and got up and worked on someone else’s nails.. her words “a paying customer”. I offered to pay to have them taken off.. not only that but I did initially pay my money for the nails to begin with and I expressed then and there my dissatisfaction with them when he was doing them. Long story short I sat there and took them off. On my way out, I noticed there are only 8 licenses up, yet more than 8 people working at the shop. Two of which are cosmetologist and their license where hanging up. I highly doubt the man doing my nails is even licensed, but now that I have all of their information i’ll be filing a complaint to find out. In the meantime, save your time, energy, and money and go...

Went into Queen Nails on 4.25.15 to get my eyebrows done. I ask the lady that usually does them and she said that she was going to do nails first, I asked the young lady if she would mind if she took me before she started her nails and she said yes, the lady that does brows said NO! I asked why and she said that I have other nails to do yet when I asked she said just the lady in the chair. So when I begin to ask questions it then becomes a problem which then leads to them getting upset and asking me to leave their establishment..Really!

You lack professionalism in the manner in which you speak to people. Let's be very clear, you have a business because WE (the people that patronize your business) allow you to! I work to hard for my money to allow someone to speak to me with a lack of respect! I can clearly go somewhere else that will welcome me, my money and that is better kept than Queen Nails! Please know and understand that that was the last time that I will step foot in your establishment, and what you need to remember is that you are providing a Service where a smile and kind words go...

This salon is extremely DISGUSTING. I’ve never had such a horrendous experience at a nail salon in my life. I came in with a crooked nail and the lady refused to file it down to the shape I requested, when I told her again that she’s not filing it the way I asked, she literally stopped, threw the nail file down, turned the nail station light off and walked away saying “I’m not doing her nails”. I am completely dumbfounded by this careless display of unprofessionalism. Then they told me to pay $5 for the soak off they did. Fine. When I tried to pay, they said card minimum was $10, but I told them I’m not giving them more money than what I owed and if the lady hadn’t been so rude and did my nails how I asked, my balance would have been well over $5. They kept demanding I pay the $10 and started arguing with me. Ultimately, another customer kindly offered to add the $5 to their bill. I am appalled and completely enraged at how awful their customer service is. So if you decided to go there, just know that they don’t care about your requests or your experience. AN...