Temecula Old Town Loft — Attraction in Temecula

We rented the Venue for my husband's 60th surprise birthday party. I made sure to reserve the top floor and the bottom floor to hold the amount of people invited. However, on the day of the party my decorator got there a bit early (they drove from Ventura) I was notified, but they weren't let in without an additional $400. I accepted that because they did arrive early. Once let in my decorator began setting up for our party and was immediately rudely approached by Sara who spoke to them with such disrespect. Sara blocked off the upstairs and did not allow anyone to decorate at all on the top floor which I purchased. After which my decorator continued to set up on the bottom floor, and yet again Sara (who stated she was the owner) began taking down decorations, blowing out candles, removing signs, stating " this is not allowed, that is not allowed, this wasn't paid for in the contract, that wasn't paid for in the contract" without clarifying with her co-partners everything she stated was actually covered and paid for in my complete contract. Sara made my guest pay for sodas that were purchased (soda bar) and specified in the contract, Sara spoke to some of our guess in the most belittling way, making them feel so uncomfortable to be there, they left. Sara then began to inform my guest without calling or making any attempt to contact me stating " there is a $600 incidental deposit that needs to be paid in order for this party to take place". Once me and my husband arrived and our friends and family surprised him, I was immediately approached by multiple guests of Sara's rude and inappropriate attitude and behavior, I was then notified of the $600 deposit that was supposedly required? I then walked to the bar where I was approached by a gentleman (Joe) who introduced himself as out host, but indicated I need to pay this $600 deposit? I then asked to speak to whomever Sara is because as she indicated "she is the owner" Sara was behind the bar and then asked to speak with her outside to find out exactly what was going on. Immediately, Sara body language was offensive. As I was speaking with her, she began to fold her arms, frown and as I was asking questions her immediate response was "well duh did you read your contract"? I let Sara know that my contract had been modified multiple times, and I had not read the final, but I did have it available. I then texted the individual (Kaila/co-owner) I had dealt with since May 2023 to find out why I was dealing with such a rude individual?

After, obtaining my copy of the contract and showing Sara that I in fact purchased the full Venue (top and bottom) floor, the soda bar, the kitchen, etc. Sara then stated, " well I didn't know what all you had in your contract, because I didn't handle your particular contract"? When I showed Sara the $600 she indicated was actually to be discussed but wasn't 30 days prior to my event, she then apologized and again stated "I wasn't the person handling your contract, I am just going by past practices", when I asked if I will imbursed for her blocking off the top level, she refused to refund me the funds I had already paid, and state " I can remove the items blocking the upstairs for guest to utilize". I stated to Sara "the fact you did not contact me to find confirm the logistics of my contract, did not allow my decorator to successfully decorate as it should be, but now that I am asking to be reimbursed, you're saying you will remove the items to allow access is insulting." Sadly, we ended my Husband's surprise party early. I have NEVER felt so uncomfortable, out of place, disrespected, and embarrassed within a matter of an hour. Sara has the WORST customer service attitude, and demeanor I have ever witnessed.

Overall the Venue is...

Scheduled an appointment online two weeks in advance for a Saturday at 2:30pm tour. After arriving, I noticed they were setting up for a wedding. Immediately I thought this was scheduled during a wrong time, but my fiancé insisted in me going in to ask. I walked in and asked a lady if she knew someone that worked there, she pointed to a blonde haired woman that seemed to be running the place. I then told her I had an appointment today. She answered rudely "for what?" I said for a tour. Then she said "omg are you serious?" again very rudely. I told her I could come back at a later time and once again she answered rudely and said "no just wait here." I mean, I understand that they were busy setting up, but why have your system allow me to schedule during a busy time for them? As she left towards the back, I could hear her speaking bad about me to someone else that I was there for an appointment. I felt so embarrassed and disgusted that she was treating me so poorly like if it was my fault their system allowed me to schedule an appointment. I just walked out and left. My fiancé tried calling the place back to let them know what had happened but no answer and the voicemail box was full. It's a shame that I was treated this way, I guess you didn't want my money as I was interested in your 20k+ all inclusive wedding package. I'll go spend my...

I’ve posted my review on Yelp and just because it’s honest and not positive, the loft keeps flagging it and removing it. Booked my wedding reception here months in advance, paid the deposit right away, not too long after we found another venue we liked better, we contacted the loft right away to cancel and get our deposit back given that they still had PLENTY of time for them to cancel our contract and refund our money. We spent weeks trying to get a hold of them and no one would get back to us, when they finally did contact us it was to let us know that at that point it was too late to cancel and get our money back and also saying we still owed part of the deposit even tho our balance showed $0. We had no choice but to have our venue here, the chairs and the booth were so dirty, staff attire was very unprofessional for the type of event. Ethics are obviously nonexistent, I would not ever recommend...