Best Western Plus Temecula Wine Country Hotel & Suites — Hotel in Temecula

It made me nervous to book a hotel in a city I'd never visited, but I'm glad I took a chance on this one. It's a 5-minute walk to the "Old Town" area, which is a cross between Park City and Jackson Hole. Great shops and restaurants. We felt very safe in the hotel. There are hotels nearby that are more upscale, but this hotel was very comfortable (including fabulous beds) and had a fantastic, free, full breakfast. Eggs, country potatoes, sausage, waffles with lots of toppings, bagels and cream cheese, muffins, pastries, breakfast cereals, oatmeal, toast, whole fruit, and an assortment of yogurts, fruit juices, coffee and tea. The eggs weren't the rubbery kind you get in most breakfast restaurants and hotels--they rivaled what I make at home. And with many restaurants in California currently adding a surcharge for eggs that are astronomically expensive due to bird flu, it's a big deal for the hotel to serve free, delicious eggs! There was a woman in the adjacent kitchen who was constantly re-stocking the items (I suspect that she cooked the hot items fresh, too.) ||The front desk staff was friendly and very helpful. The thermostat in the room is tricky to figure out, so they keep a sample one at the front desk to show us how to use it. The TV was a little tricky to figure out also, but we worked it out. The housekeeping staff was also very friendly and helpful. We didn't use the pool, so I can't speak to that. The only drawback was that the walls are a little thin and it's easy to hear people in the hallway. We were fortunate to stay in an accessible room at the end of the hall, so it wasn't a significant issue for us, but I can see that it could be if the room were in a high-traffic area and guests were noisy in the hallway or an adjacent room. We were very happy with our experience overall and will definitely stay in the future if we return...

I think this hotel is very new. We've stayed in Temecula a few times, and I don't remember it.

Our room was very nice, and everything seemed like it was brand new, and clean. It all actually smelled new, nnow that I think about it.

They also have two electric car charging stations 50 amp, that are complimentary to people with electric cars.

A decent breakfast each morning, with a nice outside eating area too.

I gave it four stars because the lady who checked us in I felt was rather unprofessional, not entirely rude, but definitely unprofessional. The biggest example among others, is in the middle of me finding my confirmation number in my e-mail she up and left and started talking on her personal cell phone to a friend. I had already found my e-mail by the time her friend answered. Me being me, I waited thinking it was important, and thought she'd be real quick. I could hear their conversation in the little office....

It was not, after a few minutes, I had to get her attention, and she had to tell the person she needed to go. She didn't tell them like she was annoyed, and I was interrupting her, more like she was waiting for me to get her attention.

Other than that only thing, we did enjoy the stay here, it's also an easy walk...

Awful service. We had car troubles in the middle of the night and needed a place to stay. We called the best Western number and made a reservation. We told the gentleman on the phone that we needed to be able to check in at 4am. He confirmed our date and time and was fully aware of our situation. He took our credit card information and told us we had a non refundable reservation in which we could check in immediately. Seconds later we walk up to the door to see that the lobby is closed with a number to call back. We call and speak to a man named Randy. Randy was terribly rude and insisted there is no way we could have made a reservation for tonight because he said that their location was all sold out. With a minimum of 20 rooms there were less than 5 cars parked outside. He was obviously lying. When he checked his system he said that our reservation was made for the following day. He also went on to say he couldn't do anything to help. He was rude, unhelpful and unprofessional. He said I can't help you cause you didn't speak to me in the first place. He was absolutely terrible, what a joke of an organization and hotel. We were lied to at 3 times. I hope you record your phone lines so you can correct...