Hampton Inn & Suites Temecula — Hotel in Temecula

Edit: I changed my 3 star to a 1 star after calling the number that the "Owner" gave in their comment. It rang for 2 to 3 minutes then hung up.

I should have read the reviews on this Hampton before making the reservation. Shame on me for not following my own advice. The 1-3 star ratings are horrific. Disgusting pictures and there's tons of them. This Hampton is just a big loser, never going back.

I am questioning even using my Hilton Honors account anymore. I will probably go back to using my Marriott account. Every comment from the "Owner", on the negative reviews, are pretty much the same blathering nonsense. They claim to be "striving for excellence, pride themselves in exceeding expectations", blah, blah, blah. These issues go back years!

I saw a picture this morning on one review. It showed the front of the building from 7 months ago. The enormous bird's nest on the Hampton sign was there. Does it take over 7 months to remove a bird's nest, or have your walkway pressure washed?

This Hampton is nowhere near Hilton quality. It appears to have been in disarray, disrepair and filthy for several YEARS.

The entire management team needs to be replaced. DO NOT BOOK THE TEMECULA HAMPTON!!! I'm normally a huge fan of Hilton and partner Hampton. This wasn't a very good experience. It's unfortunate, but it's the first time I wasn't able to give a Hampton five stars. So many issues. They really need someone to evaluate and work on beautification. It's so far below standard for Hilton.

This is the fourth Hampton that I have stayed at in as many months. The first thing you see when you pull in is a circular grassy area that I'm sure is there to impress you. It was full of weeds and dandelions. The grass is green but had not been treated or cut in a very long time. Same goes for the small decorative bushes around the entire lot. Grass and weeds growing out of the cracks in the sidewalks. The sidewalk was very dirty and I don't believe has been pressure washed, possibly in years. The large welcome mat just inside the main doors was a mess. Very dirty and worn out. Such a shame.

I've attached a picture and video of an enormous bird's nest growing above the main Hampton sign above the canopy. Unless this nest is proven to be a home for a protected species, it should come down. It might look good during halloween, but not in February.

I was told that the room had been recently updated when I complained about the TV remote. The last few Hamptons that I've stayed at had the option to log into your own streaming services as a guest. Temecula does not have that option. I don't think that's been updated. My last few Hamptons also had very user-friendly TV remotes. Much fewer buttons to see in the dark. The remote matched the TV brand and almost none of the buttons worked. Every button that you pressed caused the red light to flash on the front of the TV, so it wasn't the battery. There was no way to pull up a guide and see what was on. I called the front. They said they would do something about it. What they did was basically nothing. They provided me with a terrible, hard to read copy of a channel directory, picture attached. Is it just me, or does anyone really want to watch TV at a hotel with the lights on so you can see a tiny, printed out directory? Even then, half of the channels wouldn't even show up on the TV.

I failed to get a picture of it, but the bottom of the bathtub had a rectangular dark section. It may have been a rubber mat that was in there before. I'm sure there's a way to get it cleaned though. It was very unsightly.

I'm kind of a night owl. I like to drink coffee. There was no coffee at 5:45 a.m. that was only 15 minutes before breakfast time. Hamptons usually have hot coffee 24/7. The clerk apologized and said they had been running behind. They had not even started brewing it yet.

I hope they read this and make some improvements. Unfortunately, I cannot recommend Hampton Inn & Suites,...

Horrific Stay: Unacceptable Service and Disregard for Guests with Disabilities Our recent stay at this hotel has been an absolute nightmare, particularly as a family of five with two disabled children. What started as an assumption of basic hotel service quickly devolved into a series of deeply frustrating and upsetting encounters with staff. Upon checking in, we stayed overnight and expected our room to be cleaned the following morning. My husband and I both specifically spoke to the cleaning staff twice to request a sheet change, and was assured it would be done. Imagine my shock and disappointment to return in the evening to find our room exactly as we had left it – sheets pulled from bags and towels on the floor. When I contacted the front desk to address this this evening, I was immediately met with a dismissive attitude. The representative curtly informed me that cleaning is only done every two days, completely disregarding my explanation of having spoken to the cleaning staff. Despite reiterating my previous conversations and emphasizing the need for a resolution, he simply repeated hotel policy. When I asked if someone could bring the sheets up to our room, explaining our challenging situation with three children, two of whom are disabled, he flatly refused, stating no one was available. He then hung up on me. I called back, only to be hung up on again. This forced me to go down to the lobby in a truly distressing state – my daughter, crying, in her wheelchair, my toddler crying, and my disabled son. Upon reaching the front desk, there was no one there, and another customer was also waiting. The sheer lack of urgency and empathy was astounding. When an employee finally appeared, I was again met with hostility. Thankfully, a shift change occurred, and a different front desk employee stepped in and finally assisted me. However, in the midst of all this chaos, I somehow misplaced my room key. I had to return to the front desk, where I found the initial unhelpful employee talking about our exchange. When I attempted to explain the situation, he began shouting at me, ironically, telling me that I cannot shout at him and that he will not be disrespected (I didn’t know that requesting a solution for an issue that was on the part of the hotel was considered “disrespecting” him?!) declaring he was off his shift and that it didn't matter. He then made an incredibly offensive remark, telling me I shouldn't "come in here with all my issues," which I can only assume was a deplorable reference to my disabled children or the uncleaned room. This is an absolutely appalling way to treat any customer, let alone a family facing significant challenges. If there was a shift change, why wasn't I informed to wait a few minutes instead of being treated with such disdain and disrespect? We will not be returning to this establishment, and I urge anyone considering a stay here to reconsider, especially if you have specific needs or expect even a modicum of compassion and professionalism from...

If I could rate this place a 0 I would. Front desk is rude and the woman that work there should be ashamed of themselves. I was charged twice and when I asked for a receipt the gm pointer her finger in my face and became what I would definition of a true KAREN AT HER WORSE. my mom has been a GM at resorts for years and I worked in hotels for years as well. Never was treated as badly as I was at this place. I just asked for a receipt ! Karen was too busy and said that it was not possible to give me one? She wouldn't even let me show her I was charged 3 times by hotel twice for my room and another time for a 25 deposit which was suppose to be included when I paid for my room. I prepaid for my room using hotels.com and then was asked for my card when I got there and told my payment didn't go through even though my confirmation said it was paid in full and it was taken out of my account . Never had this issue anywhere and I'm a gold member with hotels.com I've stayed in 45 different hotels in the last 3 months traveling and never ever had this issue come up but I trusted that the girl must be telling the truth and gave her my other credit card to charge again and didn't get my first charge refunded yet because she refused to listen or tell the truth. Now I have to jump through hoops to get it back which I will but I wanted to share my experience so no one else would go through what I had to go through. They should not be allowed to treat guests the way they did and I will make sure to do whatever I can to get their attitudes adjusted by a higher source if possible because honestly I felt verbally abused and discrimated against by these phyco woman that couldnt handle a tiny bit of pressure and had no one else at the desk or anyone calling. Disgusting and a shame to the American race. I SAW THEM DO THE SAME THING TO A WOMAN WHO CHECKED IN SAME TIME AS ME AND WENT THROUGH A THIRD PARTY. VERY VERY SAD AND JUST HOPE NO ONE ELSE HAS TO GET PUT THROUGH THE HORRIBLE CUSTOMER SERVICE AND INSANITY THOSE WOMAN CAN PUT SOMEONE THROUGH. HOW DO U SLEEP AT NIGHT? PRAYERS FOR THE HOTEL STAFF AND BEST OF LUCK TO ANYONE PLANNING TO STAY. DONT BOOK THROUGH A THIRD PARTY AND IF U CAN STAY AT HOTEL NEAR BY I WOULD RECCOMEND PAYING THE FEW DOLLARS EXTRA ! TWO THUMBS DOWN AND NEVER WOULD GO NEAR THAT PLACE AND HOPE I AM ABLE YO GET MY MONEY BACK, DEFINITION OF DISGRACE TO AMERICAN RACE AND ALL HUMAN BEINGS IN GENERAL. MAY GOD HAVE MERCY ON THE KARENS THAT ACT BETTER THAN EVERYONE. REALITY CHECK- PLEASE GET HELP. SERIOUSLY. NOT GOOD PEOPLE AND SHOULD NOT WORK IN HOTEL...