Goodwill Industries of the Columbia Willamette — Attraction in Tigard

Just leaving Tigard goodwill and I just have to note how anti-customer their store policies have become. I was trying to buy two large lamps and an end table. Three things. What could go wrong? Because the end table was in their furniture section you can't just take the item to the front and pay for it. You have to find an employee who will come over and write a little note that serves as a price tag while they whisk it away for you to pick up via your car. Completely inefficient and a huge time waster. Couldn't find an employee to help so I stood by the item for 15 minutes waiting for anyone to help me. Asked the manager of the store if he could help and he said he could not, he had an employee register to count. Hey walked away without ever making eye contact or getting someone else to help. I decided to lug my three items to the front where there is ALWAYS a wait, no matter how many people are in the store. This time I was third in line with only one cashier, who was in the process of calling the manager to the front to verify a $100 bill. Who still does this? Has anyone ever found a counterfeit $100 bill in all the thousands of hours of mindless waiting the customers are put through? The same manager comes up to the front after five more minutes of waiting. He holds the bill up to the light, like he is Minnesota Fats collecting from a pool game wager. As he turns the bill over and over, a hush falls over the line, which has since grown to five people. Was this bill a fraud? Had the Tigard Goodwill discovered a conspiracy to defraud the public and the government? "It's fine, " the manager concludes. The line let's out a collective sigh of relief, assured in the knowledge that Goodwill is on the case of the fictional criminals. Another cashier is summoned. The first cashier now realized that he doesn't have enough cash in his drawer to break the big bill. He again uses the intercom to summon the manager, who hasn't gotten more than 20 feet away after his investigative of the imaginary funny money plot. The second cashier cannot get into his register for some reason. The manager goes to the back, telling cashier #2 that he would help him after he changed the $100. The line stands without moving. Now the line is 8. Cashier #1 has important news for the remaining customers as he takes the intercom, informs the store that they will be open for only 30 more minutes and he beseeches the people to "PLEASE make their final selections and head toward the front to pay" and as I turn around to see how many people are still here, I make eye contact with customer #5 in the line. She rolls her eyes, sighs deep and mutters, "we did." And on and on. Goodwill has become Fake Thrift because their prices no longer qualify as thrift store range. I ask myself why I still come here. No answer is...

Normally when I close out a Goodwill the store turns into Badwill real quick. Most other stores, starting an hour before closing, announce that the store is closing and customers need to get in line now, and then in 15 minute increments, increasingly getting more and more threatening and demanding. This just creates an environment full of anxiety and panic and the outcome is usually reflective of that. I make my rounds at thrift stores and in the last few years it seems if you are closing out a goodwill, you can count on whatever manager is in charge to either be completely unresponsive, leaving the other employees with no direction on how to handle to the potential volatile environment they have created, or in contrast setting an example that yelling, belittling and devaluing both fellow employees and customers is acceptable. Its not okay for a manager to lead the employees and security on an aisle by aisle flush out, systematically publicly humiliating customers while corralling them to the cashiers line, demanding they follow barked orders or get out if they haven't dropped everything and ran to the line 10 minutes prior to closing. At this store, there were a couple of polite reminders letting customers know how long they had left to shop. The manager Aaron was professional and polite to the few stragglers that had milked the clock to the last minute and everyone was still happily out on time. The interactions I saw him have with the other employees were kept direct and friendly. It was obvious he spent time building those relationships and led his team based on mutual respect not fear. They genuinely seemed like they felt valued and there for happy to follow his directions. His impeccable customer service set the stage for a well run and all around pleasant experience. upper Management would do well for utilizing his skills in training store management on the right and wrong way to lead in ultimately represent the...

just too let every one know what a scamming company , and o not buy any thing that has been sold by other stores , for parts are missing stated on the box , with a tag states parts only , tent parts , went to cash out was marked 4.99 with sticker from goodwill and a v code for 5.00 , cashier called a manager who took item to the back and never returned with or with out the product , she called the cashier and had her tell me it would be 49.99 , for tent parts , the entire package was clearly marked not for retail sale , parts only ect , and they tried to get full new market value for item , will never shop at goodwill ever again , due to this type of scam , by retarded managers who clearly make bonus on sales , not by me and not 50.00 for few tent poles that was stated missing parts , thought about it and my brother went inside and they had taken stickers off the box and had 49.99 on the same box of tent poles , WHAT A JOKE , HOPE THEY GO UNDER WRITING TO KION NEWS AND BETTER...