Monarch Pools & Spas — Attraction in Totowa

I bought a new liner from Monarch and had them install it. When they re-installed the light into the niche, the installer broke a bracket off of the housing and niche and I was unable to remove the housing to replace the bulb. Once they had come back out to make the repair (which was somewhat difficult to get them to agree to), the installer who originally broke the light “repaired it” but left a major hole in the niche. I noticed my pool water was dropping about 1inch per day. Not to mention, a day after they “fixed” the light, it kept tripping the breaker due to water infiltration. I noticed water inside of the light it was full of water. I hired a pool diver to come out and he found the unsealed hole, which he repaired.

Overall, pretty unhappy with the service I got. The sales rep was a nice guy and helpful, but the bad installation and service really soured the...

DO USE THIS COMPANY!!! HORRIBLE!! They installed a new liner. First they measured incorrectly. They had to order a new liner. Finally installed another liner after months go by. They installed a second liner and it floats immediately. They come back and reset the liner. It happens again right away. They tried to claim its rain run off and I have to pay them to come back. I called in and paid another company to reset the liner. Only to find out they covered on of the returns with the new liner. So basically I was pumping the pool water behind the liner

You have to harass Dan to even call you back. Oh and Tom the owner is never available nor will he give you even his email. They are not a decent company. They will ruin your pool. They hire contractors to preform all their work. If I could leave less than one...

I would give it a no star if possible! Horrible customer service! The guy Dave at the Hot Tub section basically told me and my son to go "f" ourselves for bothering him with a simple question. Isn't someone that works in a retail store and when a customer is directed to specifically, supposed to answer questions? I am not one for posting, however, I felt it was necessary to let others know this. I was in need for help with a part question and it was likely simply answered by the "professional" but apparently Dave was soooo busy he couldnt be bothered. I was simply trying to teach my son how to work on the pool and wanted to confirm If monarch carried a specific part. I was disappointed and hate that my son had to witness this. I would rather order...