Good Evening

My family recently stayed at the Holiday Inn Express in Chester-Monroe-Goshen at 2 Bryle Place Chester, NY 10918 confirmation number 47659101. I must say this was a very poor experience. I understand that we are currently still dealing with Covid and I completely understand measures like limited breakfast, pool closed, no daily room cleaning and what seemed to be a towel shortage.

However upon our arrival our room was extremely warm, we checked the AC and it was blowing cool air but the blower speed was stuck on low and the compressor would run for 5-10 minutes and then cut out, then 5-10 minutes kick back on. We informed our front desk attendant and he came right up and saw that it was blowing cool air and said it was fine. I waited about an hour to see if maybe the room would cool down but it never did, at this point right next to the AC was cool but the rest of the room, including bed and couch where my daughter was going to sleep were what felt like 75 degrees. I went down to the front desk and told him the room was uncomfortable and what could we do. Being that the hotel was booked he offered to send the maintenance person first thing in the morning. I aggreged and that night my entire family got barely any sleep due to the temperature.

In the morning we had to follow up with the morning desk attendant and she said nothing was summited but she could send the maintenance person right to the room. At the time he arrived we were getting ready to go out for the day, he took a look and confirmed it was not blowing properly and said he needed some tools, he came back as we were leaving with a small tool bag and we told him he could work on it as we were out. We had a exciting and wonderful day at nearby Lego Land and after being in the heat all day looked forward to coming back to a cool room. When we arrived the room was still unbearable and nothing had changed, no note or message about the status of the AC reached us. At this point, very frustrated I was ready to check out, my wife calmed me down and went down to complain again, she was very stern with the front desk and someone else came from the back and offered her a commercial fan for the room. They brought it right up and it took the edge off and we were able to get a little bit of sleep but were still uncomfortable. We had to use the fan that night and the next.

I am no HVAC technician but a google search of the unit and the symptoms pointed to a control board problem with the unit. I feel like this would not have been a quick fix bit that it could have been accomplished by the time we got back had they had the parts on hand which I feel like a hotel of that size and that many units should have. Maybe I'm wrong there but never the less frustrated.

Also the TV was terrible as well, I'm not sure if the signal was run off an antenna or internet but the first night we only had a few channels that would work. The second day there were some different channels that work and some missing and the connection was terrible and finally the last day no channels would work at all. Maybe this was due to the weather? But why would a hotel run an antenna or satellite for the TV so that it could be negatively affected by the weather?

Overall this was a terrible experience I am very disappointed.

Thank you

James Knapp