Raymour & Flanigan Furniture and Mattress Store — Attraction in Town of De Witt

Raymour Flanigan Syracuse-DeWitt has been extremely disappointing. There service AFTER having bought literally over $7,300 in Furniture has been horrible. Rob there Showroom Manager did an ok job; he worked quickly, answered the questions we had. Only issue I take with him is he was not easily able to get a hold of when we had an issue with our order being delivered. But this is not excluded to him. When our order for our Bed set arrived we were missing the Head and Foot Board, Rails, and the brackets to put up the Mirror on the matching dresser. Our order actually came sooner then we anticipated so we were happy about that and so I was not angry when the other stuff was missing I simply knew I just needed to call them and let them know hey some stuff was missing so they could then fix that problem. This is also what our delivery driver told us to do as well. When I called and asked for a manager I was rudely told "What manager?" I responded I have an issue with an order so what Manager should a I ask for? The person again rudely said "hold on I'll find someone". As if I was bothering them. Talked to the Sales Manager and he at first acted like he was concerned then acted like I was also bothering him. He said he would look into it and get back to me. He never called me back. I called the store back 5 days later. I was given the same run around when I called back and they said they don't know who I should talk to. They then put me on the phone with a guy named Jason. I asked is there a Store Manager or General Manager I can talk to. I was told no. I said so there's Noone who is responsible for the store or accountable for all of you. I was told no. Frustrated at that point I told them ok. Someone needs to figure out why I didn't get the items that came with my order, what if anything is being done about it and why I haven't gotten a call back when I have already called. If this is gonna continue to be horrible I am returning my whole order. Jason then rudely told me "Well first of all we don't do refunds". I said oh your taking this stuff back. I'm not paying for something that I can't even use and isn't every thing I paid for. He finally gave in and started acting more polite he said he'd find out what happened and would get back. He didn't even say bye when we hung up and Noone including Jason in this whole ordeal ever said "I'm sorry this happened, or sorry about your order being messed up, or I apologize for this inconvenience let me help you". Noone. My advice is to not buy your furniture from this particular store. More then 3 rude people who work there. Unwilling to help. Impatient. Managers I dealt with act incompetent and lazy. Horrible experience. They need to be held accountable. But seeing how they don't have a General Manager one can understand why they act the...

My wife and I had a fantastic experience with Raymour & Flanigan on Erie Boulevard. We went in a couple months ago not really expecting to purchase anything, but on the lookout for living room and bedroom furniture for our new home. We were greeted at the door by Roger who was very kind and not at all obtrusive or "salesman-y." He offered his assistance and then gave us the space to roam the showroom looking at various pieces of furniture. He checked in with us occasionally to answer any questions. We appreciated that he was not pushy. When we found a sectional that we absolutely loved, Roger walked us through to process of making the purchase, taking advantage of the special offer at that time, and how delivery would work. Any question that he did not immediately know the answer to, he politely excused himself to ask a colleague. We placed a down payment for the sectional knowing that delivery would be a couple months out (standard across the industry during this time). Over the ensuing weeks, Roger called periodically to keep us updated. Finally, he called last week saying every piece of our sectional was in and that we could take care of payment and set up delivery. Delivery occurred within two days of the R&F warehouse receiving the sectional. The delivery crew was prompt, friendly, and amenable to all of my requests. Unfortunately, my sectional did not come with all of the hardware to attach each piece. The crew made note of this and as soon as they left, I called the store and spoke with a representative who said he would make the arrangements to get me the hardware, even offering to have a crew come out and install it for me, which I graciously declined. Being that it was a Sunday, I wasn't hopeful I'd hear back any time soon, but the very next day I received a phone call from a gentleman at R&F's warehouse who said he had the hardware and could bring it by my house personally within a half hour, which he did. The hardware was easy to install myself and now I'm sunk into my brand new, very comfortable sectional typing up this lengthy review to let other potential customers know that my experience was excellent all the way across the board. From Roger to the delivery crew to the warehouse, the customer service was all I could ask for and more for my first major foray into...

I had the worst experience at Raymour and Flanagan on Erie blvd. I went in one day for a bedroom set came back two days later to add on a living room set and dining room set. I wanted to get the living room set price matched to value city. My current sales person Melissa said the manger has to approve it. She came back and said The store manager Katie said they can t price match it because it wasn’t the same vendor. It was the exact same set when you google the name the exact same set shows up on value city. So I asked what was cooperate number Melissa said I can have you talk to my manager which I really didn’t want to because she already said no. So me talking to her wouldn’t have changed anything. She insisted on getting her manager and I asked why they wouldn’t honor the price match again she stated it wasn’t the same vendor. So I asked her how do she know it’s not the same vendor because I called value city while at Raymour to find out the vendor. They said they can’t give out that information. So how would she know who the vendor is. She said she will get online to check. I said so if you didn’t know why would automatically tell me it wasn’t but you never went to verify the information to see if it was the same vendor. So she goes to check online she comes back and says yeah it’s not the same vendor and pulled up the couch off Home Depot and showed it to me saying this is the couch. I said why are you showing me something off Home Depot when I asked you to price match something off value city. You automatically said no before verifying you can approve the price match. I asked for corporate number she asked me why do I need corporate number when she already said no. I told her I don’t want to talk to her anymore and I would like corporate number. She was very rude and gave me a very rasict vibe. I purchased multiple items in the past from this location and I never had a issue like this before. Not only was I purchasing a bedroom set I was coming in to add a living room set and dining room set. I feel my business was not wanted and I will be back to cancel my previous order and get a refund and go to the clay location. The store manager Katie on Erie blvd needs to be re trained on her customer service skills and treat people how she would want to be treated...