PureGym - Formerly Blink Fitness — Attraction in Town of Hempstead

UPDATED 4/4/25: I am changing my review from two stars to one. Even more of the staff, including my trainer have left. I will be leaving this gym as well.

I have been a member of this gym since 2017 and training regularly there since 2019. Up until last year I would have rated this gym 4.5 stars with the highlights being a friendly and helpful staff as well as an abundance of equipment. The only reason I would not have given it 5 stars is the lack of group classes.

Since the beginning of this year, however, I struggle to even give it 2 stars. Most of the staff that was extremely welcoming is no longer there, either fired or forced out since new management came in. The front desk staff in particular used to put me in a good mood with their friendly personalities, but now there are only a couple of workers I see in the morning and they barely even say hello. If I had not been coming here regularly I would not feel welcomed.

The biggest negative though has to be the change in equipment. You would think that bringing in brand new equipment would be a positive, but it has been far from that. The only good change is the new cardio equipment since all the machines work smoothly. They have removed a bunch of equipment that worked, so now there are fewer machines for the same number of people. This has been a big challenge in particular on back day since some of the cable set ups are no longer there. The worst change is the new benches. As someone who is 5'6", I struggle with the new benches because they are too high. I cannot firmly plant my feet when trying to do chest presses, and I cannot put the dumbbells down on the floor without either dropping them or standing up and squatting. I used to look forward to working out at the gym, but I have begun to dread it.

If not for my personal trainer Rex still being there I would have left for another gym by now. The other staff members who I want to highlight are personal trainers Andrew and Kenny as well as the Mood Lifter Hamza. They are doing their best to keep the gym a positive place for people who want to improve their bodies. These individuals are the reason I still give this gym 2 stars; it's a shame they can't cover for the rest of the...

My experience with the personal trainer Leslie has been great. She is knowledgeable and I feel I will really be able to increase my fitness in the coming months. She gets 5 stars.

Now for corporate and management at the Baldwin LI location, they get minus stars.

I have sent four emails, spoke with the manager on Monday, and spoke to people at the front desk on 6/23 and 6/24.

The problem is that I started personal training on 6/22/25. I finished my 8 sessions on 6/20/25. I am a morning person, so I purchased another 8 sessions for $308.00 so I could get early timeslots. In doing this I created another account. I did not know that the 6/23 account would automatically renew on 7/23. This was my mistake. The manager said Monday that she could have canceled the 7/20 account but it was too late. However, I was there 6/23 and 6/24. Both times I was told the manager would get back to me. So on Monday, the manager threatened me that I would not be able to finish my 2 sessions (already paid for), if I did not pay the 6/23 bill for 308.00. I told her I already paid $308.00 on 7/20 but she said it did not make a difference. My budget does not allow me to have two payments of 308.00 per month. She didn’t care. I was about to go home and she said if I agreed to pay the $308.00 she would let me have my personal training which I paid for. Of course I had no intention of paying the $308.00 which I explained to her but she wasn’t listening. I wanted them to just cancel the 6/23 session and let me go with the 7/20 which I paid for. No responses. They keep trying to charge my card. Smh

Today is Wednesday, August 6th, no one has gotten back to me regarding my emails and letters. However, the dummies keep trying to charge my credit card which will never work. I will now send all of my correspondence to the Better Business Bureau. You would think since they have my money and are providing no services that I would not be harassed. I called Blink to pay my $30.00 fee on 8/1/25 and the rep told me that my membership had...

Update 10/27/25 This is now owned by a European Gym Co. My elderly Dad was interested in joining & wanted to check out the aerobic equipment (treadmills), however they don't do tours. Yeah you got that right, a gym that doesn't allow you to inspect it before you buy.

I can see this business surviving a very looong time, with Synergy, Planet Fitness & other competition nearby, with better customer service...hahaha.

Folks, look elsewhere. If you have ever been to Europe, you know that Europeans don't understand American Customer Service. I would give it Zero Stars, but Google forces you to put 1-star.

Update 5/11/22 Still great and well maintained gym. Watch out for the GenZ & Millenials hogging equipment while they pose for SocialMedia. C'mon folks, put the phones away and don't be an equipment hoggg!!!

Good gym & great value. It has what I am looking for, weights & cardio machines. I don't need classes and this gym does not offer those. They do have personal fitness trainers if you need that. Broken and worn equipment are quickly fixed. They have a lot of cleaning wipes for you to clean down the equipment before & after use. Like most gyms, avoid peak morning, midday and evening hours and you won't have to wait for equipment. They do have equipment hogs that will spend 15 Mins on one equipment. I despise those people. Of course you have the noise makers and grunters who are most likely suffering from a spike in Roid-Rage and trying to flex to the impressionable and enhanced teen gurls & 20 Somethings present. Then of course we have the posers and those looking for someone to buy them their next meal, a luxury vacation to The Maldives or Barbados. A trip to the gym is a microcosm of an episode of National Geographic, Hunger/Squid Games, Desperate Housewives, Nightmare Kitchen and Love Island. The place and bathroom are meticulously kept clean at all times. Definitely a...