Orangetheory Fitness — Attraction in Town of North Hempstead

I love Orange Theory fitness but sadly had a terrible experience at this location. I have taken orange theory fitness classes before and had convinced my boyfriend to take a class with me. We signed up for the class and drove out all the way from Queens to Carle Place. We arrived to the class fifteen minutes early and went to check in. Upon arrival, we were only then notified that beginners need to be at the studio a half hour early. As we were already there the girls at the front desk went to ask the instructor if there was anyway we can take the class. The instructor (within ear shot) says oh they’re already here? Tell them no. Didn’t even have the decency to speak with us after we wasted our time and money. I’ve gone to classes with beginners before and they were instructed to come fifteen minutes earlier not a whole half hour. When I took this class in the city as a beginner, it took them 5 minutes to show me the studio. What’s most frustrating is that had we been made aware of this, we would have been there on time. There was nothing listed online and no one bothered to call when they noticed a new member signed up for their class. After being turned away, they told us unfortunately they had no authority to give refunds and would need to speak to a manager so we weren’t given any guarantee or way of knowing that we would receive a refund from the class we were turned away from. Be warned should you go here be a HALF HOUR early as the website will not tell you this and no one at the studio will warn you. This is a ridiculous policy and the only class I’ve ever heard of that asks you to be there a whole half hour early. Members at the Carle Place location could show a little more decency for new beginners to...

Was a member at this OTF for 3 years. After COVID, I wanted to cancel my membership because I got so used to working out at home. I had no problem paying the final 30 day charge of 160$ even though I would not be stepping foot in this gym again. I was then told I would be charged twice because I did not cancel within 30 days of my membership being unfrozen! How unreal. 320$ to never step foot in this gym again. I even agreed to the 320$ charge and asked if it could be in the form of a gift card or be put towards my fiances account so he could pay less a month. They told me no, ha. They told me it was corporate policy, however I know members at other studios that were able to work it out and not pay the final fee twice. It is at the studios discretion to make this decision. It is such a shame OTF has turned into such a money hungry company with absolutely no appreciation towards their long time members. I used to recommend OTF to my friends, my fiance, my family, so many people joined based on my recommendation. I never received anything for referring friends, never got a break in my membership, and definitely did not get any leniency now when cancelling. Such a shame. I do not recommend this gym to anyone and I never will! Such a...

I don't know why it's taken me so long to write a review about a place I love, but here we are writing a review that I should have probably written about 6 months ago! The hubs and I have been OTF members for almost 8 months now, and we just love it here. After our old gym closed, my husband I were trying to figure out where to go/what to do. After being lost for about a month, I finally suggested to my husband that we try out this place called Orangetheory, as I'd heard about it but had never been brave enough to try it. So, we signed up for a class on a Saturday with Michelle, who was pretty incredible at introducing us to everything we needed to know before our class began. Once we got into the workout, we were like ok, this is definitely challenging, but it was a challenge that we needed. In the last 8 months, we've grown accustomed to the workouts and LOVE the coaches and the front desk staff. Everyone who works there is SO friendly, and the trainers are great. The workouts are always challenging in different ways, but I can definitely see an improvement in my strength and body due to the workouts. I pretty much tell everyone I know to check out OTF as it's been...