Last June we made the decision to pay for a family membership at Locust Grove because Poughkeepsie is so woefully lacking in any outdoor areas for dogs. It's $100, which is a lot of money for our small family.

On Sunday we showed up to walk our dogs for the first time this year. The last time I checked a year is 12 months- therefore we still have well over a month left on our membership. Our name was not on the membership list, which was a color coded printout (I assume the colors denoted how much you "donated" for membership and therefore how important you are to them.) We affirmed that we are members and my GF offered to show her ID. Previously, she was asked for her ID and her name was always in their system. The woman at the desk said her ID is no good and asked for our "green membership card". We were never sent any type of membership card when we joined last June and stated such. As I said, on past visits attendants either asked for her ID or just trusted us when we said we were members (did she think that's our big master criminal plan- go to private estates and pretend to have a memberships to get inside? Mwah haha). She said that members have to be on the list and have to have the card. She refused to call anyone or look in any type of computerized system, if they even have one. Refused to just make an exception and let us walk until she could sort out whatever the issue was- an activity that costs the place NOTHING. Extremely rude and unhelpful. We paid for a YEAR membership, not 10 1/2 months. Our little dogs were greatly excited to walk in their favorite place- which we PAID FOR- and were sadly turned away.

This is clearly just a way of discouraging pet owners from enjoying the facility. Which is fine, if pets are a problem for them then just have a no pets for ANYONE policy, not a classist "pay for pets" policy that they clearly can't even honor accurately. The couple thousand bucks they probably get from "members" makes absolutely no difference to their bottom line in such a large place. If you have to charge membership at least give people what they PAID FOR.