I am deeply saddened to write this review, but I feel it is necessary to warn others about the horrific experience my family and I endured at The Enclave. My grandmother was staying there for rehabilitation purposes until she passed away, and the level of care she received, or rather the lack thereof, was absolutely appalling.
There are some compassionate nurses working there. However, most of them are irresponsible and careless. While visiting, my family witnessed several instances where the attending nurse mishandled my grandmother’s medication. An incident occurred where my grandmother’s bed deflated during the night, leaving her to lie on the metal supports holding the bed together for MANY HOURS, resulting in back pain. She attempted to inform multiple staff members and they took far too long to respond. We discovered her crying the next morning, her back in agony. This alone exemplifies the poor response time and lack of patient observation prevalent at Enclave. My father attempted to speak to staff members about the matter and was ignored. He also stated that he noticed other patients begging for water and heard a nurse say, “Don’t bother me.”
On the morning of my grandmother’s passing, my family and I made our way to the Enclave. On the way to her room, there were multiple staff members laughing, joking, and just acting casual. I was very confused by this since someone on their floor had just passed away. However, I later realized that they all had no clue that my grandmother had passed at all. Is it no big deal to lose a patient??? They only realized later once they noticed my family members and I grieving over the loss of our precious loved one. I asked one of the staff members on sight if there was any protocol for situations like this and she couldn’t give me an answer.
While waiting for my grandmother’s on-site doctor (Dr Jacob) who was already running extremely late (my entire family made it to Enclave before him), I noticed that a nurse had left a patient in the shower unattended for more than 15 minutes, and it was due to her screams that the nurse was reminded that she was still in the shower and she quickly ran in to get her out.
Doctor Jacob himself is a completely different matter. If you read through these reviews, you will notice that there are a fair number of complaints about him. And after meeting him for about 8 minutes, I can say that he is definitely NOT someone you want to watch over your loved one. The morning of my grandmother’s death, Jacob said he looked at what was written on her chart and then speculated about what might’ve happened. He put no effort into the matter, and just wanted to leave. My father (a grieving son) proceeded to ask doctor Jacob to bring my grandmother to a hospital to find out WHY she passed away since he couldn’t tell us, and Dr Jacob explained that this couldn’t be done but also wouldn’t explain why. This angered my father and my father’s anger seemed to have pinched a nerve in Doctor Jacob as well, who instead of walking away, decided to step towards my father in a hostile manner, forcing me to have to step between them both and de-escalate the situation. This is absolutely shocking and outrageous behavior for a so-called “doctor.” You would think he would know how to handle situations like this. I implore anyone considering entrusting the care of their elderly loved ones to Enclave to think twice and explore alternative options. The well-being and dignity of our elderly loved ones deserve so much better than what this facility has to offer.
To anyone reading this: If you can avoid sending your loved ones here, please do.
To Doctor Jacob: It is imperative that you reflect on your behavior and seek to improve your bedside manner. If not, you should ask one of the very few passionate nurses/aides at Enclave to give you some pointers. Your actions only exacerbate the pain of grieving families and have no place in a caregiving...
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