New Wah Yuan — Restaurant in Town of Rye

We have ordered food from here for a few years occasionally because they take forever to deliver and it’s inconvenient. But tonight was the final straw. We ordered two combination plates. The sweet-and-sour chicken arrived without sweet-and-sour sauce (after waiting an hour and a half). I called the restaurant and they said they would contact the driver. Ended up eating some of the chicken (4pieces) and just using duck sauce because at that point it was almost 7 o’clock. I called the restaurant back 35 minutes later to find out what was happening only to be told that I would have to speak with the woman who is delivering the forgotten sauce because she’s “The boss”. I spoke with “The boss” when she arrived and ended up asking for a refund for that combination plate even though I had eaten some of it without the sauce. She was arguing about it and asked for the food back! When she saw some of the chicken had been eaten she said she didn’t want it. Apparently if it had not been eaten she would have “fed her staff” with it she said. I am not at all convinced that she would not have resold that food. I am disgusted thinking that it might have happened in the past. I will contact my bank and ask them to deal with it because I just do not need to be arguing with this woman on my front porch about a refund for meal that they screwed up. She took the food...

I should have saved the food so that I could have taken a picture of it. I have been going here on and off for about 12 years or more. The quality has gone down, and there should not be any debate on this. I ordered a boneless barbeque spare rib combo with and order of chicken wings. I swear the the chicken still had 35 percent of its feathers still attached. The spare ribs did not seem fresh to me. I ate some of the spare ribs, and was displeased. I looked at the chicken and thought to myself, "Why are you eating this garbage?" I believe wasting food is a sin but I dumped all of the chicken in the trash. I said never again after this experience. For me, I work hard, I show love and respect, I (WE) deserve better...

Ordered here for years. Recently order a couple of times and the delivery took a while. Tonight we ordered and we had to call 4 times, over a hour and a half. The last call I told her no we don’t want the food and then she proceeded to tell me that they did not have the address, then then saying it will be there in a few minutes every time we called and despite our saying no they went ahead after the fact and cooked the food and delivered it and had the driver pleasing with us to take the food. We felt bad and paid for the food. I then called to speak with the owner to complain and the owner pretended not to be the owner and then tried to put me on hold. I told her she lost our business. Never ordering from...